“They are real scammers. In a simple 7-day rental in Turkey, I have had 3 scam attempts by the subcontractor. Complaints to Carjet fall on deaf ears. They are clearly aware that their subcontractor is a bona fide fraud, but they don't seem to care. They are probably just partners in the scam and split the profits.
The problems begin when they arrive at the Dalaman airport, in Turkey.
My car was to be picked up at 3:00 a.m. and the same time for delivery 6 days later.
The instructions were clear;
"A representative of SURPRICE RENT A CAR will be waiting for you at the arrival gates of Dalaman International Airport with his name on a board to take you to his vehicle, which will be parked near the airport."
At 02.15 we were out and we waited until 03.30 and no one showed up.
After calling several times, we received a WhatsApp with instructions to go pick up. It was already 04:15. After a long trip, we started badly.
Upon arrival, first scam attempt: 40 Euros for pick up and delivery after hours (The schedule was clearly typified at the time of payment).
Credit card for a deposit of 511 Euros, since we had full insurance with a franchise.
After charging, the tension with the worker continues.
Already arriving hot and before all this, I tell the worker, that apart from being inefficient, he seemed like a thief to me.
Then comes the second scam attempt:
He tells me that he is not giving me the car and that he is going to refund my payments. I tell him that there is no problem, as long as he reimburses me for the charges that he had made for the pick-up, the deposit, and the original payment for the vehicle, to which he replies that he can only reimburse the charges that he made to me there.
This is so that you do not take the car, but keep the rental amount, since they will not return it to you if you do not pick up the car. Reading on the internet seems to be a habitual practice. Either because you can't find where they are, or for a reason like this, you leave without a car, losing the money originally paid for rent.
I refuse. I tell him to give me the car and he rudely agrees.
We pick up the car. Holidays starting badly. Concern for the car because we know that they will look for any problem in the delivery.
The day to return the car, we left Marmaris. We check that the car has absolutely nothing before leaving.
We travel the 90 kilometers without getting out of the car.
We arrive at the airport and the same person is there.
Before we got out of the car, while we made sure not to leave anything inside, this person walks around the car quickly as if to check, says nothing and moves several meters away from the car, waiting for us to pack our bags and remove everything from the car.
When we finished, being at night and with a very dim yellow light, we found a scratch on the rear bumper. The scratch was undeniable. Although it seemed impossible, since it was not in Marmaris, there was a small scratch of about 5 cm.
It could only be a stone thrown from another car during those 90 km or something like that, since we were very sure that it was not at our exit from Marmaris 90 km earlier.
Very kindly, the man feeling like a winner, tells us not to worry, that it was very little. On 21 days there would be an assessment and they would inform me of the cost and they would return the deposit percentage.
With the flight only 2 hours away and the rush, we took a few photos of the scratch and went to catch our flight.
The surprise comes later, when we reviewed the photos we had taken on the plane. The quality of mobile photos is now good and they allow you to enlarge without losing quality. We discovered with complete certainty that the Surprice worker, Carjet's subcontractor, had made us that slightest scratch with a key. The following, as expected:
Contact with Carjet is very difficult and when you get it, they attend to you, but there is never an answer. The deposit after 15 days goes from retained to liquidated, without any kind of contact from anyone. Scam of the entire deposit, for a scratch that they have made themselves. Some scam professionals. The scratch is made in that first fast lap, it is made in the place where I, being inside the car, it is impossible for me to see it. (If I go out I have his back).
The photos leave no doubt. The scratch is produced with a sharp object and with pressure (A key). The paint chips are still there.
The scammer is called Mehmet, from the WhatsApp received at the time of delivery of the car. I upload a picture of his profile.
Fix for good impossible. You withhold payment from the bank impossible. Despite being just a "deposit" and a hold payment, the bank can no longer do anything. On the other hand, there is no crime until the collection is settled, so there is nothing to do with the bank until they are settled. Carjet seems to be an accomplice and a necessary collaborator in the scam.
A complaint and an expert examination of the scratch have been prepared.
I will tell you how it all ends, but ESCAPE FROM CARJET.COM and SURPRICE, its subcontractor at least in Dalaman airport in Turkey.
They are PROFESSIONAL SCAMMERS.
CJT-73144350”
“Hi,
Kindly advise me, how can we complain regarding this company to FCA. I have a huge doubt on the credibility of this company. Not sure, how were they allowed to operate in the car hire market in UK. I have not been refunded the money of the car hire cancellation which was done by the Customer services at Luton Airport. Since one month, I am trying hard to contact with these scammers, but only get automated response from the website. This is clearly ridiculous. I would strongly recommend to stay away from these dodgy people.”
“Rented a car for 1 week in Malta, no car at all available when we arrived. They have not refunded the money either! Avoid, run away from this scammers.”
“No refund returned, CarJet is a scam!
On June 2nd 2023. I ordered a car in Tromso by CarJet, I paid with a debit cart and the money went away immediately, unfortunately we had to change our plans and the next day I canceled the order - in compliaence with their policy - CarJet makes possible to cancel within one hour prior to car lease without losing the deposit. I received an email with confirmation saying:
We have cancelled your booking CJT-67724220 and your Platinum Excess Waiver 52497126 as requested.
The refund will be done back onto the same card you used to pay. Please allow 3 or 4 days for the bank to process your refund. According to the conditions of your booking, the refund will be 155.37 €.
Thank you very much.
Kind Regards
Claire Davis
Now It is some 7 weeks later and and a lot of emails of exchange (needles to say that the response mostly is:
Thank you for contacting us.
We’ve received your request and will get back to you shortly.
Kind regards,
CarJet.com)
So far no refund has been rreturned to my account, they no longer answer my emails (their replies were only excuses and dodges anyway).
- Carjet is a scam and a bunch of parasitic thieves - I strongly discourage everyone from using Carjet,
Jan Mašek”
“Carjet are scammers - Avoid
Based on experience in Antalya
1) Paid for car full insurance online www.carjet.com
2) was told it was with Abby car and than got contacted by Hello car.
3) Turned up early to avoid any headache
4) Got NO car
5) Carjet stating I should have cancelled 24 hours before
6) No money back
7) Went to Booking.com and got my car with less headache.
I am getting my credit card company to claim my money back.
If you do use these scammers make sure you use credit card and NOT debit card.”
“I would not recommend the company. Yes the car is very cheap to rent but after you return the car you get hit with all sort of fees, for example "rental management service" 90£ and then another £50 for "payment management". If these fees were disclosed before rental would probably be cheaper to rent directly to the company and not through this Brooker.
These fees are not because I did not fill the tank back or any other issues.
Also they charge you and don't even send the invoices, you have to request them...”
“Na een vertraging van enkele uren kwamen we zogezegd te laat aan om onze auto op te halen. Dat moet max 2 uur na het van vooropgesteld tijdstip zijn…
Geen auto dus want we moesten maar de kleine lettertjes gelezen hebben en hen gebeld hebben vanuit de luchthaven toen we vernamen dat er een vertraging was.
Dit was hun antwoord en ze gooiden te telefoon dicht. Bedankt dus voor niets. Geen auto en geen terugbetaling.
Trek uw plan…
Nooit meer!!
Al jaren een auto geboekt maar nog nooit meegemaakt!!”
“This is an absolute fraud! They advertise company that accept debit card but they didn’t say you will be forced to pay extra 470 euro for insurance. I lost $400 to this company without getting my car. I have never experienced anything like this in my life. Shocking. Don’t go with these people. They will rob you.”
“They are big scammers, run away!
We did a booking through their website, we received the confirmation and in the next day we paid an Uber, lost our time to go to the Car Rental place to take our car, but they said that CarJet had canceled our reservation for no reason.
We got an Uber back to the hotel and tried to book again. I tried 3 times with my credit card, but the page didn’t finished the purchase, I wasn’t receiving any confirmation in my email and it was no charges in my card. I thought that it was a problem with my card and we tried with my boyfriend’s card, that we also didn’t receive the confirmation. We called Carjet in the next morning to know about the booking and after a long wait in the line and one hang up in our face they said that this last one went through.
Great, we got the car, everything went well.
When I come back from holidays and I look to my credit card, I have the unpleaseant surprise to discover that they charged me for the 3 trials that did in their website. I highlight that we didn’t receive any confirmation e-mail and that we called in the following day to confirm about our booking and ask about the trials (that nobody told us that went through).
I tried to call them twice, but they refuse to give me the money back.
So that’s how they get their money from their costumers, with your booking trials that seems to not work but indeed they do and they charge them all.
Get away from these scammers!”
“This is my booking number CJT-71033566. I have booked a car from Green motors (Istanbul Airport) and when i went to the counter, they were very rude and when they have completed all the procedures and asked for credit card which I gave them. They told me that my credit card is blocked and from there at IST airport i have called my banker in OMAN and they told me that they didnt get any attempt. Actually my bankers were right.
The reason is that it was a peak season and I have booked it for cheaper price from CARJET and they lied to me to make more money from other walk in customers. I have used my card everywhere during my stay in ISTANBUL and card was working perfectly.
Once i have sent them an email for REFUND, they started making excuse that It is not their mistake if CREDIT CARD doesnt work. Shown them proof of the same day transcation at my hotel for more than 500 Euros that see it worked but still they are making all non sense excuses.
DO NOT BOOK VIA THEM. THEY ARE BIGGEST SCAMMERS. BE CAREFUL”
“Don’t waste your money and time with them!
They will take your money but no service in return at all
They took all the booking money (700€) but i didn’t get any car when I arrived to the car rental office
Also I didn’t get any refund at all
No answer from customer service on phone or email in days
And if you get any answer it will be rude and disrespect to the client
Just don’t deal with them at all!!!”
“Arrived at the pre-booked time (7.30pm) at the Alamo office in Marseille to pick up the car I had pre-paid for through CarJet and the office was closed!! Spent 2 hours trying to contact someone in CarJet or Alamo and ended up having to take an Uber for 160 euros to get to our holiday destination. Have asked for refund (via website) and just get automated responses saying "we are trying to contact the car hire company....". It's been a month now!
Like everyone else says: they'll happily take your money and then are incredibly hard to contact if things go wrong. (Spanish phone number which you have to wait an age for them to answer and then they simply put the phone down when you explain the problem). Avoid :-(”
“4 weken voor aankomst in kreta een auto gehuurd via carjet. Bij boeken stond een gratis extra bestuurder dus ik deed mijn vriend als hoofdbestuurder om mezelf daarna erbij te zetten. Dat was niet het geval, omdat de kreditcard op mijn naam staat probeerde ik dit meerdere malen te veranderen. Maar dit lukte niet. Dus op goede hoop vandaag op kreta aangekomen. Eenmaal bij abbycars de eigenlijke verhuurder wilde de auto niet meegeven omdat de kreditcard op mijn naam stond en mijn vriend als hoofdbestuurder stond. Ze zijden ons naar carjet te bellen. Dit had ik thuis ook geprobeerd maar kwam telkens bij een spaans bedrijf uit. Vandaag zijden ze dan dat ze niets konden doen en ik men geld kwijt was... daar stonden we dan zonder auto en al ons geld daarvoor kwijtm plus een nieuwe auto moeten huren”
“Cancelled my booking today due to loss of family member only to be told I can't get refund due to the fact that I applied for my refund after the time had started by 2hours
Very unreasonable service”
“Scam, I was late to pick up my car in Norway and they cancelled my booking. When I called them they blamed me for being late and refused to refund my money. 700€ down the drain. Never ever use them!!!”
“Lasst die Finger davon! Ich habe ein Auto in Griechenland gebucht und meinen Freund als ersten Fahrer angegeben.. Leider ist sein Führerschein an diesem Morgen in der Hälfte gebrochen. Die Autovermietung wollte den nicht annehmen, ich wollte dann auf meine Führerschein umbuchen was auch nicht ging. Die Reservierungsgebühr von 100€ in den Sand gesetzt. Die ließen mit sich überhaupt nicht reden. Auch die Zentrale hat aufgelegt und wollte uns nicht helfen.
Das heißt beim kleinsten Problem lassen Sie dich im stich!!!!”
“I arrived from Spain into Gatwick airport on the 21st June. Went to the Carjet pick up outside of the Sofitel hotel. The young lady on duty in their office was very nice and helpful but she seemed to have a few problems with a couple of customers before me complaining about the cars they had rented! After about 20 minutes listening to there problems I was given my key for my Kia car. I was directed to where it was parked and was surprised to find that said car had numerous scratches all round it and one front door handle half broken off. When I turned on the car there was a sign showing on the dashboard saying all tyres needed pumping up. That was enough for me! I went straight back into the office and politely demanded another car. This they did and unfortunately the second Kia model wasn't much better than the first offering. One other thing that surprised me was there was not any employer available to check both of these cars with me. On my return after a week, again nobody to take return of the car or keys. A box sufficed!!?? Never would I recommend this company to anybody. Stay far away!”
“I suggest avoiding this intermediary. I made my booking Wednesday evening July 12th for car rental in Malta, pick-up Saturday morning July 15th. Until Friday noon July 14th I haven’t received booking confirmation. I spent more than an hour on the phone trying to solve the issue. I spoke with three different people and each of them said the same that there is no contact with car rental company which was supposed to deliver the car and dropped off. No money refund yet. It’s not a proper customer treatment.”
