DoorDash Reviews

Name: DoorDash
Rating: 1.33

1.3 Rating 23,589 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 23,589 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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Sharon White

Felipe Sarmiento

DoorDash 1 star review on 29th April 2025

Jasima Reynolds

DoorDash 1 star review on 27th April 2025

Oleksandra Nechyporuk

April Carson

2274

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The fact that dashers are not employees means there is no incentive to do a good job. Orders picked up don't arrive on-time, when they say they are lost for 1/2 an hour your forced to eat cold food or start over. Can't get anyone on the phone. No customer service. I've been on hold two different times this morning my order on-line shows the order was delivered but I never received it. On hold with Door Dash first time for 15 minutes hung up and called back thinking perhaps there was something wrong with my connection and as I sit here writing this I've been on hold for 10 minutes and still nothing. Tried their chat on-line and was never connected to a person. TERRIBLE! AND try to go onto YELP to write a review and Door Dash isn't even on their how is that possible?”

Helpful Report

Posted 4 years ago

“Doordash continues to get later and later with delivering. And the customer support people Do Not want to be bothered.”

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Posted 4 years ago

“Doordashers had a hard time finding my address, this only happened with Doordash. This was an inconvenience ,understanding that GPS is widely available. Not sure if they just didn't bother to look at it, unfortunately I canceled my account due to this persistent issue .”

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Posted 4 years ago

“When it's good it's average but when it's bad it's terrible. Food choices are not great but if you need something ordinary like teriyaki or chinese there's choices. Deliveries are never super fast but more often than not your food is still warm. Should you have a problem with your order though it goes downhill quickly. Once the driver left the food on my front step without notifying me. I live near the sound where seagulls are plenty so by the time I discovered my food had been delivered the seagulls had a field day with it. Recently I waited close to 2 hours and with my order still marked as waiting for the driver to pick it up I cancelled it. In neither case was there an offer for a refund or a discount on the next order, you just go without. There's too many choices for food delivery to deal with this subpar service.”

Helpful Report

Posted 4 years ago

“The service was good and delivery people were nice. But the company kills all that. First, theu charge you $10 for dashpass but you never asked for it. I didn't order often enough to make the monthly charge wprth it. I tried to find their phone number or email at all for mon actually spent hours to find them. No I'm not internet dumb either. There was not even a link with an option to cancel the charge until they did an update last month. I finally was able to cancel and they still charged my account. Let alone they kept charging me every month before I got paid. They bounced my account every time. The support number was finally able to be found today. When I finally get to talk to someone, this last charge was reversed. Not any of the others or all the late fees they caused. For anyone who is living check to check, specially now, I feel a bit of taken advantage of with this mess. We have enough people who are cashing in scamming others these days. It shouldn't be from a service we have to use at times. I am sorry for taking out my anger and frustration on the gentleman that was on the other end of the phone.”

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Posted 4 years ago

“I think it's more on the restaurant than door dash. But my $11 00 potatoe skin's NO BACON from Rams Horn.”

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Posted 4 years ago

“I placed first order today order had specific instruction ring doorbell hand order to occupant. By the time my ring doorbell brought up image, driver was getting into his car. I watched him drive off”

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Posted 4 years ago

“Missing items from my order and door dash says they can’t help? Hmmm, where I work, we always make customer impacting issues right.”

DoorDash 2 star review on 14th October 2020

Helpful Report

Posted 4 years ago

“Pls.Customer give tip to the driver.new driver or veteran they deserve tip especially Customers ordered from walmart.60 items some are heavy items.for $6. 6ml-10miles.rainy late night no tip .. ..”

Helpful Report

Posted 4 years ago

“My food was picked up at 8:08 pm but wasn’t delivered until 8:43pm and I am only one mile from the restaurant. Driver told me DoorDash sent him four orders to pick simultaneously, mine being first, and the next restaurant made him wait 25 minutes for the food. So my $50 meal was lukewarm and DoorDash wouldn’t credit me anything towards it because they gave me a partial refund on a previous order that was left at the wrong address. I’m done with them.”

Helpful Report

Posted 4 years ago

“Looked for delivery when Uber eats had “courier not around” on Uber eats app. Found my fav sushi place. Order was 45 min latw and all door dash said was “sorrry lol it’s pretty busy”. No updates eta on delivery. When arrived, 1/4 of the delivery wrong food. So late food, wrong order. Not impressed ☹️”

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Posted 4 years ago

“Took 25 min after they picked up our food to deliver 3 miles away. Called Dasher and they never answered”

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Posted 4 years ago

“I did not get my full order and after being on hold for nearly 10 minutes I gave up. I will never use this service again. EVER. Their loss; I order often and tip well.”

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Posted 4 years ago

“Service is great and on time. But confused as to why I get a text to make sure I have a mask on when I meet my dasher, but they don’t.”

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Posted 4 years ago

“Being realistic about this service: They try to be decent, but some drivers are good and reliable and others are completely trash, incompetent son-of-b*** that should NOT be working AT ALL in ANY place. I blame the DOORDASH for not having an ethical policy, that the ALL drivers should STRICTLY follow, with heavy penalty for not doing so...”

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Posted 4 years ago

“Some of your restaurants that you pick of from. Straight up on point. Some like KFC that you just partnered up with. Well there website is a fail. Will see if I use this service instead if Uber Eats again.”

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Posted 4 years ago

“Whenever I have ordered from doordash, their employees never ring the doorbell or notify you when your food has arrived. This has happened 5 times now and customer support told me they would "work on the issue". It is still an issue that needs to be fixed. Fix it doordash or I will terminate your services.”

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Posted 4 years ago

“Door dash kept saying every order was not available. I asked a neighbor and they said use grubhub. Magically, the order I was trying to place through door dash (for an hour) went through on grub hub for the same initial restaurant (in about 5 minutes). See ya door dash!”

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Posted 4 years ago

“How did a $9 order end up totaling over $18?? $3 tip -ok. That makes it $12. Will never use Door Dash again. I'll walk to pick up. The place I ordered from is only 4 blocks from my house!! Geeze. In these horrible times, we're all scraping. Dashers are excellent, but fees aren't worth it.”

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Posted 4 years ago

“I like service being home bound yet frustrated. This issue I have is drivers don't read instructions. For many English is not their first language. So, door dash needs to offer apps that can be translated in their language. Better training is needed . Many deliver without wearing a mask. Not cool during a pandemic.”

Helpful Report

Posted 4 years ago

DoorDash is rated 1.3 based on 23,589 reviews