DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,084 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,084 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

faisal@doordash.com

Write Your review

Tell us how DoorDash made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DoorDash 1 star review on 7th September 2025

2306

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service is consistently prompt and professional.”

Helpful Report

Posted 8 years ago

“App was easier to use than other food delivery apps. Services most of the restaurants in my area. Will use again!”

Helpful Report

Posted 8 years ago

“Quick, convenient, great customer service. Can't beat the service when you're too tired to cook or leave the house!”

Helpful Report

Posted 8 years ago

“very fast delivery have used a lot recently never any problem”

Helpful Report

Posted 8 years ago

“My food arrived on-time and was hot and fresh.”

Helpful Report

Posted 8 years ago

“Very Pleased with this service quick easy and reasonable !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 8 years ago

“Thanks Thanks”

Helpful Report

Posted 8 years ago

“Food delivered faster than was indicated online. Food was hot, and not spilled in the bag as happened previously with one of your competitors. Also appreciated receiving a phone call to let me know she arrived, right before knocking on the door. I'll pick DoorDash restaurants over Caviar anytime.”

Helpful Report

Posted 8 years ago

“Very convenient and easy to use. The drivers always deliver faster than expected.”

Helpful Report

Posted 8 years ago

“Great Service”

Helpful Report

Posted 8 years ago

“Very happy”

Helpful Report

Posted 8 years ago

“Door dash is always easy to use. Drivers are always pilite and friendly. I get my food usually earlier then estimated.”

Helpful Report

Posted 8 years ago

“Delivery instead of going out. Will try some lower cost options in future.”

Helpful Report

Posted 8 years ago

“really easy to use and reliable.”

Helpful Report

Posted 8 years ago

“Very good service more options available”

Helpful Report

Posted 8 years ago

“On time, correct order, nice delivery person”

Helpful Report

Posted 8 years ago

“I was house and cat sitting and I did not want to cook nor do dishes. So I went online and found DoorDash, I tried it and was satisfied! First I want to say that every delivery driver was prompt, courteous, friendly and on time. When I am out that way again, I certainly will use DoorDash.”

Helpful Report

Posted 8 years ago

“knew when the order was on the way, was on time, driver was courteous,”

Helpful Report

Posted 8 years ago

“Fast delivery and hot food.”

Helpful Report

Posted 8 years ago

“All of the deliverers were awesome.”

Helpful Report

Posted 8 years ago

DoorDash is rated 1.3 based on 24,084 reviews