DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,088 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,088 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 7th September 2025

2306

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy and efficient”

Helpful Report

Posted 8 years ago

“Just the fact that we got jack in the box delivery . But also it was here before the time they said it would take. Convinient.”

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Posted 8 years ago

“Delivery was faster then I expected it”

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Posted 8 years ago

“Delivery person Eric was super nice. A pleasure. He made my experience amazing.”

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Posted 8 years ago

“Great follow up, easy to maneuver through the site etc.. Speedy delivery and great communication! Loved it 👍🏼😀🌟🎉”

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Posted 8 years ago

“I recently used doordash for the first time and was very satisfied!”

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Posted 8 years ago

“The convenience”

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Posted 8 years ago

“It was so easy to use the app. We had affordable delivery from one of our favorite restaurants on a night where I had not desire to cook or get ready to go out. The service was just what we needed! Alas! We do not need to ever order another pizza!!!!”

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Posted 8 years ago

“Delivered my food on time and hot. Gave me frequent updates too.”

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Posted 8 years ago

“DoorDash has fast, efficient service. The delivery updates are great, and the driver was very friendly and courteous. We will use DoorDash again, and I highly recommend it!”

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Posted 8 years ago

“The food was hot, the order complete and it arrived early. Love the service!!”

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Posted 8 years ago

“First time I used DoorDash - Good Service. I like the tracker to let me know when my food was arriving. Maria was polite. Alittle expensive but you pay extra for convenience. Service was quicker than Grub Hub. I'll use your service again. :)”

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Posted 8 years ago

“Great service.”

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Posted 8 years ago

“Great service”

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Posted 8 years ago

“I was hungry couldnt leave where i was and lucky door dash brought me my food i was craving! On time too!”

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Posted 8 years ago

“They delivered a wonderfully tasty meal to my door!”

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Posted 8 years ago

“Great service! Have a lot more options where to eat!”

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Posted 8 years ago

“Very easy to use online. Order tracking app was top notch and kept us informed all the way. No guessing. Chris arrived right on time (a little early in fact) and was energetic and polite. Will definitely use DoorDash again!”

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Posted 8 years ago

“Delivery was on time,friendly driver,food was great so far great experience.”

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Posted 8 years ago

“Quick and easy!”

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Posted 8 years ago

DoorDash is rated 1.3 based on 24,088 reviews