DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 23,799 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 23,799 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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2284

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was easy, quick and correct!”

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Posted 7 years ago

“Fast, easy, friendly service.”

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Posted 7 years ago

“Super fast and friendly”

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Posted 7 years ago

“Outstanding selection, great real-time info, always on time or early and very friendly drivers!”

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Posted 7 years ago

“It was quick, convenient and well worth it”

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Posted 7 years ago

“I love that we can get the food we want from our favorite places and not have to leave the house. The food gets there hot and it can all be done through and app. I can send food to the kids when I am not home and know they will get it without having to worry about leaving them money.”

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Posted 7 years ago

“Laura was an amazing dasher that went above and beyond. It was my first time using this service and there was a glitch that caused a duplicate order. Laura figured it out and communicated with me the entire time. She was pleasant and timely and I was very impressed with her commitment and service :)”

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Posted 7 years ago

“We love door dash! Great delivery from more places we like to eat from that wouldn't normally deliver.”

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Posted 7 years ago

“Able to have food delivered without getting out of the house”

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Posted 7 years ago

“I will continue to use. Great on time delivery”

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Posted 7 years ago

“The service is consistently prompt and professional.”

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Posted 7 years ago

“App was easier to use than other food delivery apps. Services most of the restaurants in my area. Will use again!”

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Posted 7 years ago

“Quick, convenient, great customer service. Can't beat the service when you're too tired to cook or leave the house!”

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Posted 7 years ago

“very fast delivery have used a lot recently never any problem”

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Posted 7 years ago

“My food arrived on-time and was hot and fresh.”

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Posted 7 years ago

“Very Pleased with this service quick easy and reasonable !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 7 years ago

“Thanks Thanks”

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Posted 7 years ago

“Food delivered faster than was indicated online. Food was hot, and not spilled in the bag as happened previously with one of your competitors. Also appreciated receiving a phone call to let me know she arrived, right before knocking on the door. I'll pick DoorDash restaurants over Caviar anytime.”

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Posted 7 years ago

“Very convenient and easy to use. The drivers always deliver faster than expected.”

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Posted 7 years ago

“Great Service”

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Posted 7 years ago

DoorDash is rated 1.3 based on 23,799 reviews