DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,090 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,090 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 7th September 2025

2306

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered from BW3's. After placing order, notified it would take 45-55 minutes for delivery. Received our food within 30 minutes and it was still hot. We'll be using this service more and more!”

Helpful Report

(Columbus) - Posted 8 years ago

“Fast food.”

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(Atlanta) - Posted 8 years ago

“Quick and easy!”

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(Dallas) - Posted 8 years ago

“Food arrived when promised and was hot.”

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(Seattle) - Posted 8 years ago

“The order was right and it was a quick delivery”

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(Dallas) - Posted 8 years ago

“GREAT! Fair price for delviery”

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(Denver/Boulder) - Posted 8 years ago

“Loved it and very convenient”

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(Bellevue) - Posted 8 years ago

“Easy process”

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() - Posted 8 years ago

“Dasher was on time and everything I needed for my order was included.”

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(Phoenix) - Posted 8 years ago

“Everything was correct and delivered quickly.”

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(Los Angeles) - Posted 8 years ago

“The delivery occurred earlier than the expected time. That's always great!”

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(Columbus) - Posted 8 years ago

“The driver arrived a little earlier than expected, and was so patient in waiting for me and even meeting me halfway as I was on my way home when I received the call. Super nice and will definitely be ordering again!”

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(Phoenix) - Posted 8 years ago

“Finally!! DoorDash has come to my area!!! I have been waiting and it has finally happened!!! So many choices in the restaurants and diversity of food!!! I am thrilled!! Before Door Dash I could only get Pizza or Chinese food. Not that I don't like these foods, but how much of these foods can you eat? I like to eat all kinds of food!! Now for the delivery, I have used Door Dash three times this week and each time the food came earlier than expected!! Which made me happy because... I'm hungry!! The orders were correct and were warm or hot!!”

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(Inland Empire) - Posted 8 years ago

“Brought me good food with am easy to use app. I have had no problems with this so far”

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(Orange County) - Posted 8 years ago

“With the many choices we have to order restaurant delivery it was great to finally find a service that delivered quickly and with a big smile! And for a change, the food was still HOT!!! DoorDash is the real deal!”

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(Northern Virginia) - Posted 8 years ago

“Love the quick service and patient driver. Pleased!”

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(Washington, D.C.) - Posted 8 years ago

“So convenient when you wanna eat but just don't feel like driving or going out! Pretty fast too!”

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(Orange County) - Posted 8 years ago

“I was very happy with my door dash delivery driver. I like that she updated me by text when she was at the resturant and when she was leaving.”

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(Houston) - Posted 8 years ago

“Excellent service. Many restaurants to choose from.”

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(Los Angeles) - Posted 8 years ago

“The food was delivered promptly. Still hot. Courteous driver.”

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(Dallas) - Posted 8 years ago

DoorDash is rated 1.3 based on 24,090 reviews