DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,087 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,087 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 7th September 2025

2306

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Food was on time and order was accurate.”

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Posted 8 years ago

“I got my food in a timely manner and it was fresh and hot”

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Posted 8 years ago

“The driver called to make sure he was going the right way and listened to our directions. He also came back to being our straw he almost forgot.”

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Posted 8 years ago

“I got the food I wanted at the time it was promised. It really helped to track where my driver was so that I would be expecting him. My driver delivered to my door with a smile. No problems at all. My Olive Garden was delicious.”

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Posted 8 years ago

“Friendly and on time. Food is still warm.”

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Posted 8 years ago

“They quoted 50 minutes, the guy showed up in less than 30 minutes. He called to let me know. Good service”

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Posted 8 years ago

“Beautiful UI that makes ordering a breeze, transparent ordering process and fee disclosure, on time delivery.”

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Posted 8 years ago

“Wonderful service, delivering from The Original Pancake House. The pancakes were hot!”

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Posted 8 years ago

“So great!! I could get whatever I wanted and the delivery guy was so pleasant!”

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Posted 8 years ago

“We love Door Dash!! Happy with the selection of higher end restaurants. Our food arrived in less time then was estimated. Will definitely be using this service as our go-to carry out/delivery from now on!”

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Posted 8 years ago

“Quickness!”

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Posted 8 years ago

“Dude dropped the food off fast and easy and I didn't have to leave my house to get delicious food”

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Posted 8 years ago

“The food was hot and received well before the estimated arrival. I tried talking my daughter out of wanting a chocolate shake. I told her it wouldn't be cold or even close to frozen. LOL I was right!”

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Posted 8 years ago

“Worked perfectly. Exactly what I ordered, fast delivery.”

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Posted 8 years ago

“It was fast and cheap”

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Posted 8 years ago

“Wonderful!!”

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Posted 8 years ago

“Wonderful service!”

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Posted 8 years ago

“Love the selection and fast service!”

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Posted 8 years ago

“We have used DoorDash a couple of times now and it was perfect :) Thanks so much!”

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Posted 8 years ago

“I have been happy so far with the people who have delivered our food. Thank you.”

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Posted 8 years ago

DoorDash is rated 1.3 based on 24,087 reviews