DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 23,805 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 23,805 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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2284

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Professional service!”

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Posted 8 years ago

“Fast accurate service...very friendly drivers.”

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Posted 8 years ago

“Such an awesome concept and service: order online from your favorite restaurants and have it delivered to your door in less time than it would have taken to wait for your table at said restaurant. GREAT option for this family!”

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Posted 8 years ago

“I work as a Dasher and overall, I enjoy delivering food to people. I don't think it gets any better than this. Food delivered on your doorstep without have to go through the headache of waiting in line at a restaurant to be seated. Enjoy :)”

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Posted 8 years ago

“Very convenient. Quick and friendly drivers. Can track progress to know when the food arrives.”

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Posted 8 years ago

“Great service! Fast delivery!”

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Posted 8 years ago

“Being able to have something delivered when I could barely walk helped me immensely.”

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Posted 8 years ago

“I was craving veal parmesan but didn't want to go out to get it. I put my order in and my food arrived earlier than expected. That was a pleasant surprise.”

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Posted 8 years ago

“We were craving Cheesecake Factory but with a toddler and infant, we figured ordering to-go was a much better option than having to get everyone ready, go wait 30+ mins for a table, and then actually try to enjoy a meal while managing the little ones' unpredictable moods and behavior... :) While placing my order, I noticed the option for delivery using DoorDash for a small service fee. Let's just say this was a more than pleasant surprise! We gave it a try and were so impressed: you can track your whole order and it arrived to our door within 35 mins tops, (even quicker than estimated), and we got to enjoy our favorite Cheesecake Factory entrees from the comfort of our home without having to leave and in less time than it would have taken to even get our family out of the house! Cannot beat that! We can't wait to use this again and hope more restaurants join :)”

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Posted 8 years ago

“Super efficient system, easy to navigate, tons of great food / restaurant options, and the food arrived super quick! 10/10!”

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Posted 8 years ago

“fast delivery”

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Posted 8 years ago

“Very convenient, got my food delivered quickly. Great service for people who are homebound”

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Posted 8 years ago

“The delivery guy was awesome. I've never had friendlier service. Not only that but when there was an issue with my order on the restaurant's end, the delivery guy hit me up and handled everything better than any delivery service I've used before. The rates are fair, and the service is excellent! DoorDash is wonderful :)”

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Posted 8 years ago

“Fast and friendly service”

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Posted 8 years ago

“Great experiences so far!”

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Posted 8 years ago

“Earlier than expected”

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Posted 8 years ago

“I am able to have food delivered from restaurants and fast food establishments that I was never able to get delivery from before. And, the delivery rates are very reasonable.”

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Posted 8 years ago

“The food arrived right on time and it was carefully transported so it hadn't made a big mess. I would order from DoorDash again.”

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Posted 8 years ago

“This whole experience was incredible!!! I had my food in just over 30 minutes! I was delighted to use Door Dash.”

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Posted 8 years ago

“Very helpful in adding items I wanted that werent listed through the app!!”

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Posted 8 years ago

DoorDash is rated 1.3 based on 23,805 reviews