DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,090 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,090 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 7th September 2025

2306

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No mistakes were made w my order :)”

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(Phoenix) - Posted 8 years ago

“Super fast!”

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(Minneapolis) - Posted 8 years ago

“The minute I realized I could get Halal Guys food delivered to my job, I was sold. They were very accurate when it came to the time I would take for the food to come. Definitely going to be using this on a regular basis.”

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Posted 8 years ago

“Was quick, polite, neatly groomed, order was correct and car was clean.”

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Posted 8 years ago

“They delivered food to my parents from their favorite restaurant and it was right on time”

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Posted 8 years ago

“Easy to order within app. Delivery faster than estimated time. Love the convenience!”

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Posted 8 years ago

“It was very fast, and driver was very courteous. Web site was easy to navigate.”

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Posted 8 years ago

“quick delivery. service was optimum”

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Posted 8 years ago

“Quick and easy delivery (even to a hotel room!)”

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Posted 8 years ago

“The food what delivered in less time then predicted, we got exactly what we ordered and the dasher was really friendly. Extremely happy with my experience.”

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Posted 8 years ago

“It was very good”

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Posted 8 years ago

“Delivery driver was extremely nice and food was delivered on time.”

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Posted 8 years ago

“Extremely easy to use. Manged to create an account and make my first order in no time. Order was delivered within reasonable time and food was in great condition. No messes, spills or any other inconvenience. Looking forward to my next order.”

DoorDash 5 star review on 13th April 2017

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Posted 8 years ago

“Right on time, food was hot and the delivery guy was so nice. I wish I had cash on me to tip him a second time. Great service is important to me.”

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Posted 8 years ago

“Ease of use.”

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Posted 8 years ago

“Very good!”

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Posted 8 years ago

“Quickest delivery I've had in comparison to other apps.”

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Posted 8 years ago

“There is way more choices than any other delivery service and the delivery fees are much more fitting!”

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Posted 8 years ago

“Anytime food can be delivered it makes me happy. :)”

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Posted 8 years ago

“Super fast service and they made sure we had all the sauces they made. Food was a little soggy but that was just from the ride over. Would definitely order through them again.”

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Posted 8 years ago

DoorDash is rated 1.3 based on 24,090 reviews