“I do not recommend renting from CarJet.com. At the time of booking I was charged the full amount including insurance, and when I picked up the car I was told that the insurance is not valid. I tried to contact the CarJet representatives, but it was impossible on the phone, and the e-mail address does not exist. I paid for a new insurance and later I tried to contact both CarJet and the insurance company, but I did not receive any answer. Do not be fooled by the price of their offer. When you pick up the car you will have unpleasant surprises.”
““Please do not use this company. Carjet are a complete scam.
They are a 3rd party and not a vehicle rental company.
Having paid what appears to be a competitive rate to Carjet, you will at a later date be charged almost the same figure by the actual rental company you hire the vehicle from.
They also make it impossible to contact them to complain.
I have been using carjet before But never been shafted as bad as the time”
“Please do not use this company. Carjet are a complete scam.
They are a 3rd party and not a vehicle rental company.
Having paid what appears to be a competitive rate to Carjet, you will at a later date be charged almost the same figure by the actual rental company you hire the vehicle from.
They also make it impossible to contact them to complain.”
“PEOPLE CARJET ORGANISED A CAR WITH TURISPRIME AT FARO AIRPORT , i got there they were shut 2 other couple also waiting were furios at 11.30am caretaker said theyve gone home for lunch and does not know when they are coming back , the place has huge white iron sliding gates for there own protection. ( now i know why )
HIRING A CAR FROM CAR JET OR TURISPRIME IS LIKE GOING TO THE CASINO
this is my honest opinion. looking at reveiws that why i say this.
50/50 chance you,ll get a car. do it dont bank on it. ( carjet i want my £ 75.00 back )”
“I had a reservation on June 25,and I ask if they could bring the car an hour1.30 early, they TX back they wanted more money plus 900 security deposit, I told the manager I have Taking out full collision coverage, because I complain they cancel my rental.”
“Booked, paid and waited my holiday. A few days prior to my holiday I receive an email telling me that my booking was canceled due to no availability of cars. I was refunded. No problem so far. Searched again, same period, same car, found same supplier, but with a higher price. So... it wasn't car availability, but the renter canceled my booking to sell for a higher price.
I was expecting customers to be 'protected' by this intermediary for such scams, but no... So here is my 1 star out of 5. I'll use another company.”
“This company is BIG SCAM! Took my money for car rental then you get to the site they tell you need to pay £2500 deposites, show 2 proof of address, 3 month payslips, passport, driving licence etc. No refund and no cancellation. Lost lots of money!! Bastards!!!!!!”
“The worst customer service and or company I have ever dealt with don’t do it! Got there and my booking went from $95 to $ 240 dollars there’s no live person you get someone who can’t speak English thru a tv screen!! No phone number on website to call to have me shuttled to the damn car!! That I had a family emergency while I was out there and needed to extend my reservation a few hours they wouldn’t do it, wouldn’t let me speak to a manager and when they gave me the managers email it was invalid! Then I filled up drove about 6 miles to airport and they charged me 45 in missing gas r u serious? Biggest joke ever o have called the BBB in Florida and the news channel and local enforcement will be my next call! I have never experienced something so terrible in my life! Do not go thru car jet or right car!!! Stay on airport property I went to hertz next day and it was fantastic !”
“Don't rent car from carjet.com, its SCAM, no telephone or email, only automatic answers. We book the car in Corfu, Acharavi for two days from 10:00 hour to another day 19:00, but when I want to take car, Rental Company (Thrifty) say, that he not have a car and must be drive to the garage to clean a car and then will be return to the office. He say that car will be ready must be in 11:00 hour or longer and I can cancel the reservation. I cancel the reservation and I receive a mail, that refund will be 19,90 our (I pay for two days with better insurance 152,72 eur). I write the email, but not receive the answers.
Don't rent car from carjet.com. You not receive Your money after cancelation (for not your fault) and not receive the answer for Your request.”
“Never ever again with carjet. I was waiting on the aiport nobody came to pick me up I was calling other company Kaizen Rent and they told me they can see they cancelled my booking. I didn't get any email with cancellation nothing at all. I can't find number to contact them. They took money from my account as well. The worst company ever!!”
“Bei Abholung keine Kondersitze vorhanden! Trotz Onlinebuchung und Bestätigung von drei Kindersitzen war bei Abholung kein Kondersitz vorhanden. Zudem mussten wir -bevor uns das mitgeteilt wurde- auch noch 1.5Std auf den Kontakt warten. Das Auto konnte entsprechend nicht genutzt werden und wir mussten spontan vor Ort nach einem anderen Anbieter suchen. Eine bodenlose Unverschämtheit!”
“Carjet is has one of the worst customer services I've ever expereinced.
Wrong number of Car rental on booking Service.
Couldn't cancel Car rental.
No Answer of customer Service?
Phone Line doesn't work. No Answers to Mail.
Worst Service ever?”
“I can't get hold of anyone. They have a Spanish number that is extortionate to call and just rings until it tells you to hang up. Don't use in case anything goes wrong.”
“We took a reservation online, then we wanted to take the car. Unfortunately we have'nt not a credit card and the rent company said: "I can't give you the car!". We tried with debit card, with deposit, with a garanty. The answer was NO. Then we called carnet, nobody answered (we called them several hours).
Second day I talked with them and they didn't want to give us back the money or a voucher, or something because "the term and conditions". I lost 154 euros.
I DON'T RECOMMEND!!!”
“The worst renting experience ever and I don't recommend this company to anyone! It is semi criminal and provided zero quality! I rented the car from Istanbul Airport. To begin with, there is no office or counter of the company. I needed a Turkish citizen to speak to them over the phone as they spoke zero English. I was then sent to some column to wait for someone who gave me the dirtiest car with a floor covered with waste, smelling like cigarettes, dirty seats, dirty trunk. Horrible! I never knew if I had really signed an insurance contract. We had to communicate through Google translate. Horrible experience indeed.”
“Deserve 0 stars!!! Absolute joke! Couldn’t pick up car, no way of contacting anyone at location! Only got phone number from Facebook, rang out for hours, when finally answered I explained my situation and they hung up on me! Unacceptable!”
“yhey cancelled my booking due to no fault of mine since I had made an amendment on their webpage. They then rebooked the hire for an extra 800gbp - had no option but to pay the extra. They then did not reply to any emails.
BE very aware of this company”
