DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,091 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,091 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 7th September 2025

2306

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful experience. Our driver communicated to us when she was on her way, and delivery was much faster than expected. Also our delivery driver was extremely pleasant, and that is a major plus.”

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Posted 8 years ago

“Came earlier than expected ! Thank you.”

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Posted 8 years ago

“Jack in the Box! Great Food! Fast delivery, fantastic Deal!”

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Posted 8 years ago

“This app was easy to use with a number of great restaurants and delivery was quick! #GameChanger”

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Posted 8 years ago

“Gave me delievery options from restaurants I'd never thought would.”

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Posted 8 years ago

“Timely, friendly, delicious.”

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Posted 8 years ago

“Super fast and convenient for a person that cannot leave the office for lunch. The person that brought my food was nice, too. I am glad I tipped at 25%...definitely worth it.”

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Posted 8 years ago

“Good service all my orders were correct dasher was very friendly!”

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Posted 8 years ago

“We just got in town and didn't want to leave, but wanted a decent dinner. It was quicker than the estimate which was nice. Very happy.”

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Posted 8 years ago

“expanded my choices timely”

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Posted 8 years ago

“Love door dash! Great service. Very fast and affordable. Food always arrives hot. I will continue to use door dash for all my food deliveries.”

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Posted 8 years ago

“Easy to order, great website design. I liked that I was called when the restaurant was out of something.”

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Posted 8 years ago

“Sometimes at work I don't have the extra to go pick up food, this makes things so much easier on me and I don't have to worry about time! Thank you so much”

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Posted 8 years ago

“I don't know”

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Posted 8 years ago

“food was 30 minutes earlier than estimated!”

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Posted 8 years ago

“Our food arrived in the time specified and the fish tacos were still crisp and tasty. I would certainly use door dash again at my office!!!!”

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Posted 8 years ago

“Love the selection of restaurants! Perfect lunch delivered early!!”

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Posted 8 years ago

“Florence was really fast and food was still hot”

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Posted 8 years ago

“fast friendly service”

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Posted 8 years ago

“Food arrived still steaming! So convenient, courteous and super fast dasher. Thanks!”

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Posted 8 years ago

DoorDash is rated 1.3 based on 24,091 reviews