DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,085 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,085 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 7th September 2025

2306

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very convenient, got my food delivered quickly. Great service for people who are homebound”

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Posted 8 years ago

“The delivery guy was awesome. I've never had friendlier service. Not only that but when there was an issue with my order on the restaurant's end, the delivery guy hit me up and handled everything better than any delivery service I've used before. The rates are fair, and the service is excellent! DoorDash is wonderful :)”

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Posted 8 years ago

“Fast and friendly service”

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Posted 8 years ago

“Great experiences so far!”

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Posted 8 years ago

“Earlier than expected”

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Posted 8 years ago

“I am able to have food delivered from restaurants and fast food establishments that I was never able to get delivery from before. And, the delivery rates are very reasonable.”

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Posted 8 years ago

“The food arrived right on time and it was carefully transported so it hadn't made a big mess. I would order from DoorDash again.”

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Posted 8 years ago

“This whole experience was incredible!!! I had my food in just over 30 minutes! I was delighted to use Door Dash.”

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Posted 8 years ago

“Very helpful in adding items I wanted that werent listed through the app!!”

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Posted 8 years ago

“My order arrived 15 minutes early,still warm...and my drink was still cold.i will use again.”

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Posted 8 years ago

“Quick and easy”

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Posted 8 years ago

“The delivery fee is high but overall I love it and they bring the food on time”

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Posted 8 years ago

“Awesome service!!!”

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Posted 8 years ago

“I got food”

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Posted 8 years ago

“Great selection of restaurants, fair delivery fee, prompt and professional delivery.”

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Posted 8 years ago

“Convenient when you're at work. Very kind delivery guy! No issues at all. Will definitely be using again, wish that they delivered at my house”

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Posted 8 years ago

“It is very nice to be able to pick whatever i want to eat at work and have it delivered to me. You can pick whatever you want at very reasonable prices. I really like using doordash.”

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Posted 8 years ago

“Doordash made me very happy service great . Foods was hot on arrival. Great job I love doordash! P.S. Speed up the delivery!!!!!”

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Posted 8 years ago

“Quick delivery, reasonable fees.”

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Posted 8 years ago

“Michael who delivered my food was great! My order was perfect and he even separated the hot and cold items for me. I will definitely use Door Dash again and recommend to others.”

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Posted 8 years ago

DoorDash is rated 1.3 based on 24,085 reviews