Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.53

4.5 Rating 1,981 Reviews

87 %

of reviewers recommend Comfortbilt.net

4.5

Based on 1,981 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Comfortbilt.net 5 star review on 4th April 2025

Anonymous

Comfortbilt.net 5 star review on 30th January 2025

Ryan Perry

Comfortbilt.net 5 star review on 13th November 2024

Ceasers Chimney DEALER

Comfortbilt.net 5 star review on 14th July 2024

George Green

Comfortbilt.net 5 star review on 7th March 2024

John Thibault

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality built replacement parts (auger motor) were easily and readily available. Although the part I had to replace was nearly impossible to access, YouTube was a great help. I am happy with the product and also happy that comfort bilt stands behind its product.”

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Posted 2 years ago

“Great product, I was looking at this insert for 2 plus years before I purchased wished I had purchased years ago! A+, 5 stars. Satisfied customer, would highly recommend.”

Comfortbilt.net 5 star review on 6th April 2023

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Posted 2 years ago

“Great friendly service I have the warranty . I received the parts I needed fast and no hassle now my stove is working great again Thank You.”

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Posted 2 years ago

“When I called , I should’ve talked with Glenn, whoever I talk to, to order the parts that I needed was a blower, and a gasket for my door, I thought it was a little pricey, send me the wrong room, Blower for my comfort, Bilt 22, I had one of the first models and that’s what I told him , tried to call, left a message, no one called me back”

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Posted 2 years ago

“Bought 2 stoves 2 years ago. After some problems with a room fan I reached out to comfortbilt and was then informed they did not make the stove or service it anymore due to ongoing problems. They then gave me full credit for the stoves to purchase new stoves or the option for a full refund. Definitely a company that stands by their product. I appreciate their quick response and the customer service experience. I would recommend this company to anyone.”

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Posted 2 years ago

“I've owned and operated this pellet stove for over three years. Not one ounce of trouble. My contact with Comfortbilt for spares to have on hand has been flawless. On of the best companies I have ever dealt with.”

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Posted 2 years ago

“Always easy. Fast turnaround. Customer service is always top notch. It's not what you sell, it's how you take care of your clients after the sale. Will continue to do business!”

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Posted 2 years ago

“Tech was very helpful with warranting another part.”

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Posted 2 years ago

“Had issues with the heater and didn't know the problem. I called in and a service tech was able to walk me through trouble shooting until we found a solution, and then told me how to make it operable till the new part arrived. Very easy.”

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Posted 2 years ago

“Everyone is very helpful”

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Posted 2 years ago

“They go out of there to get you satisfied, thanks”

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Posted 2 years ago

“Love my comfortbilt”

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Posted 2 years ago

“Tech support is very good and responsive.”

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Posted 2 years ago

“Not happy with the stove its on its 3rd ignitor and now the burn pot has several cracks in it its only our 2nd year with the stove”

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Posted 2 years ago

“I am 70 years old and enjoy sitting by a fire during our Oregon winters. It's more than a matter of heat. I am a writer and have found that some of my best work is done next to a stove with my dog, Yogi. In other words, the stove serves an important role in my life. When I experienced problems with the switch going out, I was sent replacement parts free with next-day delivery. The problem, however, did not go away. Tyler, the tech support person who helped me, finally said he would have somebody get back to me. That same day, I got a call from THE OWNER, Glenn, who spent a half-hour listening--truly listening--to my concerns. He surmised that, even though the warranty had expired a month earlier, the fair thing to do was to replace the stove at no cost. I was shocked by his honesty and integrity, which is a sad commentary because those qualities are so lacking in everyday manufacturer/consumer relationships. I'm grateful for a warm stove. So is Yogi. Thank you.”

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Posted 2 years ago

“Very happy with their service.”

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Posted 2 years ago

“They have unbelievable customer service. When I had issues, they often sent me parts at no cost. And they have always been very helpful.”

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Posted 2 years ago

“Service department very helpful very polite explain what was going on got the part out to meet immediately since then still has been working perfectly”

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Posted 2 years ago

“Comfortbilt is the best in pellet stoves that I have used. They are so easy to operate. Does almost everything on its own except the dishes! The staff at Comfortbilt go above & beyond to provide great service.”

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Posted 2 years ago

“I couldn't figure out why I was burning out the burnpots on my HP50. My stove settings were wrong and Jonathon recognized my issue and sent me the correct settings and now the burnpot is lasting like it is supposed to!!! Thank you”

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Posted 2 years ago

Comfortbilt.net is rated 4.5 based on 1,981 reviews