“Turned up to secure a car at Stansted airport booked via Car Jet, we were unable to take the car from Green Motion as we were not prepared to accept the repayment of a £1,500 deposit after 5 weeks, we declined the car and requested refund. We were directed back to Car Jet who have refused to accept any responsibility…the issue is ongoing – do not use either business.”
“They are thieves, be very careful. They are scammers, charge you their fee which is more than 25% upfront and then put you in front of another hire company who rips you off by charging more than what you have booked for. no one answer their phones, they don't have email address to contact. the only way you can reach them is through online forms which are dealt by automated machines. Hire company who gave us car charged us extra and also demanded to pay deposit whereas carjet clearly mention that they'll only block the deposit amount and no charge. pay extra but hire directly from big names.”
“I rented a car at the airport in Krakow, unfortunately no one informed me that there would be no car for me, at 12:00 at night I landed with my son and the branch was closed, they took my money and do not want to give it back”
“BOOKED WITH CARJET.COM. NO VALID CONTRACT .EUROPCAR HAVE NEVER HEARD OF THIS RIPPOFF MERCHANT.HOW DO THE MANAGE TO GET AWAY WITH STEALING MONEY OFF THE WEB. NOBODY CAN STOP FRAUDULENT COMPANIES PROMISING GOOD DEALS. BE AWARE OF THIS SCAM ., STAY AWAY FROM CARJET.COM”
“Worst experience with rent car was with this company, totally unproffesional and unethical. They did not send the confirmation for my rental for which they took money in advance so I had to take another rental and pay two times. They still did not refund the money for the car I even did not take. Please avoid this company they will scam you.”
“Unfortunately, my connecting flights were significantly delayed, which caused me to miss my scheduled connection to Portugal. I tried my best to reach out to CarJet, but due to intermittent internet and phone connectivity while transiting, I wasn’t able to connect with them in time and instead sent them emails.
When I finally arrived in Lisbon at 8 pm, I was informed that my reservation had been canceled, as their office had already closed. This was an unexpected situation caused entirely by flight delays.
I then contacted CarJet the next day and I was told by their customer service rudely that they can not do anything, the lady on the phone was absolutely rude and arrogant, unable show any empathy and compassion on the fact that the situation was out of my hands were my flights were delayed.
I have never experienced anything like this where a car rental company is not able to accept a delayed flight.
I lost 200EUR because I was late by a few hours. They weren't even kind enough to take a day fee off, instead told me that I have lost my months rental and the full amount.
DO NOT USE THIS COMPANY.
CHEAP CAR RENTAL RATES = CHEAP OBNOXIOUS TEAM AND CUSTOMER SERVICE.”
“Be careful hiring a car from this company as there is probably hidden costs when you go to collect the car. We hired a car from carjet (Spanish number when we tried to call them) in October 2024. It appeared to be a bargain at £273 including a platinum insurance for ten days. on arrival at Manchester airport we were directed to Europe car who took the deposit and held us to ransom for another £308 to pay for their insurance. We had no choice but to buy both insurances as Carjet told us if anything happened we had a £1900 excess with them and Europecar said if someone ran into us we had a £1600 excess with them. One blamed the other but it seems like they are in it together. Don’t trust them.”
“This (Broker) is a big scam broker, I paid a huge amount of $73,650 which was originally $81,000 in bitcoin,They persuaded me, into putting more of my hard earned money with all hope to get profits in return, they won't allow me to withdrawal my investment. All because all they wanted is to steal my money. I got advised to go ahead to file a refund case against them, which to my greatest surprise was able to withdraw my money, it was ( alexivictimhelps @ mail . com ) and his team of recovery experts, they were able to assist me to withdraw of my money, and restore my funds, they are responsive, you can reach out to him for help also,I guess am not the only one who has fallen victim, people might need this information”
“Beware, nightmare company!
Car was not at the aurora as booked. Refused to release car as I had a foreign driving licence (as all people do who hire a car when flying into a country! Total scam!”
“I did book a car from Carjet, but there was no car available and I didn’t get my refund back, they dont answer to messages. Scammers. Dont rent a car here.”
“DO NOT RENT A PREPAID CAR!!!
They stole our money. We did not get the car because they did not sent Goldcar the details of our booking even though they had the phone no., flight no., everything they asked for.
They blame Goldcar and Goldcar blames them, they lie and manipule and just don't care about the fact we were at the airport at 11 pm, waiting for 2 HOURS for someone to pick us up. I called, other greek people called them, no answear, no help from the authorities and just moking tourists. And we were not the only ones getting robbed. We ended up renting another car from Hertz.
I've submitted a complaint with the police. Waiting for a conclusion. Terrible experience!”
“Terribale do not use CarJet I rented a car through the website. They tuck the booking and the payment, I recived Zero information after booking and it said ir was with one car company, then another. I finally got some info to make sure i my car was booked on a message forum. Zero email to confirm my booking zero phone call nothing.
I got to the car place that I had to find under a different car service company. Then they messed up the payment and i could not rent my car and now carjet wont give me a refund or credit. Do not use them go direct to the car rental company.”
“I booked a car with Europecar through Carjet on a Friday night and on Sat morning when I went to pick the car up the booking had not gone through so Europe car cancelled the booking!! Our Visa was still pending and no other rentals were available in Oxford. I was so angry! I will not use a third provider again but will book directly.”
“Waiting in the airport and they guys never appeared.they just send an email, 15' before the meeting and said that there is no available car.
They ruined my trip and and off course my budget.
I will claim my money and I ll make sure to everyone to avoid this company
They didn't even called me , the sent a message via whatsap”
“Nicht auf den aktuellen Stand, keine Übersicht über den tatsächlich Autobestand. Gebuchtes Auto war überhaupt nicht verfügbar und ich sollte etwas teuereres nehmen oder 1-2 Stunden warten am Münchner HBF.. mit Gepäck ! Nein danke !
Schön aber das Geld von der Kredit Karte einziehen und nicht zurückerstatten ! Keine Leistung in Anspruch genommen”
“Worst experience ever. Entire supply chain is scam.
In the first place their offer looks lower than other website but they are working with horrible local provider.
I contacted with their local provider. even the local provider using one more sub provider. who is your real contact never know. I informed them regarding flight delay. first they said this is not problem. then we arrived, they said this is our problem they are not giving the car. we lost our time and money. local provider also threatens you. I informed many times car jet that local providers not providing good service and miss leading the people and in the end threatens but they reply to you term and conditions bla bla.”
