“I got ripped off. Car Jet is a poor choice. lesson learned.
not good for other legitimate 3rd party vendors as I will be glad to pay even higher prices to avoid the calamity I went thru.
not even Mastercard could get my refund after disputes.
"Carma"... will prevail! Lol”
“Worst company. Do not rent a car with them.
Car was dirty on collecting. Rude staff.
Advertising cheapest car rental and its not. They charge you insurance at point of booking and then you are charged a further insane insurance amount upon collecting your car. We were quoted $6000au as a deposit to leave.
Contacting thier customer service team Lydia was a waste of time... only to get a standard not wanting to help reply from her.
Thier Advertising is not clear at all. Says you have paid the insurance but you have not... they scam you again for more money.”
“Will never use this company again. Our plain was delayed (which happens often with all flights to Madeira, and everyone is aware about it)
We came to collect the car, and because ee were late we didn't get our car and they didn't refund us. How this is possible?? few hours late and our car is gone? Which we wanted to rent for the whole week.
Avoid avoid!!!!”
“Scammers. Asked for a refund because the rental company canceled my reservation. No notifications arrived. I was stranded at the airport. I requested a refund and they disappeared. Their only contact is a Spanish phone number that hangs up as soon as you explain the problem. Scammers”
“The worse experience ever encountered with a car rental. We got out cars totally fuel empty, being afraidof not reaching the gas station to fill, and after they secured the deposit - 2 MONTHS AGO! - we still didnt get our money back. Emailed customer service, got a single reply out of 3 complaints, and after that complete silence. So its definitely a scam, and the way they treat the business and customers is a total disgrace, absolutely disgusted with the whiole experience. We decided to forward the whole issue to our lawyers, and go full on with it, i strongly recommend to everyone to do the same, companies like this do not deserve to stay alive.”
“I prepaid a rental through Carjet in February for a pickup in Debrovnik in June 2023. My flight from Western Europe to Croatia was delayed and I missed the connecting flight. The flight was booked the next day, so I contacted Carjet before my rental period started asking for a one day later reservation pickup. Since the reservation was prepaid, I did not ask for any refund. I sent Carjet a text and submitted on online request. Unfortunately, Carjet doesn’t provide an easy was to contact them, which should have been a red flag.
When I arrived the following day, the car company Ok Mobility said Carjet did not make a reservation for the following day and they had no cars available. The only contact info on my Carjet contract was with Ok Mobility, so there was no easy way to contact Carjet. The only option was through the carjet website. By the way, Carjet responded yo my request on July 5, 8 full days after I contacted them with an automated response that they would get back to me. Ha, extremely unhelpful!
I would recommend to anyone to avoid Carjet like the plague.”
“Im in a dispute with carjet, I ordered 1 car hire & they have processed for 2. I did not receive a confirmation email so was worried & checked my credit card to then see 2 pending payments
the next day I completed their form & told them what happened & they have messed me about ever since
There is no number to call, or email just a form you fill out on their website. I have explained i want them to cancel 1 order as I only requested 1. They just keep sending me a cancel your booking link, & then when you look it states the merchant will charge you 94 to cancel. I then again filled out the form & explained to them that i did not request 2 cars but they just keep sending me the cancel my booking form. I am flabbergasted”
“Very poor - we arrived at Faro Airport and went to our car hire company - Klass Wagen, where I was told that we could not use my credit card as it had an abbrieviation on it - I tried to explain that this was my initial and not an abbreviation, to no avail - the only way around this, I was told, was to take their fully comp insurance, costing 250 euros! Due to timing issues, I had no coice but to take this option, despite having my own policy, purchased in England for this and guess what.. they were happy to take the 250 from the same credit card with the 'abbreviation' on it!!! Out of 4 groups in the office athe other 3 left as disgusted as me, to look for alternative rentals - it was an absolute con and we had no phone number to sort this out with Carjet - very frustrating, costly - never to be used again!”
“Terrible customer service. Booked a car in Kos through through Carjet called Abbycars. Booked at 10.30 and arrived 1. Told there was no car available as past their 1 hour arrival slot and they had cancelled my booking. No refund for the car or insurance, Eur260. This is an unacceptable condition and Carjet did nothing to try and mediate a solution with the hire company. They had a lot of cars outside their office. Even refuse to let me use their phone. I waited 40 minutes on hold to Carjet to be told the terms and conditions were that the car was held for 1 hour. The car rental was advertised as being at the airport when in fact it was a 5 to 10 minute walk from the airport….I will pursue this in the small claims court and write to the Daily Mail. Please avoid Carjet at all costs.”
“Won't answer email. They would not give us the car we hired as the booking was made in my daughter's name ,but paid for in my name. Their rep said booking had to be in same name, but they were quite happy to take my money when booking was made. Rep said if we paid an extra £230 we could have the car even though the driver and card payer were still in different names???Tried to cancel at the airport ,
rep kept saying he would keep it open incase we changed our minds. Phoned car jet to cancel and were told by them it was too late to cancel as we were past our pick up time. Our plane was delayed by over an hour, they were given our plane booking details so should have been aware of the delay . Would steer clear of this company, they'll take your money but service is appalling”
“Dreadful dishonest company left me stranded with no car.
They booked me a car I couldn't get to as office closed at 2200.
Totally uncaring company.
Total mis sold me a rental that the organised
I have cancer and was left stranded at 2 in the morning.
Avoid at all cost”
“At arrival we got small car, while we hired and paid for big one.
Poor service, car with a lot of damage, and unfriendly, no good respons on service desk.”
“They are working together with scam companies and are protecting therir 100% obvious scams!
Don't think you will save money. If you're not super careful and land with the wrong scam company that Carjet will book for you, there's areally good chance, you will pay 2.5-3 times, what you thought you would pay.
Or like me. You just don't take the car and lose 100% of what you originially paid instead.
ABSOLUTE USELESS SUPPORT, TOTAL SCAMMERS!”
“The saga continues. I booked a car and no where I'm the booking process did it say digital licenses not accepted. Including the terms and conditions. I booked a car for 265 pounds and and after the booking confirmation it tells you you need physical license. I rang and asked the car dealer e digital license or wattsapp call to my husband who had my physical license in Australia to show online and they said no I'm sorry you have to cancel the booking. I was charged 230 pounds for this depsite canceling within 15 min of the booking! When I asked for this to be reconsiderd, in typical corporate speak, I'm sorry but you accepted the cancellation policy. No recognition that I had no choice but to accept the cancellation and provided with no alternatives such as credit note. I have had a really bad experience with any third party booking agent and would not recommend. They will always find a way to make money out of you. I just don't think a 48 hrs cancellation policy can apply to a booking made 1 hr prior to pick up..we have issued latter of demand and taking this to smaller claims court. I am tired of corporations constantly taking money for no services rendered.”
“NETHICAL
We had a horrendous experience with car jet. I booked in January for a June trip. I made an amendment in April and the confirmation told me that I saved a approx €180, I’ve never received that refund.
Now forward on to June… We arrive in Nimes airport to collect our car and my husband couldn’t find his license. We produced a digital photograph of it but they wouldn’t accept. Okay, we take responsibility for this, our mistake, our bad.
We had to leave that day with nothing, taking a €270 taxi trip.
We tried to get a refund but they said no. Very upsetting given we paid €820 and still had a lot of expenses ahead of us.
We contacted our department of transport to see if they could help. They said they would issue a certificate to verifying his license number and the photographs of license, that it corresponds to a valid Irish driving license.
Carjet would not accept the government certificate. Ridiculous and extremely stressful on us.
Meanwhile plan no. 2, we got a courier to deliver out my drivers license from Ireland to France.
Carjet would not allow us to change the name on the rental. This was so infuriating. They have our €820, we have moved to a plan B, invested time and energy and yet they wouldn’t allow us to alter the name. It was even booked with my email address etc…
We spoke to a rep in Hertz and they stated that they don’t charge the rental fee to franchises for ‘no shows’ which we would be classified as so they don’t even have the outlay.
Plan C: we asked if we could make a new booking, and if they could credit us. No.
Discount us? No.
We are in France as I write this, they have ruined our holiday and caused such additional stress on what is already a stressful situation… we need a car so we now have to pay for a second rental.
Yes, we were in the wrong for misplacing the license but we since came up with 3 very reasonable alternatives, none of which they would even consider.
It’s simply unethical and cruel”
“Totally unsatisfied. I book a car for Paphos. By pick up the car they want deposit 1000€. I had no problem with it and I want to pay it with my debit cards. It was not accepted. Only credit card was possible. I dont have credit card, but my co-driver had credit card. We want to pay deposit from his card and change the driver if necessary. It was not possible. They want extra fee for it 130€ (ad kind of insurance). Booking of the car was 180€. Car Jet was not accomodating. They want only additional money. I can not recomend it.”
“Paid a deposit for a car in Turkey. Arrived in Turkey and no car was made available. Contacted the local hire company only to be told that if I wanted a car I’d have to pay €700. The initial quotation from Carjet was just under €300. So, I received no car, and my deposit gone.”
“Strongly NOT recommended. Don't be fooled by the cheap price (but not more competitive than other websites). Worst car rental experience of life: bad service, impossible to reach out if you are in trouble and very poor standard customer service. In the event of any issue with the rental, they assume no responsibility and do not provide refunds. Never again.”
