DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 23,805 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 23,805 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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2284

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great and fast service. Will defineltly order again”

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Posted 7 years ago

“Super easy to order and it was great to have food delivered right to my door! Great service!”

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Posted 7 years ago

“Quick hot food period”

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Posted 7 years ago

“Very fast and efficient. Just a little pricey in the end. But great service!”

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Posted 7 years ago

“Very fast!!”

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Posted 7 years ago

“I have used their service for over two months now. Not one bit of problem with any order. So glad they are around. 😃”

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Posted 8 years ago

“I'm very pleased with your service.”

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Posted 8 years ago

“I received my food a half hour before it said I would receive. The delivery person was very nice and friendly.”

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Posted 8 years ago

“order delivered hot, fresh and earlier than expected”

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Posted 8 years ago

“Super fast. She was at my house way before the estimated time”

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Posted 8 years ago

“Always punctual, friendly.”

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Posted 8 years ago

“Delivery way ahead of schedule”

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Posted 8 years ago

“Excellent delivery service! Every time I've placed an order, I have been thrilled with all of the updates to let you know of the progress, the fact that they notify you who will be delivering your order, and that your order has arrived. This is a wonderful benefit to me, as I have two dogs, and this allows me to go outside beforehand and meet the driver. My dogs are friendly, but you would never know that by the way they bark at whomever knocks at the door. The drivers have always been early, which is another positive for me. I'll continue ordering from Door Dash. Other delivery services have excessive charges, but Door Dash is much more reasonable with their fees. Great service all around!”

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Posted 8 years ago

“it was fast on delivery and the food was great but wish they had more resturants to choose from”

DoorDash 5 star review on 19th June 2017

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Posted 8 years ago

“Delivery was faster than quoted and saved me when I was stuck at a job site with no ride to a store all day. Driver was nice.”

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Posted 8 years ago

“Hmmmmmm, let's see...... Food arrived quickly. Food was hot. Driver was friendly. Customer Service was stellar. Best food delivery experience ever.”

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Posted 8 years ago

“Door Dash provides many times the restaurant availability/variety of it's competitors and when a customer service issue comes up, any and all concerns are addressed and handled in a professional but personable manner. Door Dash marketing does not provide much as far as incentive offers but I'm sure they are working on that.”

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Posted 8 years ago

“Just didnt like the eta”

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Posted 8 years ago

“Great selections and great prices”

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Posted 8 years ago

“They delivered good hot food to my door. What more could I ask for.”

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Posted 8 years ago

DoorDash is rated 1.3 based on 23,805 reviews