Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,702 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,702 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 17th September 2025

Sha

Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

1519

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed to replace the covers of 3 Ikea pieces of furniture (due to stains and age). It was very difficult finding a place that sold replacements. My online experience, follow up emails, and emails alerting me to the progress of my order were always a wonderful professional experience. To top it all off, the replacement covers were a much better quality and feel than the originals. Chuck is a warm professional who made my shopping experience amazing. Continued success. Neil K (Wading River, NY)”

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Posted 8 years ago

Glad to help Neil :) Let us know anytime if there's anything else I can assist you with. Cheers!

Posted 8 years ago

“High quality product! Great customer service!”

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Posted 8 years ago

“Fits well!”

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Posted 8 years ago

“Excellent service, clear communication, great quality product, good value. Sofa covers have revived a very comfortable Freedom Toorak sofa that was looking grubby after several years of kids all over it - now looks like new.”

Comfort Works 5 star review on 30th October 2016

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Posted 8 years ago

“Excellent experience purchasing my sofa covers from Comfort Works right from the beginning to end (navigating the website, ordering samples, placing an order and finally receiving the product). I always received prompt replies to any emails I sent and was instantly notified of delivery date. Wonderful people and company to deal with.”

Comfort Works 5 star review on 26th October 2016

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Posted 8 years ago

“We had a tricky custom couch we were hoping to slipcover. The comfort-works team went above and beyond to get every detail right. Results blew me out of the water. And the price cannot be compared.”

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Posted 8 years ago

“I bought a Backamo sofa-sleeper couch from Ikea in 2001. The cover was well worn after 15 years, two kids and two dogs as you can imagine. The couch is very well made, serves as a place for guests to sleep when needed, and I still love the style. I did not want to get rid of it. I found Comfort Works online. They custom fit my couch and guided me through taking the perfect measurements. The communication with them went above and beyond throughout the process and they even followed up with me to make sure everything was perfect. They over delivered on the work and I couldn't be happier! I HIGHLY recommend working with Comfort Works. You will not be disappointed.”

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Posted 8 years ago

“Could not be happier with my new couch cover! The whole process was super simple and the customer service was exceptional. The cover transformed my Ikea couch and it looks brand new. The fabric is super high quality and truly worth the investment. I would recommend this to anyone who would like to upgrade their furniture without having to invest in new expensive pieces. You would never know my couch was from Ikea with this cover!”

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Posted 8 years ago

“I did not want to change the sofa because it's really comfortable. With this new cover it looks like it's brand new.”

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Posted 8 years ago

“The whole process of choosing/ordering/using new slip covers fro Comfort Works was easy! The quality of fabric and workmanship is excellent and the fit is fabulous. I actually prefer the fit of the new covers compared to the original as the new covers are slightly roomier and so are easier to put on.”

Comfort Works 5 star review on 17th October 2016

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Posted 8 years ago

Thank you so much Rozina! We're very happy to hear that the Nikkala slipcovers meet your expectations, so let us know if you have any questions :) Best wishes, Felicia

Posted 8 years ago

“Very good to deal with, fast and friendly service. Always reply to my questions and concerns. The product is very good (better that the original from Ikea). Well worth the investment. 10/10! Thank you.”

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Posted 8 years ago

“The cover came faster then expected and fits perfectly. The quality of the fabric is also nicer then expected, It's hard to tell from a small sample and I chose a more durable fabric and was afraid it might real rough but it is actually quite soft.”

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Posted 8 years ago

“Love my blue velvet slipcover but it is a little large in the cushion covers- any suggestions?”

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Posted 8 years ago

Hey Mary, Really sorry to hear that it's a little large, could you drop us an email at info@comfortworks.com.au and we'll sort this out for you? Thanks, and speak soon! Chris

Posted 8 years ago

“Excellent service, kept up to date with progress. I highly recommend this company.”

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Posted 8 years ago

“Comfort Works was very professional and prompt in answering my questions and concerns. When I first placed my order I realized that I wouldn't be home to sign for the package and that I also should've probably ordered samples first. Well, CW had no problem putting my order on hold, sending me samples, and waiting until I was ready to move forward with my order. They were thoughtful and reassuring and I really appreciated that. The Ekeskog armchair cover came and fit perfectly! We had purchased this old but very comfortable Ikea armchair at a garage sale. The cover was white and stained all over so I was thrilled to find a company that made custom slipcovers for Ikea sofas that were long discontinued. Thank you CW!!”

Comfort Works 5 star review on 14th October 2016

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Posted 8 years ago

Hey Veronica, Thanks so much for the lovely feedback and sharing your picture! We're all glad to hear that you're happy with the experience of purchasing your slipcover from us :) Best wishes, Felicia

Posted 8 years ago

“We love our new slipcover! Our 2 seater IKEA Ektorp sofa bed was looking really scruffy and with the Ektorp line no longer being available, I turned to Comfort Works - and it was great. The covers arrived and went on immediately and voilá - a new sofa bed. I have since washed the covers various times and there has been no shrinkage. They are hard wearing and put up with a lot from my two young boys. A very happy customer - thank you!”

Comfort Works 5 star review on 13th October 2016

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Posted 8 years ago

“I have a FRIHETEN couch from Ikea and when I purchased the couch I went with the light gray color which looked great in the beginning but with two kittens and normal wear and tear my poor couch started to look a little drab. I looked online everywhere and was having a really hard time finding a cover for this specific couch until I stumbled upon Comfort Works. First of all the site is very easy to navigate and I loved all of the different fabric options. The order process was very seamless and I really liked getting the consistent updates about the processing of my shipment! I would recommend Comfort Works to anyone needing a slipcover and I definitely plan on ordering more in the future.”

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Posted 8 years ago

“I ordered a new cover for my sofa Ikea Harnosand 3 seater sofa and chaise longue, which in Italy is no longer on the market (thus impossible to find). The sofa cover that I received came with great precision and the whole process from order to delivery I was constantly informed by email. The quality of your product is EXCELLENT, the fabric, the seams, finishes and even the packaging are excellent quality and originality. I'm really satisfied and I talked about you to all my friends, colleagues and acquaintances. I think I will order again from your site and I love the wooden legs to the sofa and Wood Sofa Legs. Thanks for giving a new life to my old couch, Alessandra Fornari (I do not speak English, I used google translator, I hope you understand)”

Comfort Works 5 star review on 12th October 2016

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Posted 8 years ago

Hi Alessandra, Thank you so much for your feedback and image! We're happy that we played a part in saving your old sofa, and feel free to let us know if you have further questions :) Warm regards, Felicia

Posted 8 years ago

“I cannot recommend Comfort Works enough! I have had my Ikea Karlstad Sofa Bed since 2010, and was devastated to learn they had discontinued the model a few years ago when I needed to replace the cover (my cat had a very lively kittenhood, let's just say). After a year of shopping around for a new couch, I was unsuccesful in my search so decided to go the reupholstering route. This is when I came across Comfort Works and after carefully reading reviews, I decided to bite the bullet. I could not be happier with my new cover (I chose the Nomad Grey fabric as it is very durable). It looks like a completely different couch and I have been receiving compliments non stop for a month every time someone comes to visit me. It fits perfectly and looks very high end. I also replaced the original Ikea legs with the Comfort Works light wood ones, and it makes the couch look like a designer mid-century modern couch. I would absolutely recommend the service and products!”

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Posted 8 years ago

“I had a number of questions, which the team were quick to respond to. Sending fabric samples is a great help. I had my cover made for Ikea's new-ish Nockeby 3 seater sofa - I bought the sofa frame and legs from Ikea without a cover. My cover is in a blue/indigo velvet and includes custom piping. This is one of the pricier options from Comfort Works, but only added a few hundred dollars to the cost of my new sofa, given you can purchase from Ikea without a cover, saving around $300. The fabric is really comfortable, however, given it is a velvet, I wish it did have a little more of a sheen, to avoid looking like microfibre in some light. The piping looks great, so glad we went with it - some of the piping joins aren't ideally located, it's not at all a problem. The only issue we did have however, was that the main frame cover was a little too snug. We had to play around for about half an hour to get it on without damaging the cover, although, some of the seams did break a little bit. This playing around wasn't a big deal (although frustrating), it's more that the cover is pulled out of place at the base on both sides (pictured) - once again, nothing horrendous, but not ideal as it kind of makes the sides of the couch not seem completely straight. Shipping was really quite speedy, and Chuck and his team kept me well informed - as I ideally wanted the couch before Christmas - which happened with plenty of time to spare. Thanks guys!”

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Posted 8 years ago

Comfort Works is rated 4.8 based on 4,702 reviews