DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,087 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,087 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 7th September 2025

2306

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service.. I wish you would publish the service fee with the delivery charge.. Just an extra surprise after you order... Will definitely use DoorDash again..”

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Posted 8 years ago

“They delivered the food very fast.”

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Posted 8 years ago

“Through Google, I discovered that DoorDash made deliveries from our favorite Chinese place. We had been disappointed that Emerald China did not deliver.... Now that is no longer the case. Food came earlier that advertised and still hot. Definitely will use DoorDash again.”

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Posted 8 years ago

“Food was delivered will before quoted time. Driver was friendly and professional. The food was delicious.”

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Posted 8 years ago

“Food was warm and came in a heat sealed bag vs. Uber eats that just transports the food order in regular to-go boxes. I enjoyed being able to track the order all the way to delivery. Great experience”

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Posted 8 years ago

“Very friendly , fast Service, and food was Hot !”

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Posted 8 years ago

“timely delivery”

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Posted 8 years ago

“My food was delivered promptly and still hot! That's what it's all about! Thank you!”

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Posted 8 years ago

“This was my first time using Door Dash so I didn't know what to expect. The ordering online was easy (yay!) and the estimated time for delivery was right on the money. The delivery person was friendly and not too afraid of my barking dogs (!). Everything was nicely packaged, hot and cooked to order. Very happy!”

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Posted 8 years ago

“It was very simple to use.”

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Posted 8 years ago

“It was pretty cool . The food was hot the guy who delivered was really nice.nit was a great expirence.”

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Posted 8 years ago

“Delivery was before time estimated. Person was friendly. Food was still hot.”

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Posted 8 years ago

“Prompt, professional”

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Posted 8 years ago

“When I first saw the Jack in the Box commercial that showed a stick figure battery running out when he was trying to play video games all day I thought to myself I could save valuable gaming time with Doordash and decided to try them out. Doordash has made me happy by bringing delicious foods straight to my door, wearing magnificent red uniforms and if I'm drinking alcohol then Doordash is literally a Godsend. I hope you guys add more healthy places so I can still lose weight.”

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Posted 8 years ago

“Ease of ordering, quick delivery - before the estimated time. Everything was still hot.”

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Posted 8 years ago

“Great food, fast and finally someone that delivers to my work, we're so happy about that!!!”

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Posted 8 years ago

“Easy and efficent”

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Posted 8 years ago

“Delivery was fast and the food was great!”

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Posted 8 years ago

“Was able to get the food I want (besides pizza) to be delivered. Easy and quick.”

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Posted 8 years ago

“Early delivered”

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Posted 8 years ago

DoorDash is rated 1.3 based on 24,087 reviews