DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,090 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,090 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 7th September 2025

2306

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order was perfect. Service was quick”

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Posted 8 years ago

“Great service!”

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Posted 8 years ago

“Order was correct and my phone rang at the exact minute the order stated it would be!”

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Posted 8 years ago

“Driver got here faster than I thought and they were super friendly. I'm really interested in getting more services.”

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Posted 8 years ago

“Arrived early, food still warm - easy to manage. Thanks!”

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Posted 8 years ago

“THANK YOU SOOO MUCH FOR THE SERVICE YOU PROVIDE. THE DRIVER WAS AWESOME SHE WAITED FOR ME I GOT BUSY AT WORK... I WILL DEFINITELY BE USING YOUR DOOR DASH AGAIN....”

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Posted 8 years ago

“Nice easy simple”

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Posted 8 years ago

“brought food on time, friendly delivery person”

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Posted 8 years ago

“Fast delivery!! Food still hot!!”

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Posted 8 years ago

“I've only used this a handful of times but thus far it has been awesome. No idea how the food comes hotter but it's weird it does. We sometimes find ourselves hungry after drinking a few and had to order the same old pizza joint. That of course is no more. We can no order from another 15 places. Not once in the five times has it come late. Even if it did, I couldn't care less to be honest but they've been on time in our area. Their tip section should go up. On a total of like 28 it's gives the option of like 4 bucks. No driver that has to leave their house, order your food and deliver it within an hour deserves anything less than $10. They should consider groceries or alcohol, and then I would give it 10/5 stars but for now you will have to deal with 5/5.”

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Posted 8 years ago

“fast cheap”

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Posted 8 years ago

“Friendly and kind”

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Posted 8 years ago

“DoorDash is a wonderful service. i was using another company and this one is so superior to the other one. I will never use the other service again. I am so pleased with everything this company does. I highly recommend DoorDash.”

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Posted 8 years ago

“It was my first time to use it and it was very straight forward. I liked that I could order via internet so I didn't have to call someone. It was delivered faster than the time it said which was awesome. It was a good experience all around. I will use DoorDash again.”

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Posted 8 years ago

“It was nice just having the food delivered instead of spending time and gas to go pick it up. I probably won't use DoorDash all the time, but it is certainly a great option depending on what is going on at the moment. Thank you!”

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Posted 8 years ago

“Im disabled at the moment and cant get around this is a very good alternative to going out and getting it on my own as before yes its pricey and seems like over inflation on vendors part but one i hope gets remedied”

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Posted 8 years ago

“I am handicapped and can't drive so this was perfect!”

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Posted 8 years ago

“Love door dash it was here in minutes I love this app 😘😘😘”

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Posted 8 years ago

“It was a lot faster than it told me it was going to be”

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(Houston) - Posted 8 years ago

“This was our first time using Door Dash and now we're hooked. Easy ordering through the app, love the ability to track your order from placement to doorstep, and the Door Dash driver was professional and prompt. Thank you!”

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(Dallas) - Posted 8 years ago

DoorDash is rated 1.3 based on 24,090 reviews