DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,087 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,087 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 7th September 2025

2306

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order was delivered early and the food was at the correct temperature”

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Posted 8 years ago

“Very easy to sign up. The deliverer was here earlier than estimate and was super friendly! Will definitely use them again!”

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Posted 8 years ago

“Nothing like getting delivery from one of my favorite places, even when they don't deliver. Thanks!”

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Posted 8 years ago

“Nothing like getting delivery from one of my favorite places, even when they don't deliver. Thanks!”

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Posted 8 years ago

“Food came as advertised.”

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Posted 8 years ago

“Great idea!”

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Posted 8 years ago

“The food was delivered earlier than estimated and the driver was very friendly and courteous”

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Posted 8 years ago

“The restaurant selection was awesome. The delivery was fast. And the driver was very nice.”

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Posted 8 years ago

“DoorDash was very helpful, easy to use and delivery was early and hot. Yum.”

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Posted 8 years ago

“My orders were always on time or early, and there was never any issue with delivery. My apartment complex can be confusing, but Dashers always find it easily!”

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Posted 8 years ago

“Great service”

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Posted 8 years ago

“was early, easy and awesome!”

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Posted 8 years ago

“Easy delivery with a small add on fee. Reasonably priced.”

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Posted 8 years ago

“mother day gift delivered................”

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Posted 8 years ago

“Soooooo much better than uber eats. The order was quickly delivered, the food was still hot - the driver followed directions and did not get lost. Loved it - great job !”

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Posted 8 years ago

“Food was on time. That's really all that matters. The rest was up to the merchant to fulfill the order.”

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Posted 8 years ago

“First time using the service and it worked exactly as advertised.”

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Posted 8 years ago

“With having a toddler, Door Dash has been amazing. We get the luxury of eating the food we want without the hassle of packing our toddler up.”

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Posted 8 years ago

“This was a gift but I was told it was delivered on time and still hot. She said there was plenty of food - enough for leftovers the next day.”

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Posted 8 years ago

“Timely and courteous service!”

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Posted 8 years ago

DoorDash is rated 1.3 based on 24,087 reviews