DoorDash Reviews

Name: DoorDash
Rating: 1.33

1.3 Rating 23,590 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 23,590 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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Sharon White

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order took 1 hour longer than estimated delivery time. Food was missing an order. I did get a credit back but the whole process seems too confusing. Even the restaurant owner said so.”

Helpful Report

Posted 4 years ago

“I ordered food, dasher picked it up, then my delivery time doubled. I watched the driver pick my food up, drive to another restaurant and pick up somebody else’s food, then drive in the opposite direction of me. Then I watched the driver go further up a road that is half an hour away from me. I messaged the driver saying “I don’t live on ____. You’re further away than when you started” the driver replied with “had another order” I replied saying why not choose orders next to each other? My foods going to be cold. Then the driver replied “I don’t choose door dash does take it up with them”. So I called customer service asking how it’s aloud for drivers to pick up orders and then drive away in the opposite direction and their response was a very bland customer service type response. She said that during busy hours door dash makes their drivers pick up “stacked” orders but they’re “supposed to” drop off the first order. I live in a somewhat rural area, that might work in a city environment because everything is relatively close to each other but that doesn’t work where I live. The dasher picked my food up and I got my food 45 minutes later. I’ve ordered from door dash before and didn’t have this problem but recently the area I live has had this issue with all the orders. Not impressed, can’t wait to get Uber eats. (Also, side note. The customer service rep was very difficult to understand and I don’t think she really knew what I was saying and that’s why I kept the same generic answer “I’m sorry to hear that”.”

Helpful Report

Posted 4 years ago

“The UI is off. After you pay for your order you assume you’re done, but that does not complete the process. I‘ve had multiple occasions with DoorDash where I am awaiting an order only to go back and check and it’s still in the initial processing stage. It has to keep cycling through passed the point where you’ve paid for your order. DoorDash is the only merchant that this happens with. Now I have to wait an additional hour bc my order hasn’t started. It’s very annoying and seems like an easy fix. Once you pay, it should be complete...this is the case with any other purchase. I will likely delete the app so that I don’t have this experience.”

Helpful Report

Posted 4 years ago

“Do not blame your doordashers our job is to deliver the food to your door which i had done until doordash decided to deactivate my account for some stupid reason. The job of the dasher is to deliver the food to your door nothing eltse the app tells you if your dasher is at your house or not pay attention to the app. The dasher uses the address provide so if you give wrong address you dont get food.”

Helpful Report

Posted 4 years ago

“They put things on sale say enter it in the cart on the way out and there's no place to enter the sale information. I had a restaurant only pick 2/3 of our order they said you had to go through door - we did they never resolved it! I am going back to uber.com or grub hub.”

Helpful Report

Posted 4 years ago

“They charged my card without my approval for the DashPass. Then told me I cannot get a refund but I will have 1month to utilize the DashPass. Two days later I ordered Wendy’s and I had to pay a $3 delivery fee which is not the free delivery that DashPass promised.”

Helpful Report

Posted 4 years ago

“I placed in order at 2:32 to have it delivered at 4 p.m. that was when my break was at. My order showed up at 3 o'clock. It sat for an hour so I had to place a second order. Each order was $31.64. They only gave me a 5 dollar credit for a future dordash order. I know I put 4 pm in the time but it didn't register...So I spent 63.00 dollars on 2 orders of burgers and fries tonight one I ate one got thrown away .......and 5 dollar credit compensation........ Disappointing. Never again”

Helpful Report

Posted 4 years ago

“Door Dash do not have the full Menu of the restaurant its in business with they definitely need to upgrade!”

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Posted 4 years ago

“Can't even count how many times I didn't get my drink. It really sucks when your on your lunch at work and no time to pick up your own food and then you paid for a drink you don't have. Then the driving blames the restaurant, the restaurant blames the driver... 😠”

Helpful Report

Posted 4 years ago

“My account was hacked (fortunately, I caught it before the purchase could be completed). This same thing has also happened to others I know and they weren't so lucky. The app lacks a couple very important features (namely, the ability to remove all payment info and the ability to freeze/delete your account).”

Helpful Report

Posted 4 years ago

“I have used door dash for about 2 months, no issues until the past 2 weeks. My review is based on the things that happened both times. One issue I had was, I ordered food for my Mother last weekend, I got an e-mail saying restaurant verified order. I got notification driver had arrived at restaurant and was waiting on order, about 2 mins later I get a call. It was my dasher who could not speak English well. I had to ask Him to repeat himself 4 times and I finally understood “they not get your order” I told Him I got an e-mail saying they did. “Call them call them” He said and hung up. I called restaurant no answer from a human it went to a computer or fax machine. He called back while I was trying to see if I was dialing the right number and rudely said, “Cancel order! Cancel order!” “I will leave restaurant!”, “I tell them you cancel order” I said, no I want the order. Mind you He had not been waiting long at all. He hung up. His number was from out of state. I chatted with Door Dash customer support and wanted to know what was going on. I was only told the restaurant could not fulfill the order and I would get a refund. Which I did get. I found out I was dialing the right number for restaurant I wonder if they were even open. Driver never mentioned restaurant could not fulfill order. This past weekend I ordered lunch for Mom and myself. Dasher brings order leaves it at door like requested and leaves. No issues with dasher, the order was messed up I got someone else’s orders our drinks was right. I contacted Door Dash support via chat, and told them what happened. I was offered a refund for the food only. Which was fine because the dasher did His part and delivered food. What happened next is strange, I got a call, after closing off chat. it was a man who could not speak English well, asking me if I got my refund e-mail. I am thinking it was door dash support. I checked my mail on my tablet and said yes. He went to talking real fast which made it harder to understand Him. I made out “You refund me!” I asked Him to repeat himself and I could not understand Him. I finally said, all that was wrong was I got the wrong order. He told me to have a good day and hung up. I looked at the number, and it was a local call. I thought it was strange because I did not get a call the last time I had an issue/refund. I replied to the e-mail I got and asked if they called or was it the dasher. Never heard anything. Seemed shady to me. I deleted my account and will use Grubhub.”

Helpful Report

Posted 4 years ago

“Tried DoorDash several times now. It is very inconsistent. More than half the time, the driver assigned will drop the order and it will sit in an "in progress" status until you contact support and they manually reassign the order. Just a bad system.”

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Posted 4 years ago

“2 out of 5 of my orders were cancelled after more than 30 min. Today my friends ordered delivery and the driver could not find the address, which is really hard to miss.”

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Posted 4 years ago

“I ordered my entire order without dairy because I’m allergic to dairy and my order came in covered with cheese. DoorDash said they would escalate the situation to a manager and never did. I was refunded $12 of the $30 order that was not edible. All other orders have been fine and timely but their customer service created an extremely negative experience for me.”

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Posted 4 years ago

“Food always shows up late and cold, but they at least get the order right usually.”

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Posted 4 years ago

“First, they got the entire order wrong. I had ordered 2 platters. What I received was 1 sandwich (family of 4 here). Second, I had wanted a refund issued to my credit card but they instead provided me DoorDash credits to use for next time. Chatted with customer service who told me that they cannot issue a refund to the credit card because the transaction is over 3 days ago. Really? Great service and I wont be using this again.”

Helpful Report

Posted 4 years ago

“Always late and NEVER check to make sure the sauces are correct!!!”

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Posted 4 years ago

“Delivery and food was fine but... 1. they charge you a service fee which I get...they need to make money somehow (Almost 10%) 2. If you look at the menu, items on their website are $2-3 more than the restaurant menu. So they also take that on top of service fee. Plus you have to tip driver so I think it’s close to a 35% extra when you order through them. 3. They misspelled a restaurant called Real Thai on their website. I almost didn’t know it was Thai food because they spelled it Real Tai. All in all, it just a bit more probably than going into the restaurant if you were Tip the waiter/waitress but you are at home (unless it’s a fast food place then you’re definitely paying the price)”

Helpful Report

Posted 4 years ago

“The whole process last night was horrendous. I'm sympathetic to a point given the pandemic but I'm disabled and have learning difficulties that affect things related to ordering, buying and receiving items I need or want. They spent 3 hours talking and not resolving. Plus the online chat help was awful for me. I still have not gotten my money back. I wouldn't depend on this service during a national crisis.”

Helpful Report

Posted 4 years ago

“It's poor service 2 out of 3 orders seem to get messed up. Why?????”

Helpful Report

Posted 4 years ago

DoorDash is rated 1.3 based on 23,590 reviews