Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,702 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,702 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 17th September 2025

1525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We got slipcovers for our dinning chairs, and we LOVE them! There was nothing wrong with our chairs, I just wanted to have a different color, but didn’t want to buy cheap slipcovers... these ones look amazing and the fit was perfect. The only thing I wasn’t big fan of was that communication wasn’t the greatest. After placing my order I didn’t hear anything from anyone for almost 2 weeks. Not even a confirmation email. After contacting them by email and chat they finally got back to me to tell me for whatever reason they forgot to contact me. Everything seem fine after that... I sent in measurements to confirm everything, then they said they would contact me again, but a month went by and I didn’t hear from them. So I reached out to them via chat and they told me it was about to go to production, and 2 days after I saw the status finally change to “production.” They shipped pretty quick after that. Even if the wait and communication wasn’t the greatest, it was totally worth it. Pic is before I even put the Velcro on the bottom of the chairs to secured them tight, and even like that looks great.”

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Posted 4 years ago

“The new slip covers look great, and the fabric is very comfortable to sit on.”

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Posted 4 years ago

“Nous sommes ravis de la qualité des housses que nous avons commandées. Comfort Works nous a permis de garder la fonctionnalité que nous apprécions dans notre ancien canapé tout en ayant l'impression d'en avoir changé pour un neuf ! Le service client tient également ses promesses et le suivi est sérieux et rassurant. +++ :)”

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Posted 4 years ago

“Parfait avec un petit mot dans le paquet!”

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Posted 4 years ago

“Breathtaking. I haven't been so pleased with a product in years. It fits even better than the slipcovers that came with the sofa from IKEA. I hesitated buying these covers because of the price. Now I want to buy another one. Highly recommended.”

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Posted 4 years ago

“After waiting months for our cover it did not fit. The team worked with us to get a replacement cover. However when it came in the colors were not consistent between the main part of the couch and the cushions.”

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Posted 4 years ago

“I absolutely love the vibrant color and fabric for my pottery barn sofa. This PB comfort was originally purchased in 2009 and slipcovers from PB are about as expensive as buying a new couch. Comfort works allows me to play with my style over and over again for a fraction of the cost and good quality.”

Comfort Works 5 star review on 23rd October 2020

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Posted 4 years ago

“Très bon produit. Nous sommes très satisfaits. Merci.”

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Posted 4 years ago

“Ravie de mon achat, envoi soigné et attentionné. Housse aux finitions parfaites, presque mieux que la housse d’origine 👌 Très contente de donner une seconde vie à mon vieux canapé grâce à cette très belle housse. Merci 😊”

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Posted 4 years ago

“Absolutely love my replacement slipcover for my Crate and Barrel lounge 93 sofa. It actually fits better than the original one! Great price point, too. Thanks Comfort Works!”

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Posted 4 years ago

“Très bon service et bonne communication.”

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Posted 4 years ago

“this is my 3rd slip cover I ordered from them. They do a great job up to this last time. I ordered Madison sand to match my other Madison sand sofa and the fabric they made my slip cover with is NOT Madison sand. Very disappointed. Hopefully they will correct this issue.”

Helpful Report

Posted 4 years ago

Hey Sue, I understand the frustration. We are so so sorry. Please allow me to speak to the fabric and product team and see what we can do about this. We do know sometimes natural fabrics differ from batches but nonetheless, we understand you bought the covers to have a complete set in your home and that is what we will try to work towards via email. Speak soon, Sue. Stay safe and healthy in the meantime. x Ning from Comfort Works.

Posted 4 years ago

“Quality is great, and package came right on time! I'm a little disappointed in the color of the green velvet fabric. It looks washed out rather than a rich, emerald velvet which is what I was hoping for. Otherwise, great product!”

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Posted 4 years ago

Hey Laura! Classic Velvet Emerald is indeed a gorgeous vivid green fabric. We usually try to get our customers to get some samples beforehand as we know the color displayed on devices might not translate onto a physical fabric. So sorry if we've let you down. We hope you enjoy the covers regardless and stay safe and healthy. x Ning from Comfort Works

Posted 4 years ago

“Great fit, would order again! I ordered a slipcover for Ikea Strandmon wing chair, totally satisfied”

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Posted 4 years ago

“Thank you so much it is perfect”

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Posted 4 years ago

“Very happy with my order. My couch has new life!”

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Posted 4 years ago

“Great covers”

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Posted 4 years ago

“Great fit, beautifully made, good communication, prompt delivery! Top notch! Thank you!”

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Posted 4 years ago

“My chair had covers that were as old as my 16 year old daughter. But the pottery barn chair underneath was in great shape. The slipcovers from Comfort Works are amazing. The customer service was even better. Thank you for brightening my room and making my old chair new again!”

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Posted 4 years ago

“We have a pair of vintage IKEA chairs & I had been researching slipcovers when I came across the Comfort Works site. The prices were very reasonable & I ordered some fabric samples. It’s worth it to get the samples! I ordered the charcoal cotton covers and they arrived within 6 weeks. With just a bit of steam - they were wrinkle free. I love them! They’ve given our chairs a new life. I’ve included the before and after shots below”

Comfort Works 5 star review on 21st October 2020

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Posted 4 years ago

Looking good Stephanie! We love the little cozy corner you have set up there. Stay safe and enjoy the covers. :) x Ning from Comfort Works

Posted 4 years ago

Comfort Works is rated 4.8 based on 4,702 reviews