Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.53

4.5 Rating 1,981 Reviews

87 %

of reviewers recommend Comfortbilt.net

4.5

Based on 1,981 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Comfortbilt.net 5 star review on 4th April 2025

Anonymous

Comfortbilt.net 5 star review on 30th January 2025

Ryan Perry

Comfortbilt.net 5 star review on 13th November 2024

Ceasers Chimney DEALER

Comfortbilt.net 5 star review on 14th July 2024

George Green

Comfortbilt.net 5 star review on 7th March 2024

John Thibault

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought another brand of stove 2 years ago and it just wasn't doing what we needed. I did a lot of research and keep coming back to Comfortbilt. Buying and shipping to start went couldn't have been any better, came right on time. Installing this stove was very easy. The stove itself is the top of the line. The fan is quiet and blows out a lot of air. The control unit is very easy to work. I added an external thermostat and the piece that I hooked up also came from Comfortbilt and it also works great.”

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Posted 2 years ago

“Great so far. Called Customer service before I purchased the stove. An actual nice and knowledgeable person answered. Wow.”

Comfortbilt.net 5 star review on 6th March 2023

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Posted 2 years ago

“Excellent customer service.”

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Posted 2 years ago

“Great customer service, always fast and knowledgeable.”

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Posted 2 years ago

“My pellet stove was making noise. The Comfortbilt tech was describing was a auger bearing failure. Parts was delivered.”

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Posted 2 years ago

“this pellet stove works very good once you are past the learning curve. It has several quite irritating features, that, I was told, are industry standards. #1. the feed, leaves a very large amount of pellets in the hopper, then shuts off. #2. the pop up button on the 'lid' is a pain. #3. the VERY small opening to fill the hopper. (results in a lot of spillage). #4. My stove arrived with a defective part. replacement part was sent quuickly, however I have not been re-inbursed for the installation fee I had to pay. not happy about that.”

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Posted 2 years ago

“All went well”

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Posted 2 years ago

“Great Company”

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Posted 2 years ago

“I have placed a few orders for parts recently. Someone always answers my call, is helpful AND the parts usually ship out same day. Always a pleasure.”

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Posted 2 years ago

“The pellet stove has performed less than our expectations. While it's recommended to not run it in ECO mode, we have found that it's necessary to have the stove run more efficiently in this mode. Having it run continuously made the stove run on level 1, which fouled the burn pot quickly. Still, in Eco mode, the stove requires much more maintenance than our Breckwell does. We've also had to replace the control board after just a couple months. On the positive, the heat delivery is excellent and it's much quieter than the Breckwell.”

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Posted 2 years ago

“The service was very good, they got the part right out to me that fixed my stove. I,m a service manager for a large HVAC company so i know what good service means. TY”

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Posted 2 years ago

“It's been a pretty good stove customer service has been spectacular”

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Posted 2 years ago

“The person I spoke with at Comfortbilt (Clay, I believe), was super helpful. I also received my pellet stove a few days later, via seamless shipping logistics. I abolutely love the stove. If I need to purchase another pellet stove, I will not hestitate to contact Comfortbilt directly. Great company, lovely people. Thank you so so much!”

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Posted 2 years ago

“Great pair of fire switches would buy from you company again. Love our pellet stove from your company. We had lots of compliments and gave you company name to different people on the Hopi Reservation.”

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Posted 2 years ago

“I needed a igniter. Website is easy to navigate. Shipping was fast(next day) totally unexpected! Hope I never have to order a part again but if I do, I know it will get to me quick!.”

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Posted 2 years ago

“The pallet your stove was shipped on did not fit the standard sized pallet jack your shipping company had on the truck. The packaging the stove was packed in was top notch. Initial start up & directions were easy to follow. Only complaint is auger bearing failure after 2 skids of pellets. Service was quick to respond via phone call message. Waiting to see quality of replacement parts. Wondering if while in temp mode can a lower value be exchanged for the 61 degrees to say 40 degrees ( to keep pipes from freezing). That would be all the thoughts I wish to share at this time, thanks.”

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Posted 2 years ago

“We love it so far!”

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Posted 2 years ago

“So far it's great it works as it should.”

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Posted 2 years ago

“Outstanding customer service”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

Comfortbilt.net is rated 4.5 based on 1,981 reviews