DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,090 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,090 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 7th September 2025

2306

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was great but this is the third time I have been asked to give a review and I have only used the service once. I have done the review each time but these continued emails from you are really getting annoying.”

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Posted 8 years ago

“I've used door dash twice and it is so convenient and well worth the small amount you have to pay I like how the tip is figured in and the fact that I'm notified of every step the driver takes. It's a great app”

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Posted 8 years ago

“It was awesome!! Fast & hot!!”

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Posted 8 years ago

“Arrived on time as estimated”

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Posted 8 years ago

“I was very pleased with quick and fast delivery. Items ordered were accurate. Was not to happy with price, paid extra $10 dollars for meal.”

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Posted 8 years ago

“It was so easy to use. Makes me want to use it again and again”

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Posted 8 years ago

“Food delivered faster than expected”

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Posted 8 years ago

“It made it easy to order food and the Dasher was very polite”

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Posted 8 years ago

“When I forgot my Lunch, Door dash allowed me to get lunch delivered at work.”

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Posted 8 years ago

“Very prompt and friendly”

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Posted 8 years ago

“Fast. Good.”

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Posted 8 years ago

“Quick and convienent!”

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Posted 8 years ago

“Great service, driver was super nice, and the restaurant options were endless! I will use DoorDash again.”

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Posted 8 years ago

“Food was hot. And delivery was quick”

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Posted 8 years ago

“Quick delivery on my Daughter's birthday!”

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Posted 8 years ago

“The food was great tasting from Spice Grill, it arrived hot, and before the expected time. The driver was polite and friendly; he called upon arrival (I live in a condo, and my call box doesn't always work). Well done!”

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Posted 8 years ago

“Food was hot and delivery was quick”

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Posted 8 years ago

“Fast and friendly”

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Posted 8 years ago

“they have much more variety than other delivery apps. & it shows you the live feed of where the delivery is at.”

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Posted 8 years ago

“My food was on time and perfect! I don't know why I haven't used it before!!”

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Posted 8 years ago

DoorDash is rated 1.3 based on 24,090 reviews