DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,084 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,084 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 7th September 2025

2306

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Came fast. Good hot.”

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Posted 8 years ago

“My order was delivered before it was promised to me! Food and driver were great! I would order again!”

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Posted 8 years ago

“Fast delivery, easy to use.”

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Posted 8 years ago

“Good service, good customer service.”

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Posted 8 years ago

“Was very quick and my delivery guy was friendly”

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Posted 8 years ago

“Excellent service fast and in a timely matter would definitely use it again”

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Posted 8 years ago

“I had a great experience--my food was fresh, driver was on time, even early and the whole process was very easy!”

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Posted 8 years ago

“Service was awesome! We got our food lots quicker than what was listed. Will definetely use again.”

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Posted 8 years ago

“Great to use with having two young kids. Can't go anywhere while they are napping, so it's great to be able to order good food and have DD deliver.”

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Posted 8 years ago

“They bring me food when I am fucked up and can't/ shouldn't drive.”

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Posted 8 years ago

“El servicio es excelente ! No tengo que salir de mi trabajo y la seleccion de restaurantes es muy variada . Simplemente genial! Gracias .”

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Posted 8 years ago

“The application is easy to use and you can track your order. There is also a feature to chat with your dash driver which is great if you need to redirect on time.”

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Posted 8 years ago

“Great customer service”

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Posted 8 years ago

“They were fast and friendly.”

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Posted 8 years ago

“Food was good delivery was quick just as I expected”

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Posted 8 years ago

“It was there before it's time The driver friendly”

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Posted 8 years ago

“They delivered donuts to my daughter and her family who live in Arizona and we live in Oklahoma. I appreciate the convenience And prompt service. Thank you”

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Posted 8 years ago

“Awesome drivers”

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Posted 8 years ago

“Food delivered when promised made me happy. Enjoy the convenience.”

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Posted 8 years ago

“I was shocked at how fast my food got here!!! Loved getting to track it on my phone.”

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Posted 8 years ago

DoorDash is rated 1.3 based on 24,084 reviews