Name: CARZ Glasgow
Address: 500 Hillington Road, Glasgow, Glasgow
Rating: 4.73

“Car store does what it says on tin! Helpful straight to the point no messing about!”

Posted 7 years ago

“The staff within the store were very welcoming however were more focused on telling my dad and boyfriend things about the car rather than myself”

Helpful Report

Posted 7 years ago

“Okay to start with, the sales person Alan Mcmillan was good on his part as he did well to introduce the car to me and accomodate my requests. I eventually went on to purchase a 2013 Volvo V40 cross country lux from them with requests for the car to be cleaned up when collected. There were minor scratches at the back of the car (probably due to dog scratches) which I pointed out to them and I was promised that it would get cleaned, polished and fixed up before delivery. I deducted that the previous owner must have been a dog owner as the car also had the smell of a dog's prescence. My girlfriend and I also found traces of dog fur in the car boot and between the seats which supports our guesses. Alan also agreed that there might have been a dog in the car, and the previous owner had a dog. I was still keen in getting the car provided Peter Vardy would clean up the car and get rid of the scratches at the back of the car as much as possible. Alan assured me that it would be polished and it'll look "as good as new". I was actually reluctant to make a payment before having them cleaned it up, however after much reassurance I agreed. I also requested the car to be delivered to my address and they were more than happy to do so for me. But little did I know....getting them to deliver my car to my address which is no more than 3 miles away would resulted in me getting the bad end of the deal. I was promised "a full tank" on arrival of the car as a payment of £40 had to be made before hand to the for filling your tank for you. However, when the car arrived, Alan was quick to leave and did not even wait for me to do any checks on the car. When I got into the car and turned the engine on, he had already left. However the fuel was only 1/3 full. I was baffled and felt cheated. Such a renowned company but having such poor standards of customer care post sales makes me lose my confidence in Peter Vardy. I immediately phoned Alan about this and he told me that was what £40 of diesel gets me. However, I have recently refilled my fuel for the first time and I experimented filling my tank with £40 worth of fuel. Guess what. £40 worth of diesel managed to filled my tank from 1/8 to full. So, £40 worth of fuel my ass Peter Vardy. Such scammers and cheats should not be allowed in the sales business. Oh and as for the cleanliness of the car, dog fur still present, smell still present, scratches still visible like nothing was done. All i can say is, Peter Vardy takes your money and run. I'd suggest everyone to run before they do from you (with your money that is...). Now I'm just worried that the extra 2 years warranty I purposefully bought with confidence on top of my car wouldn't hold up too if something would happen. [POST INCIDENT Review] My complaint went through and I am please to say that Peter Vardy has helped resolve this issue in a professional manner. They apologised for the experienced and refunded the £40 fuel I paid initially. Alan Mcmillian personally came to pick up my car and made sure a valet was done for the car again. He also made sure I was happy and please with the outcome before leaving. I'm thankful and glad how this all turned out eventually and I would definitely now recommend Peter Vardy to others.”

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Posted 7 years ago

“No mats in the car so had to buy some. £200 because I didn't have the up to date v5. Hand in the up to date v5 and no £200. Going to have to go in and get my money back. Just standard car dealer wouldn't trust then to walk my dog.”

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Posted 7 years ago

“Myself and my wife were looking for our first family car after I had passed my test our sales executive kim was amazing with advice and helping us to select the perfect first family car for us and keeping us up to date with progress of the buying process of our first car, adding personal touches where he could, nothing seemed too much of a hassle”

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Posted 7 years ago

“Like most car showrooms there us a view that if your only looking your buying so salesmen are like lions stalking a wildebeest. I, like a lot of people find this intimidating so it was an uncomfortable experience. Also the saleman i dealt with though pleasant tried so hard to make a deal and offered me a stay in a hotel as part of the deal, 3 weeks now and guess wot?....... no offer. This has put me off going back and will probably buy my next car elsewhere. Its not all bad as my 3star review states. The store itself is huge and well set out and very welcoming to families, you are welcomed in as soon as you step through the door, so thats nice.”

Helpful Report

Posted 7 years ago

“It was ok only”

Helpful Report

Posted 7 years ago

“It was okay, my sales advisor was very slow at getting back to me. I have a slight problem which I have messaged my sales advisor about after I left with my car and I have had no reply.”

Helpful Report

Posted 7 years ago

“I was happy that once I sent in my inquiry Jamie was on the phone and secured me the car the following day. He then was very helpful with any information I required after this. Jamie then went on holiday and it turned into a shambles. I was firstly told to go in and test drive the car on the Friday. I arrived and no one knew why I was there. A group of colleagues sat whispering before one approached to ask me why I was there. I was able to test drive the car which was great. The process afterwards was a bit of a joke. I was told I could pick my car up the Tuesday when I called for an update they told me that they didn't have the V5 so would need to chase previous owner and that they would call me back. This went on for the next 3 days of someone promising to call me back and every day I kept having to phone for an update. It took a further 2 weeks of me chasing to finally get my car. I was booked to come in on the Monday and got a phone call 2 hours before to advise that the previous owner had gave the wrong log book so couldn't collect it that day so booked me in for the following day. The Tuesday came and I called in to make sure everything was ok for me to come in. I was then told that the couldn't get a hold of the previous owner at all, they would try again and get back to me. I then received a call to say that the log book had been sent in first class post to Peter Vardy and should be here by tomorrow at that stage I advised that if the car wasn't available for me to collect on the Wednesday then I would be withdrawing. The Wednesday came and I got a call to advise they still didn't have the paperwork however as it had been changed over from the old private reg to the new reg then they could now tax the car. Bearing in mind I had done my own background checks on the car and the change over took place on the 4/8 and this was now the 31/8. I had told them on the phone on 2 occasions that it is no longer finance purchase and it would be a cash purchase. I also told them I didn't want gap insurance or paint protection. When I arrived at the carstore I was booked for 7pm and it was 7.50pm before anyone was able to do the handover. Colin was lovely and was very professional and apologetic however when he handed my paperwork to me it was all incorrect.(not his fault) I had gap insurance on it and also the paint protection. I then advised I didn't want any these products to be told that Gap insurance could be taken off but as the paint protection was already on the car then it was too late. I then had to pay £249 for something I didn't want as no one actually took the time of day to go through everything with me prior to me coming in. They just assumed after being told I didn't want it and it got put on my bill. I was basically told tuff it's on now so you need to pay for it. This was by the managers on shift at the time. Once again Colin at the end showed me around the car and was very helpful and Jamie at the beginning was helpful however in between dealing with the handover team was extremely frustrating and I didn't feel their customer service was great at all. I now have my car and it is great. I received a call from Jamie to make sure everything was ok and I was thankful of this. Great service at the beginning and the end from Jamie and Colin but through out the process it was very unprofessional and frustrating.”

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Posted 7 years ago

“The salesman was very informative and knew what he was talking about.”

Helpful Report

Posted 7 years ago

“Staff all very friendly, good range of cars. Had a bad start for my deal to go thru due to lack of communication, felt need to chase them to get any answer. However after speaking with HO things went good and all issues were sorted. That's way normal grade, sure they can improve some bits of service. Its my second time I got a car in there an previously I had fab service, I will go back but will go to sales person I know, not just random at the door.”

Helpful Report

Posted 7 years ago

“Staff when selling car were excellent however we encountered a few problems post sale. Firstly only half of car had been valeted when we went to pick up car after sale, which was rushed through at request of peter vardy staff to ensure sale was complete by end of the month. We then discovered a fairly large dent in car, tyre pressure warning light came on after driving car home and chips appeared all across windscreen shortly after purchase. Staff (especially Steve) were very accommodating when we contacted them with the above issues, however we could have done without the several additional trips to the car store to rectify the issues and the general inconvenience.”

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Posted 7 years ago

“My experience started off ok then when it got to the costs I felt like I was pressured into taking a car out of my budget and making sure I left the shop with a car , I then found the exact same car in a different colour else where I was really unhappy with my experience and cost of my car when I could go else where n get what I want in my budget . I was also in the shop for 4 hours and only saw 1car ! However after calling and exposing my feelings and findings I was given a deal in my price range and the staff were every pleasent and nice from there on in they even arranged for me to be picked up on collection day as I had no other transport. I do still feel that I have been slightly miss sold on my car though after taking car home a few things are not with the car such as start stop function and parking sensors which I was told was part of the car. There was loads of deals advertised on website the week I purchased car to and not once were any of these offered to me . Overall I would still recommend the car store and will return in the future. After writing this review I have now revived a phone call from the sales man practically guilt tripping me into changing this review due to the money he will miss out on , this has really dampened my whole experience now and i will be reluctant to return only interested in what the can make from you not interested in customer service disappointed!????????????????”

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Posted 7 years ago

“The purchasing experience at Peter Vardy is really good. Our salesman, Bobby, was great. very attentive and knowledgeable and worked really hard to find us a suitable car. The car we decided to purchase was not on site and had to be delivered to site to allow us to view and test drive and all was good. It was at the hand-over where things started to go wrong. We arrived at the branch at 7pm as agreed but were left alone until 7.30pm before we were approached and introduced to the person who would be doing the hand-over. Whilst going through all of the electronic signatures etc an issue arose which meant the girl helping us had to go off and seek assistance, this was at roughly 7.50pm (very close to closing time). We sat until 8.20pm when I had to approach another member of staff to see if they could find out what the problem was. A couple of minutes later the Business Manager came out and advised the reason for the delay was due to an audit by the finance company. As it turns out, 1 out of every 100 finance agreements has to be manually checked and we were the unlucky 1 out of 100. The manager advised that the finance company closes at 7pm and that we would not be able to collect the car that evening but he did arrange for the car to be delivered the following morning once the audit had been done, which it duly was. My annoyance at this is the waiting around like a complete lemon for an hour in total and also, why arrange appointments for hand-over at a time when the finance company is closed knowing full well that this situation may arise. This is what soured the experience with Peter Vardy hence the reason for not awarding a five star review. This is the second car I have purchased from the Motor Store and may very well be the last.”

Helpful Report

Posted 7 years ago

“Customer experience plummeted after finalising the deal with the sale advisor. Salesman was faultless then on collection the experience wasn't great at all. Handover wasn't great at compared to other garage purchases. There was also a complete breach of the Data Protection Act by sharing customers details to 3rd parties including Peter Vardy direct marketing. Due to the paperwork printed, they present you with this document with these boxes ticked to opt in already on their system. I received a sales event promotion to buy a new car 6 days after buying one... After unsubscribing I still received emails, along with receiving a phone call from a third party asking if I would like to claim a gift as I had recently purchased a car. I had to wait two weeks for replacement car badges that were removed (and binned) from the purchased car to repair some rust blisters that were present. The body shop manager also acknowledged a ding and chip that would be rectified and this wasn't, there is also a fist sized area on the rear bumper where the body shop have machine buffed through the paint! I've also had to replace a fog light unit that was clearly dodgy and fit a boot liner that was marked down on a service invoice as being fitted but nothing there. The net promoter score (this survey) is also false, they request 5 star reviews as this effects the salesman's performance and not actually the overall as it states. After leaving an initial poor review I was asked to consider this as it effected his performance. That's fair enough as his performance was fine however the overall is the one that counts and this is the one that slipped. It's an honest review and everyone will have a mixed bag of experiences. Luck of the draw and all that. All in all, I'll not be back and I'll be avoiding any PV franchise going forward.”

Helpful Report

Posted 7 years ago

“I haven't received a follow up call I haven't received vehicle history like my wife did nobody from the workshop has bothered to call me regarding the scratch on the wing mirror Overall not very happy Further to my complaint above Craig has kindly resolved my issue and has promised that the work that needs to be done will be completed and I will be contacted on Monday to book the car in After getting promised that I would get a call it took me to contact Carstore tet again and I eventually got to take the car in this afternoon after being promised that the job would take twenty minutes an hour later the manager said both wing mirrors had been touched up only one needed doing I went out to check the car and nothing had been touched on the car The body shop guy knew nothing about it JOKE !!”

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Posted 7 years ago

“The only thing i could add is, my daughter bought a car from parks in ayrshire & they brought it to coatbridge parks for her! Might have been nice if this place had done the same! Customer service!! Also my husband had 2 chase up an issue which they said they would contact us! After nearly a week! My husband called them!! So not entirely happy with the experience.”

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Posted 8 years ago

“Response from salesman an managers to return phone call was shocking as I had to end up going into showroom to speak to them the showroom was very clean and spacious the final guy who signed the car off was very good an polite and helpful”

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Posted 8 years ago

“The initial introduction and review of the cars available within our range was very professional and personal, however once I had purchased the car the aftercare was not what I would have expected. I bought the car on the Sunday during which I highlighted four issues that required to be repaired before I collected and paid for the car. I received a phone call on the Monday confirming that the car could be collected on the Tuesday afternoon which was fine. I asked if the repairs had been carried out and was informed that if the aftercare team were calling me then the workshops would have been completed the work. When I arrived on the Tuesday the car was down at Ford to obtain the code for the radio. The gentleman dealing with me suggested that we complete the sale as the car would be returning soon, which was unusual but fine. We duly completed the paperwork and I paid for the car in good faith that the repairs had been completed. Unfortunately much to my dismay the 3 of the repairs had not been completed which was very frustrating as I had paid for the car and it was not in the condition I had expected. The gentleman dealing with me was rightly embarrassed and said they would be in touch with me to complete the repairs. I was subsequently contacted and told that the first available slot was seven days later which meant me travelling from BIshopbriggs to Hillington twice more to drop the car off and collect it the following day. There were no courtesy cars available or drivers to drop off the car at my home address. In summary not the best aftercare service I have received.”

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Posted 8 years ago

“The cars were well presented and staff welcoming. The purchase was quick though disappointed that there was little negotiation on price. Although the wash wipe for windscreen was full when car was collected it was just with water so on the first cold day it took an hour of driving to thaw, this could have caused a health and safety issue. Would recommend that cars are provided serviced suitable for seasonal weather conditions”

Helpful Report

Posted 8 years ago

CARZ Glasgow Reviews