DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,091 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,091 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 7th September 2025

2306

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Clean easy to use app, easy payment, quick and effective delivery. Highly recommend. No longer have pizza or Chinese as the only delivery options.”

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Posted 8 years ago

“excellent customer service, timing and options. 100% favorite”

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Posted 8 years ago

“I ordered Superdawg, it was delivered by DoorDash faster than they said it would be here. The lady who delivered it was great, the food was like ordering it to eat at SuperDawg. Would use DoorDash, or recommend them to anyone.”

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Posted 8 years ago

“Carlos Baechli was very conscientious and helpful. I was ordering a delivery for another time zone and wanted the food delivered at noon CST. He checked on my order to make sure the order conveyed that way. I am on MT, so he made sure he changed the order for the Central Standard Time delivery at noon. He went above and beyond to make my order correct. He was also very polite and sent a follow-up email.”

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Posted 8 years ago

“Good food”

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Posted 8 years ago

“Delivery was on time (actually ahead of expected time) and food was hot. Great service that we'll use again.”

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Posted 8 years ago

“Excellent fast service”

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Posted 8 years ago

“Service was good, food arrived on time and although we ordered numerous items, everything was accounted. Thank you!”

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Posted 8 years ago

“Smooth experience.”

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Posted 8 years ago

“Doordash service was great. El torito just didn't give me a complete meal. My enchiladas were missing the guacamole, corn cake they usually come with 🙁”

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Posted 8 years ago

“Fast delivery”

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Posted 8 years ago

“It was quick and easy. The driver was very nice. I also appreciated knowing the status of my order at all times.”

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Posted 8 years ago

“Quick efficient delivery!!!”

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Posted 8 years ago

“Had a migraine all day and couldn't leave the house to get dinner. So i planned on finding the closest restaurant that delivered but Google Maps suggested that this Thai place uses DoorDash and gave it a shot. SO HAPPY I DID! Got my order in less than an hour with the most courteous delivery guy, felt so much better after eating and slept so well that night. Thank you for saving my evening!”

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Posted 8 years ago

“Great, perfect!”

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Posted 8 years ago

“Excellent, on time, professional delivery of food for a corporate meeting. Easy to use APP!”

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Posted 8 years ago

“Great service. We were staying at children's hospital and needed some good food, this offered us the opportunity, fast and easy! Thank you Nia”

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Posted 8 years ago

“Quick, easy, and courteous. I was very impressed.”

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Posted 8 years ago

“we have a full house and share a car one car. Its great on the busy days to have healthy choice meals delivered”

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Posted 8 years ago

“Offers a variety of restaurants that aren't available on other food delivery apps, with friendly, fast, and professional service! I defiantly would recommend!”

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Posted 8 years ago

DoorDash is rated 1.3 based on 24,091 reviews