DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,085 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,085 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

faisal@doordash.com

Write Your review

Tell us how DoorDash made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DoorDash 1 star review on 7th September 2025

2306

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy ordering, semi fast delivery. (No complaints) minus I feel the fees are a bit pricey with a delivery and service fee totaling up after your food order and adding tip.”

Helpful Report

Posted 8 years ago

“Fast and friendly service”

Helpful Report

Posted 8 years ago

“DoorDash is easy to use, has a lot of great options and friendly drivers. Makes ordering simple and convenient!”

Helpful Report

Posted 8 years ago

“I love DoorDash because I am disabled and it's difficult for me to get out to restaurants. I like the fact that there are so many restaurants to choose from, including fast food. I usually get my food within an hour and the delivery people are always friendly.”

Helpful Report

Posted 8 years ago

“Great service!!”

Helpful Report

Posted 8 years ago

“Great option for when you've got kids and it makes it hard to leave the house sometimes!”

Helpful Report

Posted 8 years ago

“Popeyes arrived hot and fresh perfect”

Helpful Report

Posted 8 years ago

“Earlier tuan expected, correct food, friendly face.”

Helpful Report

Posted 8 years ago

“Everything was as ordered and quickly delivered, with professionalism and great service overall.”

Helpful Report

Posted 8 years ago

“Professional service!”

Helpful Report

Posted 8 years ago

“Fast accurate service...very friendly drivers.”

Helpful Report

Posted 8 years ago

“Such an awesome concept and service: order online from your favorite restaurants and have it delivered to your door in less time than it would have taken to wait for your table at said restaurant. GREAT option for this family!”

Helpful Report

Posted 8 years ago

“I work as a Dasher and overall, I enjoy delivering food to people. I don't think it gets any better than this. Food delivered on your doorstep without have to go through the headache of waiting in line at a restaurant to be seated. Enjoy :)”

Helpful Report

Posted 8 years ago

“Very convenient. Quick and friendly drivers. Can track progress to know when the food arrives.”

Helpful Report

Posted 8 years ago

“Great service! Fast delivery!”

Helpful Report

Posted 8 years ago

“Being able to have something delivered when I could barely walk helped me immensely.”

Helpful Report

Posted 8 years ago

“I was craving veal parmesan but didn't want to go out to get it. I put my order in and my food arrived earlier than expected. That was a pleasant surprise.”

Helpful Report

Posted 8 years ago

“We were craving Cheesecake Factory but with a toddler and infant, we figured ordering to-go was a much better option than having to get everyone ready, go wait 30+ mins for a table, and then actually try to enjoy a meal while managing the little ones' unpredictable moods and behavior... :) While placing my order, I noticed the option for delivery using DoorDash for a small service fee. Let's just say this was a more than pleasant surprise! We gave it a try and were so impressed: you can track your whole order and it arrived to our door within 35 mins tops, (even quicker than estimated), and we got to enjoy our favorite Cheesecake Factory entrees from the comfort of our home without having to leave and in less time than it would have taken to even get our family out of the house! Cannot beat that! We can't wait to use this again and hope more restaurants join :)”

Helpful Report

Posted 8 years ago

“Super efficient system, easy to navigate, tons of great food / restaurant options, and the food arrived super quick! 10/10!”

Helpful Report

Posted 8 years ago

“fast delivery”

Helpful Report

Posted 8 years ago

DoorDash is rated 1.3 based on 24,085 reviews