DoorDash Reviews

Name: DoorDash
Rating: 1.33

1.3 Rating 23,590 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 23,590 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

faisal@doordash.com

Write Your review

Tell us how DoorDash made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Hailey Kizer

Sharon White

Felipe Sarmiento

2277

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a driver I had to go back to a merchant and correct the mistake on the order that was entirely wrong waiting for almost 2 hours at Walmart for them to fix the problem losing money and Doordash was worried about completion rates and not compensating for my lost time when I could be earning money, the problem wasn't my fault. They need to compensate drivers for lost time when we spend hours fixing a problem that wasn't our fault”

Helpful Report

Posted 4 years ago

“My office ordered some food from a restaurant and we used doordash.com. We were so displeased with the delivery driver KimberlyL. She decided that it was a good idea to leave our food outside our door . She did not call us let alone actually DELIVER THE FOOD. If it were not for someone in the parking lot calling us to let us know we never would have known our food was OUTSIDE the door on the GROUND. I hope that this is not customary service for door dash. It doesn't leave a good impression for first time users.”

Helpful Report

Posted 4 years ago

“While they have improved from what I've heard since I drove for them my experience ordering left me thinking they just aren't worth using. The restaurant I wanted to order from had 3 nearby locations, but the app only let me select one. The one I selected was on a college campus and was closed due to the pandemic. The other locations were close enough to deliver hot food from, but I couldn't order from them and when I reached out to customer support they told me this was by design and I would have to order from a different restaurant.”

Helpful Report

Posted 4 years ago

“When I asked why I was being charged for the dash pass when it was offering a free trial the lady on the other end of the chat said that I had already had a free trial which I don’t recall after she told me this she ended the chat abruptly. Her customer service was useless. I didn’t get anything resolved”

Helpful Report

Posted 4 years ago

“As an outstanding and deliver, I sit after being scheduled for an hour without an order while none scheduled new staff get the deliveries. I a driver needs help he is on his own as there is no direct support.”

Helpful Report

Posted 4 years ago

“Doordash is a new way to bid on the items you want, winning them for a cheap cost to the highest bidder.. SO I THOUGHT.. What has been my experience is a new way to gamble your money away ganding a urge to spend more hoping to make back your lost with a painful costly experience that it's truly not just bid$ ($ intend) each bid cost you money one way or another so to just bid will leave you broke this is do to the high lock out point in which no new bids are allowed, however the knock out blow to you will be a person can bid one time before that lock out out point and can rejoin at any time leaving you to just spend on bids keeping the auction going exhausting your funds only for them to walk away with the item what's even worst or equivalent to is the bids you spent are lost if you didn't win the item that was up for bid. This locks you in mentally, and some cases financially for the prevention of lost of money on bids. The cherry on top is you still will need to pay the total amount of the winning bid if you are last to bid. I giving it to stars for the point that they do offer you to make the purchase on the item you bide on in which you will get back all the bids you lost biding yet even in this case you paid for the product at the full cost you was hoping to get a deal on.”

Helpful Report

Posted 4 years ago

“Door dash is a good company and they do have some great drivers that do things in a timely fashion however there are times that they have drivers especially the foreigners that you can't understand then they deliver your food to the wrong apartment and just leave it there.”

Helpful Report

Posted 4 years ago

“I have used them a few times. The first time was great. On time, correct order, and everything. The second time, the food never arrived, the driver claimed he came, but I didn't answer the door. I was standing right outside our building. Then he said he brought the food to my other place. There is no other place. Another time everything went ok. Last night, more than half the order was missing.”

Helpful Report

Posted 4 years ago

“I tried and tried again if my order will be good, the first time and second time our food was cold, the 3rd time one of the orders are wrong. I paid real money for these food. So disappointed. I’m gonna stop ordering”

Helpful Report

Posted 4 years ago

“I used future dates order via doordash app. I wanted to add couple of more items, I connected to an agent via chat. She informed me that she cannot do it. I asked if I can cancel and then reorder again. I was informed that it is not possible. I will not get full amount back. At the day of order, restaurant called to tell me that they don’t have the order in their system. I have to wait longer. Very suboptimal online app and really confusing service. Too bad I did not read the reviews first.”

Helpful Report

Posted 4 years ago

“Everytime i order from Doordash they are usually spot on. I recently (a week ago) ordered from outback steakhouse when the order arrived the $26 baby back rib meal wasn't in the bag. I tried to get a refund but they said they could not issue me one. I have ordered from Doordash about 20 times so just keep that in mind.”

Helpful Report

Posted 4 years ago

“Drivers really need to read the delivery instructions.. I dont write leave at my unit door and specify that I'm in the lower level because I want my food left outside on the step in front of my building!!!!!! Last 3 deliveries same issue.. Never the same driver!!!”

Helpful Report

Posted 5 years ago

“You are on your own if a delivery order goes bad. You have to do all the legwork and work out a manual refund with the vendor. Just be aware that this company does not support you.”

Helpful Report

Posted 5 years ago

“I ordered from door dash over an hour before the restaurant closed. They took my money then cancelled my order. They stated they cancelled because the store was closed. I gave them plenty of time to get there. As I was speaking with Zeke H in customer service he used sentences like “I feel you”. So unprofessional and then disconnected the chat before resolving anything. Now I am out the money for the next 5-7 business days!”

Helpful Report

Posted 5 years ago

“I ordered a first time from a restaurant. Got told it had been delivered but no sign of it. I live in an apartment complex that is easy to find what is correct apartment. Had to chat with site support who said again food was delivered. Driver apparently must have dropped off my order at the wrong apartment and never even called/texted me to verify right place. Site support said they would refund my money to my account (which I am definitely going to be monitoring to see what they do) and gave me about 10 dollars in credits. Went back on site to try to reorder food as was still needing dinner and wanted to give second chance. By this time, the first restaurant I had ordered from had closed so I had to find a different one to order from. The second time it actually went ok, but I am not sure how much I will trust Door dash drivers. Will update this, especially if they don't end up refunding my money.”

Helpful Report

Posted 5 years ago

“Door Dash gives a number for contacting the delivery driver, but the drivers never answer, for any of the deliveries I've had. I was tracking one delivery, and saw that the driver had read my address backwards; I called and texted to let him know and never heard back. I lost my money both from the restaraunt and the tip the driver got and didn't deserve.”

Helpful Report

Posted 5 years ago

“Ice cold and took about an hour and a half... last time took 45 minutes and was delicious from the same place”

Helpful Report

Posted 5 years ago

“We went online and placed an order with Cheesecake Factory. We paid up front. We did not get part of our order. We were told that to get the money we had to call back Door Dash. Door Dash told us it would take 5 days to get a refund. Assuming we get the refund, I gave 2 stars. I marked down "damage" to reflect that an item was missing. The parts that were delivered were intact and as advertised. The staff members with whom I spoke were pleasant and helpful. They comported themselves professionally.”

Helpful Report

Posted 5 years ago

“My order never showed up and they said it did. The order was over $60 and when I filled a complaint not only did they not reimburse or credit my account for the food I did not received (which was picked up by the driver from the place of Buisness) but this is what they sent.... At this time, we will not be able to address the case you submitted, as we are prioritizing urgent and safety-related issues.”

Helpful Report

Posted 5 years ago

“Forgot half our order. Won’t use the system again.”

Helpful Report

Posted 5 years ago

DoorDash is rated 1.3 based on 23,590 reviews