DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,090 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,090 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 7th September 2025

2306

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery person was very friendly and the restaurant select is great! The time between placing the order and receipt was reasonable. ALSO, I never carry cash so I love that I can tip on the app!”

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Posted 8 years ago

“It was my first time ordering food thru a app so I think it went pretty well Thank you”

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Posted 8 years ago

“Best food delivery service in LA. postmates blows. THANK YOU”

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Posted 8 years ago

“Food arrived faster than notified and even the salsa was hot! Friendly delivery and will definitely use again!”

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Posted 8 years ago

“DoorDash was very convenient and a great service to have while on vacation. It made it so much easier to get the food we wanted in a quick manner without the hassle of leaving our hotel.”

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Posted 8 years ago

“Order arrived sooner than expected!”

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Posted 8 years ago

“On time, accurate order! Was able to deliver Mother's Day breakfast to my mom while I was out of town.”

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Posted 8 years ago

“They delivered the food quickly. The charges were reasonable.”

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Posted 8 years ago

“Didn't have to order pizza or Chinese!!!! Having almost anything delivered is so awesome!!! THANK YOU!!!😍😍😍😍😍😍😍😋😋😋”

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Posted 8 years ago

“This is the best thing ever! It's really convenient for my children and I because of our transportation situation right now. We're able to eat variety of fast foods at home without having to catch the bus and go get it.😊”

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Posted 8 years ago

“Was easy to use, and delivery was earlier than time noted. Great app!!!”

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Posted 8 years ago

“Convenience and ease of use.”

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Posted 8 years ago

“I sent my husband Mexican food on Cinco de Mayo and he loved it. It got there on time. It was delicious and convenient. Thanks dash!”

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Posted 8 years ago

“I was being contently updated on the status of my delivery. My delivery guy was polite and quick.”

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Posted 8 years ago

“Great, delicious, on time. Not thrilled about the "service fee" which wasn't clear until I was ready to complete my order, but that might have been the restaurant, not DoorDash.”

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Posted 8 years ago

“I was very pleased with both the service and the speed if the delivery. I give it a 10.”

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Posted 8 years ago

“It's great for when I'm busy or don't feel like driving anywhere!”

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Posted 8 years ago

“Well, I am still waiting on my orientation, but I have used DoorDash as a customer and it is awesome, therefore the 5 stars.”

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Posted 8 years ago

“Doordash is very convenient they will deliver from a variety of restaurants all from the convenience of your home you can receive your meal that's what makes me happy about doordash”

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Posted 8 years ago

“Great service fast service so much of a help as I don't drive and I'm disabled this is amazing”

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Posted 8 years ago

DoorDash is rated 1.3 based on 24,090 reviews