DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,091 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,091 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 7th September 2025

2306

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I switched to you guys when Postmates and GrubHub were taking over two hours to deliver... My delivery with you has come on time every time I've ordered! Keep it up!”

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Posted 8 years ago

“This was my first time using DoorDash and I will use them again. The ordering process was seamless and they were on time.”

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Posted 8 years ago

“We are elderly and do not have transportation, DoorDash gives us much more selections to choose from. We will definitely use DoorDash regularly.”

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Posted 8 years ago

“You came even earlier than you said you would! Hooray!”

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Posted 8 years ago

“The delivery person was very quick and right on time; however, I didn't receive a paper receipt from the restaurant, and this is a requirement for my company. Therefore, I had to return to the restaurant the following day to request a receipt, but it showed a balance of circa $23 where DoorDash showed a balance on the online receipt of circa $35.”

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Posted 8 years ago

“I was so pleased with DoorDash. I can't always get out for lunch and this services will bring an order from almost any restaurant in my area. There are several eateries on the list to choose from. My order arrived exactly when they said it would and the driver was extremely pleasant. I will definitely be using this service again.”

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Posted 8 years ago

“Doordash gets a high Mark from me. If there is a problem my experience is, they correct it quickly and fairly.”

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Posted 8 years ago

“The variety in the offer and the quickness of the delivery”

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Posted 8 years ago

“selections”

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Posted 8 years ago

“The dashers are awesome and super quick!”

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Posted 8 years ago

“Professional and efficient.”

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Posted 8 years ago

“Variety of options. Customer service response time.”

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Posted 8 years ago

“I love this service - you guys come when you say you're going to, food is always hot and the delivery people are always so friendly. I like having it all pre-setup so all I have to do is take my food! Love it!”

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Posted 8 years ago

“Convenient.”

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Posted 8 years ago

“Selection of restaurants and customer service”

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Posted 8 years ago

“Great restaurant choices and accurate tracking, with a reasonable fee.”

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Posted 8 years ago

“We received our food in in 1/2 the promised time! Great service.”

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Posted 8 years ago

“Morgan D. was our DoorDash delivery guy and he was great!”

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Posted 8 years ago

“I have used DoorDash numerous times now and it quite possibly is the very best service in the history of the world! My food has always been delivered early; food is always hot (I am smart enough to order from nearby restaurants if I would like hot food); my portions tonight, in fact, seem to be even larger than had I gone to the restaurant, and they even threw in an extra appetizer! I LOVE the amount of choices in restaurants, the drivers have always been super upbeat (granted I tip appropriately, I'm neither a miser nor a extravagant), and the website is super easy to use. Maybe its living in Austin, but, this service is rockin'. Thanks DoorDash!!!”

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Posted 8 years ago

“We've used the service twice now. Both times the food came much sooner than the time indicated when the order was placed (this was a great thing!), both times the order was correct, and both times the process made our evening easier - that's the point, isn't it? The service charge is minimal compared to the benefit of removing "getting dinner" from my nightly task list. Although having Pizza delivered is always available, it's great to have so many other options.”

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Posted 8 years ago

DoorDash is rated 1.3 based on 24,091 reviews