DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,091 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,091 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 7th September 2025

2306

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Many restaurant choices, the tracking system, the delivery people.”

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Posted 8 years ago

“Fast and accurate, if there is a problem they respond quickly and t solve the issue. Wish they'd delay the are you happy followup a hour, always comes whike we're eating,”

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Posted 8 years ago

“Door Dash has made my chaotic life a little more seamless. Thank you for your efficiency and professionalism. 5 Stars”

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Posted 8 years ago

“Most of the DoorDasher are very good. Unfortunately, I came upon some bad ones too. Overall, I have been happy with the service. The service charge is a little expensive.”

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Posted 8 years ago

“Very convenient. Thanks”

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Posted 8 years ago

“The service is great! It's super fast and the delivery fee isn't that much, i love it when I'm hungover and I can't get out of bed to get something yummy lol”

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Posted 8 years ago

“Awesome service !!!”

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Posted 8 years ago

“It brings me food when im hungry”

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Posted 8 years ago

“This is the second time I've used Doordash -- both times their drivers have been ahead of schedule, very professional and friendly. Orders are easily placed on line and I appreciate that Paypal is accepted. I also appreciate the wide selection of restaurants, because in my local area, there really aren't many to choose from, so since Doordash has a more extensive service area, selections aren't limited to the "same old stuff". Doordash can count on my business in the future!”

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Posted 8 years ago

“Wide variety of choices, always on time, great convenience when you don't feel like cooking or going out.”

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Posted 8 years ago

“Door dash is the best delivery system in town. The options are endless, their timing is impeccable and their drivers are highly professional. All together I've had a great experience with them and their costumer satisfaction team works very hard to keep that going. 10/10 would recommend :)”

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Posted 8 years ago

“Door Dash does a great job of delivering food...however between the delivery fee, the service fee and the driver tip, Door Dash is becoming to expensive to use. Those fees combine are often more than what the food costs which makes it difficult to continue to use DoorDash”

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Posted 8 years ago

“I ordered for the first time tonight. The order was perfect, 10 minutes early and the dasher was friendly. I will absolutely order again!!”

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Posted 8 years ago

“They bring me food when I'm hungry and the service is generally excellent.”

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Posted 8 years ago

“to get food w/o needing to go out.”

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Posted 8 years ago

“The drivers are great. Wish I had a way to review or comment to the restaurants.”

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Posted 8 years ago

“I love that the people who work for Door Dash will text me when there on there way or if there is an issue with my order. I recently had a issue with a restaurant and that the food was burnt and cold, but it did not have anything to do with DoorDash Dash services. I just won't order from that specific restaurant agin.Door Dash is really Awesome, so far the employees that I have I interacted with are the up most professionalsuccessful. So I give a thumbs up and a 10 to Door Dash.”

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Posted 8 years ago

“Fair pricing, good service, and proper time estimates.”

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Posted 8 years ago

“The drivers are all very nice. If there have been any problems they were solved right away.”

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Posted 8 years ago

“DoorDash is always amazing! I refer everyone I know!!”

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Posted 8 years ago

DoorDash is rated 1.3 based on 24,091 reviews