DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,063 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,063 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 31st August 2025

2303

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Normally I don't have a horrible experience with these delivery companies, but the last 3 times I've ordered from them I have had a bad experience. Twice now they brought me the incorrect order, which should have been checked before they left the facility. This last time, the restaurant noted the wait time was 25-30 min, the dasher left the restaurant 10 minutes after placing my order, and it took a total of 1 hr 15 min from the time I ordered until the time I got my food. The worst part was the dasher who delivered it must have been a smoker because the bag, container of food, and the food itself smelled horrible of smoke and the food even tasted like it! I will not be using doordash again.”

Helpful Report

Posted 5 years ago

“They service sucks... it’s always something wrong with the orders. Or the order never arrives. Time after time they mess stuff up. This is the third time that I have had to make a complaint. At this point imma just stick to uber eats”

Helpful Report

Posted 5 years ago

“DoorDash has been horrible lately to be honest. And I was an new user as well. First DoorDash moves to take your Money and notify after the fact, that a vendor reveals that it doesn’t do DoorDash itself. Other situations happen in which the dashers get the wrong address and they make it a burden to get the redelivery process going to. Only to spread false info towards the functioning hours of the restaurant. (How is bk closed when it’s 5:30p in the afternoon). Not enough transparency with the way DoorDash does things”

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Posted 5 years ago

“I have been dealing with Door Dash and their issues for almost 2 years now. Their customer service is scripted and there are passive aggressive alerts put onto accounts when the service rep feels insulted. I’m done with not being understood and treated like they are doing me a favor when an order has missing items time after time. A real conversation that is not scripted and active listening would help, but it doesn’t happen. I use Uber Eats as well and I can tell you I don’t have nearly as many problems with them as I do with Door Dash. It may be my area, but it has not been good!”

Helpful Report

Posted 5 years ago

“On the app it said our food came with fries. I called customer service they got my info and put me on hold for 20 min. We spent $50 for 2 burgers 1 philly sandwich and 1 lg shake and a med shake. Really not happy”

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Posted 5 years ago

“I use doordash almost every single day. Its a great service to have especially when you can't leave to go get breakfast or lunch. But its very expensive, and they just jacked the rates up again on delivery fees and service fees. So I guess its back to me not eating during the day or start cooking my lunch. Not worth 20.00 for 1 meal from McDonald's”

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Posted 5 years ago

“Sometimes it works just fine ...but like 6 times now the driver just...never goes and picks it up..they won't reply even though it gives you the option to text them directly..and they won't refund your money.”

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Posted 5 years ago

“Always later than estimated time. we are receiving cold food. after we payed for the dash pass the tips have skyrocketed. this is getting outrageous!”

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Posted 5 years ago

“I had a restaurant that had to remake my order after I paid for it because Doordash sent two drivers to pick up my order. The system showed one person but a completely different person picked my order up. Then they told me that they would give me a credit, never did. Another incident, I was delivered the wrong food item and they told me that they were going to give me a credit for the item I never received. They never did. They just make promises to keep you using them.”

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Posted 5 years ago

“Less than $10 per hour with car!”

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Posted 5 years ago

“I ordered food from Mt. Fuji they had apparently ran completely out of crab so they called to inform me they couldn’t make the order. I told them I just wanted to cancel. So I had to contact door dash they said well could they make you something else and I said no I didn’t want the order because it wasn’t what I wanted. The transaction hadn’t been processed yet and they claimed I wouldn’t be charged only to check my account 30 minutes later and the $50 was pulled anyways and when I called to dispute it the woman had a attitude that I was asking to be refunded. I’m so annoyed!”

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Posted 5 years ago

“Food was delivered earlier than requested and was cold. Never again.”

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Posted 5 years ago

“How can a delivery service not take orders outside of 24hrs? Makes no sense.”

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Posted 5 years ago

“DoorDash for us has been hit or miss, and we use the service a lot these days as I am immuno-compromised and pretty much stuck at home. Many of the drivers are pretty good, polite, and really try to do a good job...but far too often food is dropped off at our neighbors house instead of ours...despite clear and visible house numbers. Out of say, 10 orders, three will be wrong and generally missing more than one item and another will not make it to my door at all. The worst thing is that despite noting in my profile in the appropriate area that we should be text notified or at the very least get a knock on the door when they drop the food off...this doesn't always happen...we waited nearly two hours for dinner one night only to find out that the food had been sitting on our neighbors porch for over an hour...we got zero notification they had even dropped it off. Getting a refund or credit is an enormous pain. Forget customer service, I have never managed to get anyone via their live chat and pretty much give up after a TWO HOUR wait. I usually have to resort to one of their other contact methods...when they do respond, a day or so later via email, they apologize and/or credit my account...but that doesn't really help that we had to order dinner elsewhere on top of a long wait. I gave them two stars because when the service does actually work..it works great...it just doesn't happen often enough unfortunately.”

Helpful Report

Posted 5 years ago

“Order took 1 hour longer than estimated delivery time. Food was missing an order. I did get a credit back but the whole process seems too confusing. Even the restaurant owner said so.”

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Posted 5 years ago

“I ordered food, dasher picked it up, then my delivery time doubled. I watched the driver pick my food up, drive to another restaurant and pick up somebody else’s food, then drive in the opposite direction of me. Then I watched the driver go further up a road that is half an hour away from me. I messaged the driver saying “I don’t live on ____. You’re further away than when you started” the driver replied with “had another order” I replied saying why not choose orders next to each other? My foods going to be cold. Then the driver replied “I don’t choose door dash does take it up with them”. So I called customer service asking how it’s aloud for drivers to pick up orders and then drive away in the opposite direction and their response was a very bland customer service type response. She said that during busy hours door dash makes their drivers pick up “stacked” orders but they’re “supposed to” drop off the first order. I live in a somewhat rural area, that might work in a city environment because everything is relatively close to each other but that doesn’t work where I live. The dasher picked my food up and I got my food 45 minutes later. I’ve ordered from door dash before and didn’t have this problem but recently the area I live has had this issue with all the orders. Not impressed, can’t wait to get Uber eats. (Also, side note. The customer service rep was very difficult to understand and I don’t think she really knew what I was saying and that’s why I kept the same generic answer “I’m sorry to hear that”.”

Helpful Report

Posted 5 years ago

“The UI is off. After you pay for your order you assume you’re done, but that does not complete the process. I‘ve had multiple occasions with DoorDash where I am awaiting an order only to go back and check and it’s still in the initial processing stage. It has to keep cycling through passed the point where you’ve paid for your order. DoorDash is the only merchant that this happens with. Now I have to wait an additional hour bc my order hasn’t started. It’s very annoying and seems like an easy fix. Once you pay, it should be complete...this is the case with any other purchase. I will likely delete the app so that I don’t have this experience.”

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Posted 5 years ago

“Do not blame your doordashers our job is to deliver the food to your door which i had done until doordash decided to deactivate my account for some stupid reason. The job of the dasher is to deliver the food to your door nothing eltse the app tells you if your dasher is at your house or not pay attention to the app. The dasher uses the address provide so if you give wrong address you dont get food.”

Helpful Report

Posted 5 years ago

“They put things on sale say enter it in the cart on the way out and there's no place to enter the sale information. I had a restaurant only pick 2/3 of our order they said you had to go through door - we did they never resolved it! I am going back to uber.com or grub hub.”

Helpful Report

Posted 5 years ago

“They charged my card without my approval for the DashPass. Then told me I cannot get a refund but I will have 1month to utilize the DashPass. Two days later I ordered Wendy’s and I had to pay a $3 delivery fee which is not the free delivery that DashPass promised.”

Helpful Report

Posted 5 years ago

DoorDash is rated 1.3 based on 24,063 reviews