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CARZ Glasgow Reviews

4.7 Rating 8,169 Reviews

96 %

of reviewers recommend CARZ Glasgow

Company Reviews

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Phone:

0141 3751 444

Email:

sales@petervardy.com

Location:

500 Hillington Road, Glasgow
Glasgow
G52 4XA

CARZ Glasgow 5 star review on 19th August 2021

Lyndsey Tierney

CARZ Glasgow 5 star review on 29th July 2021

CARZ Glasgow 5 star review on 6th July 2021

Christopher Hurst

CARZ Glasgow 5 star review on 2nd May 2021

CARZ Glasgow 5 star review on 29th April 2021

Rachel Stevenson

CARZ Glasgow 5 star review on 28th April 2021

CARZ Glasgow 5 star review on 25th March 2021

Anthony Docherty

45

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website gives option to get a value of your current car. This is misleading as Peter Vardy clearly have no intention of giving an online quote. On the morning of my visit I was sent a video, with the accompanying email stating that this was so much better than photos to see the car. Well, I saw less of the car in the video than I did on the website, and just too much of a salesman that I was going to spend 3 long hours with later that day. Three hours. That's right, three hours I spent at the showroom, having started work at 6am and popping in after my shift. So much of that time was needless faffing about looking at my car, moving my car, moving my car again for the "valuation team". Looking at the car I was interested in, it was in the showroom, far from any exit, so that car was moved, it was moved again, and again until eventually I got to drive it. You knew I was coming, have the car ready. Price confusion - one price on the website another in the showroom and another on the store computer. Not too sure if this is simply a ploy to make the buyer think they are getting a better deal. This just perpetuates the used car salesman stereotype. Which is unfortunate, as the premises are nice and inviting, the staff at the entrance are helpful there is just no need for salesmen gimmicks, the hard sell of products I stated from the outset I did not want and the long drawn out process it wound up being. I was very relieved when it was all over. Shame, you have more than enough staff there to make the process a swift one.”

Posted 8 years ago

“Being a sales person myself I like to cut through the jargon and get to the nitty gritty, i.e.pricing, as quickly as possible. Regardless of the fact I asked to do this on at least 3 occasions, the sales team would not come back with a straight answer. They obviously have a particular system that they cannot divert from and it kind of put me off, although I still bought the cars. Sales guy Mark was very nice although I thought he tried too hard to get on a personal level too quickly and then had no autonomy whatsoever when it came to discussing prices.”

Posted 8 years ago

“Initial service following inquiry was poorly handled with us having to chase information and promises of calls that were never returned Some features advertised and informed were on car are subsequently found to not be present eg auto stop start and daytime running lights - not the end of the world and not going to result in return of vehicle but inaccuracies are very disappointing On collection of car agreed deposit had been entered incorrectly Were told to expect follow up call within 2 days of purchase. Still waiting 2 weeks later Appointment for test drive etc with salesman was however well handled.”

Posted 8 years ago

“Overall everything was fine, I paid for my car in full but at no point was I offered a test drive. I purchased a 12 month warranty and the salesman explained all the options regarding different warranties and what was available but I became confused when I was charged a £90 admin fee that was reduced to £75 and the salesman just told me this was indemnities and hpi. I have no idea really what that means? I didn't think I'd have to pay this since I paid £4100 in full and it was not financed. The car has started making a funny noise and I'm glad I purchased the warranty because I was assured this covers all parts and labour. Probably wouldn't buy from Peter Vardy again although it was very quick as the car was ready for me the next day with tax and a full tank of petrol (though I had to pay for these). A normal experience overall.”

Posted 8 years ago

“1. No car mats in 5k car. Surely vardy can include these in the purchase. 2. Admin fee a scam. Cost should be what's on the car window. 3. Rear light not working when picking car up.”

Posted 8 years ago

“Sales did all they could to get the car in my budget and hand over was so easy and quick. After sales not so good, problems not solved very quickly and a bit typical of a used car dealer, I was disappointed but I would go back and give them a second chance.”

Posted 8 years ago

“I had already decided on the make and model of car that I intended buying, what I was looking for was the best available price. Peter Vardy offered the best deal by a small margin, compared to Arnold Clark but what clinched the deal , was the salesman, Stephen Cummings. Stephen was friendly, without being too "in your face" , like what we expect from a typical car salesperson. He was knowledgeable about the car and answered all my questions. Again, unlike typical car salesmen, Stephen was not "pushy" , allowing me time to make my decision. Stephens friendliness and assistance , made up for the awful noise of music and flashing screen on the wall”

Posted 8 years ago

“Very good experience on the initial Sales phase (thanks Matt), very helpful and responsive to questions asked and test drive arranged almost immediately. Also very good experience on the Handover phase (thanks Lyndsey), very pleasant and sensitive to our needs. Unfortunately I have a few niggles about the overall experience : - I saw extreme condensation in the nearside headlight during the initial viewing and was reassured by Matt that this would dissipate over time - it's still there after 2 weeks and I'm now booked in to Hyundai (by Chris in After Sales) to get this checked out. - There was no Hyundai documentation (Log book or User Manual) supplied, which I pointed out during Handover. I've now received copies of both but this took a few calls/ emails/ attempts. - I went to Vardy on recommendation from my daughter & son-in-law who'd bought a car there about a month ago and mentioned this to Matt both during the Sales phase and on a follow-up call a week or so after. I was assured that my daughter would receive some form of reward but she has received nothing yet. - I'm not convinced that there was £40 of fuel in the tank when I drove it away.”

Posted 8 years ago

“The customer service was good I didn't feel pressured into anything, the whole team were very friendly and approachable. The only downside was that the car needed some little cosmetic repairs and I was promised that they could be repaired back to an as new standard, however when I picked the car up some of these had been overlooked which meant I had to come in with the car to review what needed done again (all of which should have been done before I was given the go ahead to pick up the car in the first place) and then told I had to come in at a later date for them to be repaired. Upon which I was told that a small chip in the paint I was promised could be fixed by the sales team could not be fixed, however a repair to fill it had been attempted. I would suggest perhaps where repairs are required communication with sales, workshop and client takes place during the sale so all parties know whats achievable and what is agreeable. If this means a longer period before collection then I am sure that customers would prefer that to repeated and unnecessary returns. Thank You for your time”

Posted 8 years ago

“Believe that we were slightly taken advantage of by the sales man due to our naivety. I believe that rather than providing the best deal possible for us it was more about ensuring the best deal for peter vardy. In addition to this we were told that the paint protection would be applied to the car prior to us collecting it. However a few days after this we discovered a kit in the car for the paint protection meaning that we had to apply it ourselves. While this in itself wasn't a problem the fact that we were misled and have to pay extra a month for this is a problem ! Overall the experience was satisfactory it could have been far better”

Posted 8 years ago

“A bit over the top! Were also asked our postcode numerous times by everyone we spoke to but when we bought a car we had to give it again. Was called 2 weeks after we bought car to ask if we'd managed to view it. Admin needs sorted.”

Posted 9 years ago

“It was like Fort Knox first you get a girl at the front who gives you a tag puts your first name on it 2nd you get salsman who takes you to the car 3rd you get a girl how does change over 4th you get girl takes you over to the car you bought all this took nearly 3 hours.”

Posted 9 years ago

“Peter Vardy was the first place went to buy by nearly new car. No pushy sales people, store layout perfect. Essentially a new era in cutsomer service that is driven towards meeting the customers needs. I have have given a normal rating where this deserves a very good due to items that were overlooked that as a customer are also important to me. 1. The breakdown of invoice had fuel at £40 for just under half a tank of diesel, £5 charity which I would have made anyway but was not discussed. 2. The clock on the car was an hour in front....just something little but important 3. My nearly new car needed a service as soon within one day the maintenance light was up. Now have to pay £230 to service, I know its not new but really.... All employees we were with were fantastic its those little things above that matter and if not overlooked you would be the perfect business model.”

Posted 9 years ago

“Sales staff Very helpful after Salesv very disapointing just try to brush you off”

Posted 9 years ago

“I thought the pre sale experience was excellent, as was picking up the car. I felt that we were given a good deal, and that the salesperson knew what they were talking about. I liked the overall look of the showroom and really appreciated the little touches such as the ipads and toy cars for the children. However, things went down hill from there. On collecting the car I noticed a defect in the paintwork but was assured that this would be dealt with promptly. All i had to do was arrange to book the car in at a time convenient for me. This I did. Unfortunately shortly before the car was due to come back in there was an engine fault whilst I was driving. I arranged for this to be looked at when it was in getting the paintwork fixed. I dropped the car off as planned and collected it when i got the call. Unfortunately the paint defect had not been corrected but a dent (that I had not been aware of) had been fixed. With regards to the engine, arrangements were made for me to be seen at the ford dealership as peter vardey were unable to figure out the fault. I was grateful that the manager in after sales arranged for this to be done and also a courtesy car (which peter vardy paid for) as I have two young children and work as a GP therefore need access to a car every day. I was then told that someone would be in touch very soon to arrange for the car to come in to get the paintwork dealt with, and that I would be provided with a courtesy car. I would also get a full valet done by way of an apology for the inconvenience. About 5 days later a man phoned to arrange for the valet to be performed. He suggested that I drop the car at peter vardy and that someone could drop me at Braehead so that I could have a wander as the whole thing would take less than an hour. This is not terribly practical. I asked about when the paintwork would be dealt with and he advised me he was not sure and that actually he would get back to me. I am still waiting. Finally, whilst driving the car I am concerned that I can now hear the break discs grinding. I am now going to have to arrange to get the car seen at a garage, try and arrange a courtesy car and likely foot the bill as I assume the discs and pads are not covered in the warranty. I have had this car around about 1 month and would not expect this to be needing done for some time. So overall, very positive pre sales experience, and very negative post sales experience. Elizabeth Marshallsay elizabeth_marshallsay@yahoo.co.uk”

Posted 9 years ago

“The carstore is beautifully laid out & the facilities are excellent. The sales staff were attentive but not annoying. However, I had to call numerous times to find out if my insurance documents had been received, each time I left my number but rarely getting a call back. I had to threaten NOT to pick up my car before I finally got a call back. When I drove my car home there was a burning smell inside the car & smoke coming out of the back. I took it back next day & was told that wax put on the underside had dripped on to the exhaust. It was rectified but I had to wait for an hour and a half for a problem that could have been avoided with a quick check before the car was handed over. Furthermore, I had a problem with the interior lights and called for advice. I was told the car could be brought in the following week. When I pointed out that I could return the car the next day I was told I would be passed to someon else. I was cut off. I called back again and was told a manager would call me back which he did. I explained the problem and he said he would check a similar car and call me back. He never did. Fortunately my husband worked out the solution so I did not need to call again. I think that the after sales could use a bit of work. If the staff are to busy to return calls you need more staff.”

Posted 9 years ago

“I would like to have been given the choice to look over the terms & conditions of the platinum protection, extended guarantee etc before I signed up to them. There were a couple of niggly things needing sorted with the car within the first week- was not problem taking it back to get looked at- just abit inconvenient! Think overall we got a good deal though! Nice atmosphere in the car store & plenty to keep kids occupied. Update: Now had the car 3 months and back with another problem, and booked in for my second attempt to fix it. Got to wait a week this time to get it booked in to the workshop. No courtesy car available.”

Posted 9 years ago

“Having now dealt with customer service I feel it appropriate to update my review. after an intitial tainted experience on getting the car home to find various issues , I was contacted by Darren from Peter Vardy. A solution was agreed. The customer service has been first class, regular updates and having the work carried out at a local branch to the required standard expected. Would I buy again from Peter Vardy ?.... Of course!. But I would check the car thoroughly. In summary a poor start however it was swiftly resolved and now a happy car owner again. Well done on your customer service and thank you Darren ! .”

Posted 10 years ago

“Too many people talking at you as you walk in and you get given a name tag thing that you have to wear so the sales people know if you're there to buy or browse. Oh and they all seem to have memorised the one phrase - "customer experience" - which they keep repeating throughout the entire conversation. It's all a bit too cheesy for my liking. The day I went to pick my car up I noticed that it had not been cleaned, a break light was out, there was an issue with the tyre pressure and the paper work hadn't been done properly. Had to hang around while they sorted paper work and told I would have to bring car back for a valet. Took car back following weekend to be cleaned and was told that there was no one around to do it as service area closes at 12. Small things but they add up to a very frustrating experience. They need to invest more in customer service because my "customer experience" wasn't that great.”

Posted 10 years ago

Rasha, Thank you for your valuable feedback. I was disappointed to hear about your handover experience but pleased to hear that things have now been resolved. Please let me know how you feel your feedback was handled at dealership level as we strive to perfect the guest experience in our newest CarStore. Ryan - Guest experience manager

Posted 10 years ago

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CARZ Glasgow is rated 4.7 based on 8,169 reviews