DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,090 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,090 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 7th September 2025

2306

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What's not to love about delivery?”

Helpful Report

(Sacramento) - Posted 8 years ago

“Ordering was super easy and my food was here quickly. Driver was very friendly.”

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(San Diego) - Posted 8 years ago

“More choices of restaurants than Eat 24. Food came on time and was hot/fresh just as if I picked it up myself. Great when I'm just too tired to go out or cook.”

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(Los Angeles) - Posted 8 years ago

“My first experience was awesome. I will be using it alot more in the future.”

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() - Posted 8 years ago

“I am not able to leave my desk at work, so thank you guys for bringing me my Acai bowl. It was very quick and affordable. I will definitely be using your services again soon. :)”

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(San Diego) - Posted 8 years ago

“Food was the perfect temperature when delivered. Not soggy or cold. Which is a plus. Delivered before the time stated. Will definitely use Door Dash for all deliveries and will inform friends, coworkers, and family of the exceptional customer service. Thank you Door Dash!!”

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(Atlanta) - Posted 8 years ago

“on time delivery with reasonable delivery prices”

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(Orange County) - Posted 8 years ago

“I have used Door Dash twice this week and it has been so easy! The delivery was prompt and the food fresh!”

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(Atlanta) - Posted 8 years ago

“Warm food, nice.”

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(Fort Worth) - Posted 8 years ago

“Great service!”

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(Orange County) - Posted 8 years ago

“Good service”

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() - Posted 8 years ago

“They said my order would take about an hour but only took about 35 minutes to be delivered to my house!”

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(East Bay) - Posted 8 years ago

“I was in no position to drive. I got hungry and doordash delivered faster than I was expecting.”

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(Inland Empire) - Posted 8 years ago

“Amazing and Fast Delivery”

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(Inland Empire) - Posted 8 years ago

“Options galore!! Service was prompt.”

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(Inland Empire) - Posted 8 years ago

“Nothing better when you're working from home =)”

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(Bellevue) - Posted 8 years ago

“I had no idea I could have my favorite restaurants delivered right to my doorstep! DoorDash has made dinners so much more convenient and their service is top of the line :)”

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(Columbus) - Posted 8 years ago

“Quick, correct and courteous! Would use again.”

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(San Diego) - Posted 8 years ago

“Ordering was simple, and the service charge is reasonable. No delivery fee for some restaurants, which is even better. Delivery was fast and efficient, and -- BIG PLUS -- they got my order right. Yay!”

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(Denver/Boulder) - Posted 8 years ago

“Awesome Delivery Experience !!”

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(South Bay) - Posted 8 years ago

DoorDash is rated 1.3 based on 24,090 reviews