DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,090 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,090 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

faisal@doordash.com

Write Your review

Tell us how DoorDash made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DoorDash 1 star review on 7th September 2025

2306

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery was on time and the food was still hot.”

Helpful Report

(Chicago) - Posted 8 years ago

“This is my second time using DoorDash and we find it to be efficient, time saving and the food arrives as if you were seated in a restaraunt--hot. Wonderful service! I've already told friends about it.”

Helpful Report

(Inland Empire) - Posted 8 years ago

“This service is AWESOME!! To be able to order from just about any restaurant and have it brought to my doorstep is about the best thing since the internet OR cell phones. Thank you DoorDash!!”

Helpful Report

(Indianapolis) - Posted 8 years ago

“Love using door dash makes getting food easier please come to the east coast”

Helpful Report

(San Diego) - Posted 8 years ago

“The service was fast and easy great job !!!!”

Helpful Report

(Atlanta) - Posted 8 years ago

“Very good experience. Highly recommended!”

Helpful Report

(Las Vegas) - Posted 8 years ago

“Quick delivery & my order is always correct.”

Helpful Report

(South Bay) - Posted 8 years ago

“I'm happy. I blame myself for not having any condiments, but it'd be nice for the app to include a section that lists the unique sauces that restaurants like Chick-fil-A have.”

Helpful Report

(Houston) - Posted 8 years ago

“On time, very nice”

Helpful Report

(Sacramento) - Posted 8 years ago

“I was pleased with the service, and I will use doordash again.”

Helpful Report

(Indianapolis) - Posted 8 years ago

“They are always on time with orders. Also the dashers are almost always pleasant when delivering the food.”

Helpful Report

(Inland Empire) - Posted 8 years ago

“they were great.”

Helpful Report

() - Posted 8 years ago

“It was for my 89 yr old mom in Dallas. I will be using you time and time again. Very pleased with the service. Thank you for making my mom happy and full!”

Helpful Report

(Dallas) - Posted 8 years ago

“So easy to use. Fast delivery. Will definitely use again.”

Helpful Report

(Las Vegas) - Posted 8 years ago

“You guys are awesome. I'm so glad I found you. You're better then the other delivery service I used to use, your prices are better and you have more restaurants to choose from.”

Helpful Report

(Houston) - Posted 8 years ago

“The system is easy to use, there are several choices, delivery charge is reasonable, delivery is timely and deliverers are very courteous.”

Helpful Report

(San Diego) - Posted 8 years ago

“all good. only one visit”

Helpful Report

(Denver/Boulder) - Posted 8 years ago

“Great job from start to finish. Had a small problem with my order and they handled it super fast. I'm a customer for life!”

Helpful Report

(Seattle) - Posted 8 years ago

“Door Dash is cheaper than many other delivery services. In my job, where you are constantly busy, its nice to know I can get good food without taking time out of my day”

Helpful Report

(Dallas) - Posted 8 years ago

“Great service! The only thing I would add to the service is a warming bag or something to keep the food as warm as possible.”

Helpful Report

(Bellevue) - Posted 8 years ago

DoorDash is rated 1.3 based on 24,090 reviews