DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 23,801 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 23,801 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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2284

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy”

Helpful Report

Posted 7 years ago

“Door dash is always easy to use. Drivers are always pilite and friendly. I get my food usually earlier then estimated.”

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Posted 7 years ago

“Delivery instead of going out. Will try some lower cost options in future.”

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Posted 7 years ago

“really easy to use and reliable.”

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Posted 7 years ago

“Very good service more options available”

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Posted 7 years ago

“On time, correct order, nice delivery person”

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Posted 7 years ago

“I was house and cat sitting and I did not want to cook nor do dishes. So I went online and found DoorDash, I tried it and was satisfied! First I want to say that every delivery driver was prompt, courteous, friendly and on time. When I am out that way again, I certainly will use DoorDash.”

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Posted 7 years ago

“knew when the order was on the way, was on time, driver was courteous,”

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Posted 7 years ago

“Fast delivery and hot food.”

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Posted 7 years ago

“All of the deliverers were awesome.”

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Posted 7 years ago

“Came fast. Good hot.”

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Posted 7 years ago

“My order was delivered before it was promised to me! Food and driver were great! I would order again!”

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Posted 7 years ago

“Fast delivery, easy to use.”

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Posted 7 years ago

“Good service, good customer service.”

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Posted 7 years ago

“Was very quick and my delivery guy was friendly”

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Posted 7 years ago

“Excellent service fast and in a timely matter would definitely use it again”

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Posted 7 years ago

“I had a great experience--my food was fresh, driver was on time, even early and the whole process was very easy!”

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Posted 7 years ago

“Service was awesome! We got our food lots quicker than what was listed. Will definetely use again.”

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Posted 7 years ago

“Great to use with having two young kids. Can't go anywhere while they are napping, so it's great to be able to order good food and have DD deliver.”

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Posted 7 years ago

“They bring me food when I am fucked up and can't/ shouldn't drive.”

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Posted 7 years ago

DoorDash is rated 1.3 based on 23,801 reviews