DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,090 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,090 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 7th September 2025

2306

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great arrived earlier than time said! Food was in perfect shape and super delicious! Love DoorDash!”

Helpful Report

(Inland Empire) - Posted 8 years ago

“I got to have one of my favorite Turkey burgers from the Counter---it arrived even before the schedule time and was warm and delicious. It rocked”

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(LA Valley) - Posted 8 years ago

“More choices of restaurants were available”

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(Los Angeles) - Posted 8 years ago

“They got my food to me ahead of schedule.”

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(Columbus) - Posted 8 years ago

“There're more choices you can have when you order with DoorDash. The order process is easy & convenient.”

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(East Bay) - Posted 8 years ago

“There is a good variety of restaurants, and it's easy to place the order via the app. The delivery person kept me updated with the order status, and the delivery time was sooner than the original estimate.”

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(San Antonio) - Posted 8 years ago

“They delivered my food to me and it was still hot”

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(Houston) - Posted 8 years ago

“Deliveries have been on time, hot (when appropriate,) chilled (when appropriate,) orders have been accurate and the delivery personnel are very pleasant!”

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(Bellevue) - Posted 8 years ago

“I love it. No long wait time and food was nice and hot..”

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Posted 8 years ago

“It was great and convenient!”

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(San Diego) - Posted 8 years ago

“Great service and awesome delivery fee.”

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(Los Angeles) - Posted 8 years ago

“Quick and friendly”

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(South Bay) - Posted 8 years ago

“I love the delivery service, but wish that the delivery fee was a little bit less and that the delivery time was not as long.”

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(Orange County) - Posted 8 years ago

“Great app, look forward to using in future”

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(Orange County) - Posted 8 years ago

“My food delivery was early from the time estimated and the driver did not get lost. I would continue to use the service and will recommend to my friends.”

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() - Posted 8 years ago

“This was my first time using Doordash. It was so easy to use! I'll be utilizing this app quite a bit 😉”

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(Sacramento) - Posted 8 years ago

“So far I've used doordash twice and both times were a great experience. Nice drivers and the food arrived early on both occasions. Couldn't be happier. I HIGHLY RECOMMEND IT!!!”

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(Orange County) - Posted 8 years ago

“Wonderful! Great service. Fast. Hot food better than grubhub”

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(Dallas) - Posted 8 years ago

“Fast, cheap delivery. High availability”

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(Inland Empire) - Posted 8 years ago

“the delivery was a lot faster than i anticipated, which is much appreciated”

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(East Bay) - Posted 8 years ago

DoorDash is rated 1.3 based on 24,090 reviews