“Do Not Use This Company. Booking with Carjet was easy - but dealing with the company is a nightmare. We provided Carjet with our flight number and despite their correspondence saying they would stay open for an hour after arrival, the place was shut. We could not contact them using any of the phone numbers they provided and eventually we had to catch a taxi from the airport. Since returning home our emails requesting a refund of our deposit only receive automated response. We received no service from them whatsoever and yet they are keeping our deposit of almost £70.”
“I had very bad experience in Heraklion. Carjet is provider of car rental companies only, you do not know which car rental company you will sign the contract with. Car rental company CARANDGO which Carjet provided for me had a terrible contract conditions. I could not have canceled this contract because of advance payment for booking and loosing my money.”
“NEVER AGAIN. The worst experience ever had
I booked a car for a very convenient price, i got the confirmation numbers and all in the reservation process was smooth. Since i was a bit unconfidend with it, due to the low price, few days before the supposed pick up i called the customer service to check, and they confirm me the reservation and reassured me about pickup steps.
When It was the day to have the car nobody show up, i called the rental company and they told me that my reservation was canceled. After that i called carjet customer service and It took more than 1hour to get in touch and have a replay, replay that was "we are sorry but your reservation was canceled and we can only give you a refound...." they don't even took the time to ring me to explain and or apologise and help to find a solution, It was just a short text via mail. Lukly i was able to find another car by my self because It is not pick season, and It Is a very turistic area, but still for a much higher price. Carjet and its customer service, just suck and not only because It is kind of impossible to get in touch with them, but because they din't do nothing about my problem and left me complitly alone. After 15days i still struggle to get in touch with them because nobody replyed to my several mails and the refound Is still not done and i suppose to involve a lowyer to have It done. NEVER BOOK WITH THEM”
“Don't use this Horrendous company-complete scam agree with all other complaints. We were delayed and car jet didn't answer phone to allow us to inform of this when we got there car was cancelled and no refund. We were stuck overnight at the airport with 5 children as all other agencies were closing and couldn't help. Car jet have never hot back to us despite emails and lots of phone calls l.”
“Do not use this company!!!! Flight delayed (they had our flight number so would have known this). Car hire desk closed. I rang the 3rd party car hire company and told them I would pick up in the morning. I tried to phone Carjet no answer but sent emails. The next morning I rang the 3rd party company to tell them I was on my way and was told that Carjet had listed us as no show and the car was no longer available. Eventually got through to Carjet and they didn't care. Told me I hadn't shown up to pick up the car within 6 hours didn't matter that those 6 hours would have been from 10pm to 4am when the car hire company was closed. I ended up having to hire a car from another company and no reimbursement from Carjet.”
“Dit bedrijf doet niets met slechte ervaringen van klanten. Wel betaald geen huurauto en geen service bij aankomst laten je gewoon stikken en zijn niet
berijkbaar. Geven geen telefoonnummer van jou af op de plek waar je de auto gehuurd hebt .zodat hun dienstverlener je ook niet kan bereiken. Het zijn gewoon oplichters daar in Spanje waat het hoofd kantoor zit
Riaart van Engeldorp”
“This is not a car rental company. It is a front to defraud you. They promise a very good deal, indicate that you will get the car via a reputable company such as Hertz, Eurocar, etc. as they claim to be a broker and can provide a discount due to their business volume. Once you sense something is wrong because you paid them a deposit or full amount and you contact your bank or credit card company to block the payment, they send you an e-mail that the car will be at the requested location at the requested time. Following that, they will e-mail you to say sorry the car is not available and they are refunding your money. There is no way to contact them at this point, e-mail or phone. They tell your bank or credit card company that you either got the car or you didn't show. They kept trying for 3 weeks indicating this to my bank. The bank reversed the charges eventually and indicated they are some crime syndicate in Europe.”
“The car requested was not available, instead I was given a substitute that looked as if it had been used as a stock car, was quoted a reasonable price at short notice but when I returned home and checked bank statement double the price had been taken on the card, five emails later no response from Carjet, tried to phone and still no contact, avoid like the plague, not to be trusted….”
“terrible company .No communiction at all . tried calling them at least 30 times ? they dont answer emails .And you cant modify booking online . avoid at all cost”
“if i could give zero stars i would of!!!
booked & paid in full only to recieve email stating no car of choice available, this is AFTER they have taken your money, try getting hold of them either via email or a phone number(like the cars not available).so now im waiting for a refund of £1800 . have contacted trading standards and my credit card so people
DO NOT USE THIS COMPANY AT ALL PLEASE!
(at least dick turpin wore a mask when he robbed people!)”
“Worst experience ever,It’s a third party who deducted the money from my card then discovered that they don’t have available cars.They had to cancel the booking same day of booking which damage all my plans.
They confirmed that money refunded but nothing refunded yet.
It seems it’s scamming Company.
Do not Try it at alll !!!!!”
“Scam!!! Offered full insurance but on the place had to pay extra 300euro for 9 days.
155 euro has been paid already. Not cheap at all!!!
Horrible place, avoid it at all causes!”
“We have book our car with you.
Unfortunately budget rent car didn't uner your booking and told us Because your flight was light we can not offer you the the car you reserved.
They cheated us and give us car with higher rates and charge us some other fees that didn't inform us.
That was very bad.
We need your help to sattel this issue.”
“It's not reliable.
We rented a car (27/june) in Romania and in the contract with carjet they stated that an amount of approximately 1,000 euros would be BLOCKED on the credit card. The company responsible for renting the vehicle wanted to CHARGE the amount. We contacted Carjet ar the same data and chose to cancel the rental due to differences between the contracted service and the service actually offered. We had confirmation that the cancellation had been made and we would have a full refund for services not provided. The only refund we had was for insurance, but none related to the car.
We tried several contacts by email and by phone, but we could not get through the callcenter and emails never were answered (till 06/07)
It's very easy and cheap to hire, but the after sales service is horrible. I do not recommend.”
“Najhoršia spoločnosť, neodporúčam ju použiť nikomu. Je to veľký podvod. S jedným človekom prevezmete auto,povie vám, že je všetko v poriadku. Potom pri odovzdavani príde iný človek, ktorý auto skontroluje a za značí chyby o ktorých už vie. Na druhy deň vám príde faktúra o zaplatení poškodenia auta, za ktoré už asi zaplatilo veľa zákazníkov. Sú to obyčajný podvodnici.”
“Car jet is advertising with free cancellation. Due to a small mistake i booked the wrong dates. Within minutes after booking I tried to change the dates, which seemed to be impossible. No back-up from EuropCar either where the car actually came from. No flexibility from both sides at all. Never ever again that I am even thinking about booking with CarJet!”
