DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 23,806 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 23,806 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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2284

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Door Dash app is quick and easy to use. Great selections of food in my area. Food is always delivered hot and fresh.”

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Posted 8 years ago

“So many restaurants to choose from. Driver was very friendly!”

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Posted 8 years ago

“I rate them 5 stars! they delivered on time! :)”

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Posted 8 years ago

“You guys were quick! Definitely made my soupy Sunday great!”

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Posted 8 years ago

“Always good always on time. Glad I got the app. The website submit button doesn't seem to work and every time I try to send my response I can't finish. Wjat's up with that?”

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Posted 8 years ago

“Fast service”

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Posted 8 years ago

“I'm a big fan of DoorDash. It's everything I want--order easily online, get notified when my food is ready, and about to arrive, with all prices stated clearly. Thank you!”

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Posted 8 years ago

“Order was about ten minutes early and still hot!!!”

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Posted 8 years ago

“simple. Nice ordering interface”

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Posted 8 years ago

“Food delivered earlier than expected!”

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Posted 8 years ago

“Delivery was super fast. Delivery person Garrett was friendly and helpful. Food was still piping hot. Couldn't get any better than t his!!!!”

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Posted 8 years ago

“Great service.. I wish you would publish the service fee with the delivery charge.. Just an extra surprise after you order... Will definitely use DoorDash again..”

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Posted 8 years ago

“They delivered the food very fast.”

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Posted 8 years ago

“Through Google, I discovered that DoorDash made deliveries from our favorite Chinese place. We had been disappointed that Emerald China did not deliver.... Now that is no longer the case. Food came earlier that advertised and still hot. Definitely will use DoorDash again.”

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Posted 8 years ago

“Food was delivered will before quoted time. Driver was friendly and professional. The food was delicious.”

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Posted 8 years ago

“Food was warm and came in a heat sealed bag vs. Uber eats that just transports the food order in regular to-go boxes. I enjoyed being able to track the order all the way to delivery. Great experience”

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Posted 8 years ago

“Very friendly , fast Service, and food was Hot !”

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Posted 8 years ago

“timely delivery”

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Posted 8 years ago

“My food was delivered promptly and still hot! That's what it's all about! Thank you!”

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Posted 8 years ago

“This was my first time using Door Dash so I didn't know what to expect. The ordering online was easy (yay!) and the estimated time for delivery was right on the money. The delivery person was friendly and not too afraid of my barking dogs (!). Everything was nicely packaged, hot and cooked to order. Very happy!”

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Posted 8 years ago

DoorDash is rated 1.3 based on 23,806 reviews