DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,084 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,084 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 7th September 2025

2306

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was just awesome having food delivery from places other than just pizza. Tracking was amazing to the tee! Dasher was very friendly! Love that we can add notes to our order and are able to contact dasher if necessary. Love this service!!”

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Posted 8 years ago

“Didn't cost anything but the tip. Delivery guy was super friendly.”

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Posted 8 years ago

“Good service, courteous delivery people, very happy with whole experience..will continue to use.”

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Posted 8 years ago

“My wife and I were very pleased with the service. We will use door dash again.”

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Posted 8 years ago

“It is cool that I"m”

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Posted 8 years ago

“Under 45 minutes! Friendly service !”

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Posted 8 years ago

“Fast delivery service”

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Posted 8 years ago

“Easy, fast and convenient. My wait time was only half of what was stated. Will use again.”

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Posted 8 years ago

“Prompt delivery.”

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Posted 8 years ago

“The food came to me, which is great in itself, and it qas quicker then the estimated time, great!”

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Posted 8 years ago

“Quick delivery and delivery fella was extremely nice!”

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Posted 8 years ago

“My food was delivered fast”

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Posted 8 years ago

“Driver was super friendly and arrived way earlier than projected.”

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Posted 8 years ago

“It was east to use and my order arrived super fast”

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Posted 8 years ago

“Very quick delivery!”

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Posted 8 years ago

“They were on time and delivered from the restaurant I wanted!”

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Posted 8 years ago

“Love that door dash delivers from smaller places that don't have their own delivery. Especially appreciated the delivery on a rainy night :)”

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Posted 8 years ago

“On time!!!”

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Posted 8 years ago

“very prompt and courteous service”

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Posted 8 years ago

“I love how easy it is to place an order. I appreciate the effort of the drivers to try to get my orders to me on time. When I had a problem Doordash helped me to get it resolved. I would like to see Doordash consider free delivery over a certain dollar amount and if restaurants offer daily special prices, I would like to see them honor those prices.”

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Posted 8 years ago

DoorDash is rated 1.3 based on 24,084 reviews