Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,702 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,702 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 17th September 2025

Sha

Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

1519

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is our second Comfort Works cover and once again it does not disappoint. The first cover lasted 8 years and we just wanted an update and change in colour scheme- so there was no other option in our minds. Fantastic product.”

Comfort Works 5 star review on 25th January 2019

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Posted 6 years ago

Hi Kirsten, Thank you so much for leaving us a review about your Nikkala covers. We are so glad that you like your new sofa covers. 😄

Posted 6 years ago

“Ich bin total glücklich über den superguten Service und mein Sessel sieht aus wie neu. Der Bezug entspricht voll und ganz meinen Erwartungen, im Gegenteil er ist noch viel schöner. Als nächstes Werde ich den Bezug für meine Couch bestellen. Immer wieder gern und der Kontakt mit dem Vertriebsservice war einfach nur perfekt.”

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Posted 6 years ago

Hallo Irmgard, Dankeschön für das Feedback! :)

Posted 6 years ago

“Ich habe einen Bezug für das IKEA Lycksele Sofa gekauft. Lieferung pünktlich, Verpackung gut, Verarbeitung sehr gut, Bezug passt genau auf das Sofa, Bezugsstoff entspricht sehr gut dem Foto auf der Webseite, optimale Kommunikation mit Comfort Works auf deutsch, gerne wieder! Franz Rabenstein”

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Posted 6 years ago

Hallo Franz, Dankeschön für das Feedback! :)

Posted 6 years ago

“Great quality! Fast shipping! I'm very happy with this order.”

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Posted 6 years ago

Hi Sophie Thank you so much for taking the time to leave us a review. We are so glad that you like your new sofa covers. 😄

Posted 6 years ago

“I ordered a Kivik chaise slipcover after seeing it on Pinterest and reading reviews. I received it exactly on time and was updated throughout the process. The quality is outstanding and exactly the custom look I was looking for. Thank you, Custom Works!”

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Posted 6 years ago

Hi Bridget, Thank you so much for leaving us a review. We are so glad that you like your new sofa covers. 😄 And we're glad that you like our Pinterest feed.

Posted 6 years ago

“Loved my couch cover ! It is well made, and the customer service was excellent!”

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Posted 6 years ago

Hi Wendy, Thank you so much for leaving us a review. We are so glad that you like your new sofa covers. 😄

Posted 6 years ago

“The covers we received for our sofas are terrific. The Comfort Works staff kept us informed of the progress of our shipment, which arrived in record time, and has given our sofas a whole new life. The material is perfect and looks great!”

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Posted 6 years ago

Hi Nicolette, Thank you so much for leaving us a review. We are so glad that you're happy with your new slipcovers.

Posted 6 years ago

“After buying multiple Pottery Barn slipcovers to go on my Pottery Barn sofas that tended to tear up very quickly I decided to go with Comfort Works. I ordered a slipcover that repels liquid for my Pottery Barn sleeper sofa, it came earlier than expected and fits perfectly. I can’t wait to buy another for my other PB sofa.”

Comfort Works 5 star review on 19th January 2019

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Posted 6 years ago

Hi Kimberly, Thank you for leaving us a review. Your Pottery Barn looks amazing!

Posted 6 years ago

“I ordered a Kivik chaise slipcover after seeing it on Pinterest and reading reviews. I received it exactly on time and was updated throughout the process. The quality is outstanding and is exactly the custom look I was looking for. Thank you, Custom Works!”

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Posted 6 years ago

Hi Bridget, Thank you for leaving us a review. We are so glad that you like your new custom look for your sofa.

Posted 6 years ago

“Love my new slipcover. It feels so soft and looks very rich. I get compliments all of the time. So satisfied!”

Comfort Works 5 star review on 18th January 2019

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Posted 6 years ago

Hi Andrea, Thank you for leaving us a review. Your sofa looks amazing!

Posted 6 years ago

“Wunderschöne Sofabeine, würde ich immer wieder kaufen”

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Posted 6 years ago

Hallo Svenja, Dankeschön für das Feedback! :)

Posted 6 years ago

“The cover for my couch was very well made and fits great. There was extra Velcro sewn on at the zippers that were unexpected and very much appreciated. Thank you for such a great job. Very satisfied.”

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Posted 6 years ago

Hi Kim, Thank you so much for leaving us a review. We're glad that you like your new covers.

Posted 6 years ago

“I purchased a custom made sofa slipcover from comfort works and was delighted with the quality of the product and the helpfulness of the assistant. I would highly recommend comfort works to anyone seeking a similar product. The whole process from measuring the sofa to organizing the shipping was very straightforward and easy. Jennifer , from Bermuda”

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Posted 6 years ago

Hi Jennifer, Thank you for taking the time to leave us a review. We are glad that we were able to assist you with your journey to redis-cover-ing your sofa. ;)

Posted 6 years ago

“Have purchased slipcovers for sofa and chair they are of excellent quality and workmanship!!!! and customer service is top notch. Will definitely order from Comfort Works again.”

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Posted 6 years ago

Hi Nancy, We are so glad that you like your new covers! Thank you for taking the time to leave us a review. :)

Posted 6 years ago

“Brillint replacement covers for Ikea Hagaland sofa bed. Fit perfectly. Looks like new. Such excellent qualtity workmanship and fabric. Thanks”

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Posted 6 years ago

Hi Sarah, Thank you for leaving us a review. 😃 We are so glad that you like your new sofa slipcovers! We can't wait to see you again for a second set. :)

Posted 6 years ago

“Wonderful customer service, decent product (fits like a glove, high quality crafting, nice color, material could be more comfy but I picked the cheapest material - GAIA-, so that's on me), plus got here fast. Will definitely use again if needed.”

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Posted 6 years ago

Hi Amy, We are so glad that you like your new sofa slipcovers! We can't wait to see you again for a second set. :)

Posted 6 years ago

“I ordered a Sofa Cover that did NOT match photos one the website !! I asked them to return the sofa cover, they did not accept and only refunded 70% of the sofa cover. My worst ecommerce experience.”

Helpful Report

Posted 6 years ago

Hi Julien, we are so sorry that you feel this way about the loose-fit set of covers that you'd placed an order for. The images on our website are 3D images of approximately what the covers will look like. We did reach out for some basic measurements to see where the issue may be but unfortunately, we did not receive them. In such cases, the best that we can assist with is a 70% refund without having to return the covers to us, at your request, which is after a less of a fabric restocking fee of 30%. This is because our products are made to order and hence, the covers are unusable when returned in an event of a refund. We are so sorry that we could not assist you better with this issue. Do reach out to us if you need further help. :)

Posted 6 years ago

“I absolutely love the slipcover Comfort Works made for my PB Basic couch. The workmanship is excellent, the fabric is beautiful, and their customer service is top notch. If I could give more than 5 stars, I would! Thanks, Comfort Works - I will recommend you to anyone who needs a slipcover made....”

Comfort Works 5 star review on 10th January 2019

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Posted 6 years ago

Hi Diane, Thank you so much for sharing this beautiful shot with us! We are so glad that you like your new sofa slipcovers. :)

Posted 6 years ago

“I realised from the start that this Company was good: firstly by the quality of the Site, then through my interaction with their customer service mail, and then by the quality of the samples and relative brochure I received by post. The covers fit perfectly and I received them in 4 weeks from order. The custom fees are incredibly low and will, anyhow, be reimbursed! What more to say? If only all companies were like this!”

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Posted 6 years ago

Hi Paola, Thank you so much for your kind words. We are so glad that we've been able to assist you in your journey of redis-cover-ing your sofa. 😊

Posted 6 years ago

“I was very happy with the ease of ordering and the prompt response from Comfort Works. I received my order of chair covers very professionally packed and on their scheduled time. They fit beautifully and I am more than satisfied with the whole process. Thank you!”

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Posted 6 years ago

Hi there Lilian, Thank you so much for the review. We are so glad that you like your new covers. 😊

Posted 6 years ago

Comfort Works is rated 4.8 based on 4,702 reviews