DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,091 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,091 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 7th September 2025

2306

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super easy app to navigate on. The driver showed up before expected. This whole process was so easy. Thank you for making this possible.”

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Posted 8 years ago

“Great Service!”

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Posted 8 years ago

“I am so glad I found this service. For someone who can't get out to the various restaurants this is a "life saver" I have missed visiting all my favorite places. Now with just a few clicks I can have a nice meal delivered. Now for the "cons", the fees are a bit much. A fee to the company, a fee for delivery and another fee as a tip. I've never believed in tipping, wanna tip get a better job, I will do it to stay on the good side of people. I would give DoorDash 4.5 out of 5 stars.”

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Posted 8 years ago

“Ur service was great and fast. Just wish the food was as good”

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Posted 8 years ago

“The customer service was great”

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Posted 8 years ago

“The app was easy to use and person who picked up our order was VERY quick. will be using again!”

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Posted 8 years ago

“Speedy and very generous. Easy to order”

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Posted 8 years ago

“Showed up on time - food was what I ordered - pleasant personality of the delivery person”

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Posted 8 years ago

“Food arrived on time and still hot”

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Posted 8 years ago

“So damn happy I used it again and again after that. Now if I could just get some more of those coupons I'd be in love with it.”

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Posted 8 years ago

“They helped me out when I moved to Chula Vista and couldn't go out because of my baby being sick! Thank you!”

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Posted 8 years ago

“Dependable...would recommend to others :)”

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Posted 8 years ago

“It was my 1st time using your service and you have a customer for life!!”

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Posted 8 years ago

“Quick & efficient - Dasher professional”

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Posted 8 years ago

“prompt and accurate service”

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Posted 8 years ago

“Excellent concept”

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Posted 8 years ago

“The order was right and came really fast”

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Posted 8 years ago

“Food was delivered hot and before the estimated delivery time.”

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Posted 8 years ago

“Delivery was on time, professional driver will use service again!!”

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Posted 8 years ago

“Offered more choices”

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Posted 8 years ago

DoorDash is rated 1.3 based on 24,091 reviews