Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,719 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,719 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 4828 3650

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 17th September 2025

Sha

Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

1519

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the green velvet cover! It fits perfectly and looks beautiful. Worth the wait and the price was excellent.”

Helpful Report

Posted 5 years ago

“We love our C&B Axis sofa, but after 13 years (!!) it needed a new cover. While nervous about ordering a slip cover online, it is PERFECT!! The performance velvet is beautiful, and the slipcover fits like a dream. We are so very happy with our purchase and delighted we didn't have to buy a new couch!!”

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Posted 5 years ago

“Its perfect.”

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Posted 5 years ago

“Just received our new slip covers for a discontinued IKEA sofa bed. It took awhile but the wait was well worth it! Definitely take the time to order fabric samples, too. Love that we get to breathe new life into our reliable companion!”

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Posted 5 years ago

“I am SO happy that I chose Comfort Works for my chair covers. Rachel and Henry are very customer oriented. You are kept informed of the progress and shipping information. The BEST part IS the product. My chair covers could not be prettier. The fit is perfect, as is the color. I smile every time I look at them. They add that bit of nature that my monochromatic theme needed in a very soothing way. I will tell my friends about Comfort Works..and if I ever need another smile from my furniture, they are the ones who will bring it. I’m a fussy person so if I say they’re “right”, they ARE! Thank you for a job, very well done!”

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Posted 5 years ago

“This week I received my slipcovers (in the UK) and I'm very happy. It brought back my classic IKEA kramfors sofa back to life. Just wish I done this sooner. The quality, fit and colour is speaks volumes.”

Helpful Report

Posted 5 years ago

“So pleased with this whole experience! Ordering was easy, and they were really great at communicating up front about wait times and delivery times. There were regular updates on the order status, and it arrived quickly once it did ship. The covers were easy to put on (with clear labels for each piece), and the final product looks wonderful. They fit great and the fabric is a beautiful color and quality.”

Helpful Report

Posted 5 years ago

“I had been looking at this product for a while and I am happy that I finally purchased it. I have one small complaint - the two seat cushion covers are either a little bit bigger than they are supposed to be or the cushions have gotten smaller over time so they are a bit loose. In any case, we are going to get another few years out of this couch we like at a fraction of the cost of a new couch.”

Helpful Report

Posted 5 years ago

Hey Kevin! Thanks for the kind words - we are happy you get to save some money and still keep your loyal couch companion with you with the new covers. Old cushions do usually get worn over time but fret not, you can stuff them with batting/cotton to plump them up again. Enjoy the covers and Merry Christmas! :)

Posted 5 years ago

“Gorgeous...are these real leather? If not they definitely appear to be. High quality, gorgeous and love the feel. Fit the cushions of the IKEA poang chair perfectly. Very happy.”

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Posted 5 years ago

“This was the most positive experience dealing with a custom order product. First, they are actually fun to deal with and communication is exemplary. The Cover for my couch arrived a week earlier than expected and it was wrapped in a pouch with a tied ribbon along with a letter assuring my satisfaction. The fabric quality is exceptional as well as the craftsmanship. One small detail that was added is genius! I love my couch and the one minor flaw was that the cushion always crept out after a few ups and downs and Custom Works put a fabric on the bottom of the cushion that prevents this from happening! Brilliant! I am truly so satisfied with the entire process and product!”

Helpful Report

Posted 5 years ago

Thank you for the kind words, Richard! It makes our agents' day when we receive feedback like this :). Niro and the team thank you as well for being a pleasure to work with.

Posted 5 years ago

“Really pleased with our new grey velvet sofa cover . The colour coded label, diagrams and instructions made fitting the Comfort Works cover easy . God quality product. Thank you .”

Helpful Report

Posted 5 years ago

Thank you! Good to hear the process has been easy for you :).

Posted 5 years ago

“Fantastic service, lovely touches on the sofa covers. Perfect fit and high quality. Worth the wait!”

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Posted 5 years ago

Thank you for the great feedback! We appreciate the support and patience customers have extended us throughout these busy times.

Posted 5 years ago

“Great product!!”

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Posted 5 years ago

Thank you!

Posted 5 years ago

“It's like a completely different sofa! Comfort Works light blue velvet is so much softer and cozier than the original stiff IKEA fabric. So far, it has been claw-safe, as promised. When my cat does try (not often), he doesn't seem to gain any traction. Small bonus: the bag the covers came can be re-purposed as a cat toy!”

Helpful Report

Posted 5 years ago

Thank you Lisa! We did intend to go green with the canvas bag, thrilled that it got a new purpose!

Posted 5 years ago

“LOVE this cover. They did such a great job. Customer service was excellent! Definitely will be using this company in the future. So glad I found them!”

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Posted 5 years ago

“Toller Service, sehr schöner Stoff und das Sofa sieht aus wie neu. Auch die Verarbeitung wirkt sehr hochwertig. Auch wenn es nicht sehr günstig ist, ist der Service und die Qualität der Ware den Preis absolut wert.”

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Posted 5 years ago

“Perfect fit; actually made the entire sofa more comfortable !”

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Posted 5 years ago

Thank you! Sounds like the slipcovers fulfilled their purpose and gave new lease of life to your furniture!

Posted 5 years ago

“Love LOVE our sofa covers!! The fabric is gorgeous, they fit perfectly, and were so easy to put on. Only small negative is that they cost more than the original sofa!”

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Posted 5 years ago

“Excellent quality product. Very pleased with our purchase!”

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Posted 5 years ago

“Slipcovers arrived in about 5 weeks and look fabulous! I ordered an orange velvet cover for my IKEA Ektorp sofa. The color is beautiful.”

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Posted 5 years ago

Comfort Works is rated 4.8 based on 4,719 reviews