DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 23,805 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 23,805 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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2284

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super fast, friendly, easy to use, accuracy in order!”

Helpful Report

Posted 8 years ago

“Wide selection of restaurants. Reasonable, consistent,delivery times. Tipping in app. No fuss handover of food. Good dispute resolution. Best delivery service ever.”

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Posted 8 years ago

“Fast and prompt delivery”

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Posted 8 years ago

“Love Door Dash! The delivery people are always timely and sweet.”

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Posted 8 years ago

“Such a great concept for restaurants that don't do their own delivery! And this particular food delivery app has much more to choose from than other apps I've tried 😀”

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Posted 8 years ago

“Food order was correct and prompt”

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Posted 8 years ago

“The service isn't the problem paying over and not getting reimbursed is”

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Posted 8 years ago

“Food came on time and hot.. and very delicious. The driver was very nice too.”

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Posted 8 years ago

“It was pretty quick and the food was exactly what i asked for!!”

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Posted 8 years ago

“Doordash is amazing. I made the mistake of using postmates at first and after constant billing issues I switched to doordash and have had absolutely no problems whatsoever. Such great customer service too”

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Posted 8 years ago

“Fast delivery easy to use app”

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Posted 8 years ago

“Easy ordering, semi fast delivery. (No complaints) minus I feel the fees are a bit pricey with a delivery and service fee totaling up after your food order and adding tip.”

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Posted 8 years ago

“Fast and friendly service”

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Posted 8 years ago

“DoorDash is easy to use, has a lot of great options and friendly drivers. Makes ordering simple and convenient!”

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Posted 8 years ago

“I love DoorDash because I am disabled and it's difficult for me to get out to restaurants. I like the fact that there are so many restaurants to choose from, including fast food. I usually get my food within an hour and the delivery people are always friendly.”

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Posted 8 years ago

“Great service!!”

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Posted 8 years ago

“Great option for when you've got kids and it makes it hard to leave the house sometimes!”

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Posted 8 years ago

“Popeyes arrived hot and fresh perfect”

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Posted 8 years ago

“Earlier tuan expected, correct food, friendly face.”

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Posted 8 years ago

“Everything was as ordered and quickly delivered, with professionalism and great service overall.”

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Posted 8 years ago

DoorDash is rated 1.3 based on 23,805 reviews