DoorDash Reviews

Name: DoorDash
Rating: 1.33

1.3 Rating 23,590 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 23,590 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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Hailey Kizer

Sharon White

Felipe Sarmiento

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Driver didn’t have any protection. Food was semi-open .... nothing was seal ... very disappointed 😔”

Helpful Report

Posted 5 years ago

“Ordered and tried to pay w card but it automatically charged the info I used with last order. This wasn't ideal as my friend was going to pay. The total said $60ish and when I got the confirmation email, it was $92!! The email itemized the bill.. they add auto grat, service fee, delivery fee and tax. It was an extra $30.. So, I wasn't given the opportunity to give apt # before the site charged me & said done. Therefore, the driver texted (trying to find us) the restaurant texted(to tell us) I responded to both & called the driver with no answer. The driver gave the food to my friend, randomly walking down the street as the driver was 15min early. My friend could have been ANYBODY! No?? I've posted a pic of correspondence between parties.”

Helpful Report

Posted 5 years ago

“I will never use door dash again. I used it 3 times. Twice my order was terribly incorrect. No sauce, a missing 6.00 sandwich, a chicken entree minus the chicken. I was given a credit once. Which left me with 2 totally messed up dinners. And made feel as if I HAD to order again since it was a door dash credit. Sorry about the coronavirus folks. But I will only be ordering from businesses that deliver directly. No "door dash" middleman.”

Helpful Report

Posted 5 years ago

“I like the restaurants DoorDash has on their app but they are constantly leaving food off my order I don't know who's taking it but I seldom have that problems with the other apps I use. And then when I do ask the food to be delivered it's impossible to get that you generally have to have a refund and then they don't consider that you tip the waiter pay deliveryy f e es etc. There is no phone to reach them it is very hard to use their online chat and when they do find different email they want even more information which you have to use to chat again to give them you can't respond directly to the email. So I finally after going through this for about 8 months I finally canceled my account it's not worth all the time and effort to get a little bit of food was taken off the order constantly DoorDash has great restaurants but their customer service is terrible and for me it's not worth spending hours on the phone or email trying to get it corrected. You used to be able to contact them on the phone but now you can't even do that so it's worse. And they blame it on the virus but they've had poor customer service long before the virus came into effect”

Helpful Report

Posted 5 years ago

“First time using, placed order it charged my card and then a few seconds later said my order had been canceled because the place I placed an order with was closed. No indication of that before I ordered! And now they are saying it will take 5-7 business days for my card to be refunded. Never again!”

Helpful Report

Posted 5 years ago

“In a time where restaurants have no excuse to miss things on a clients order before it walks out the door, they seem to think that because they have a captive audience not in their face they can slack on the details. Restaurants like Buffalo Wild Wings where they can’t follow an easy order and give you a complete wrong meal but out it in a box with the correct labels of what your ordered. Chili’s, where again the meal ticket receipt is correct and yet the condiments request are completely ignored, items made incorrectly and poor presentation. Anthony’s Coal Fired Pizza, where the person taking the order over the phone can’t take the order right after multiple corrections and then at the last time can repeat it right but still enters the wrong order. Restaurants have a great opportunity to something really amazing but if you do not want to pay attention to the details because you do not have a client in your face about mistakes then clearly you are looking to scam clients because you have no problem up charging for delivery, specific order requests and extras and yet do not include what you promised. In short...you need to get your acts together or your companies will not survive as you hope too.”

Helpful Report

Posted 5 years ago

“When you order an item through Doordash, the submission to the restaurant is different than what you ordered. I ordered a bean burrito but Doordash submitted it to the restaurant as refried beans. It's disappointing to be expecting a burrito but receive a cup of beans. I requested that the driver hand to order to me. The driver set the order on our porch and didn't even ring the doorbell. The order sat on our porch for 15 minutes before we figured out it had arrived.”

Helpful Report

Posted 5 years ago

“Not only am I having to pay for delivery but I've had two instances where a driver came and simply sent a text instead of knocking on the door. Fortunately I was literally standing inside my door and just when I got the text I opened the door to see the driver already walking away back to their car. Unbelievable!!! Why wouldn't you knock at the door on an or with instructions to hand to the person. Even more baffling why would you wait not even a minute for someone to read your text before walking away with their food. I do not like paying for BAD service.”

Helpful Report

Posted 5 years ago

“We ordered our food at 5:10 and it was to be delivered at 6:13pm. At 6:30 I called the restaurant and they said Door Dash had a problem with a driver and they were getting another one. Door Dash had not communicated anything to me. The little app map started over so I calmed down. We all have issues sometimes. Ay 7pm the food was showing on its way to us. At 7:30 Door Dash cancelled our order. They never contacted me to explain anything. Just cancelled our order over 2 hours later. I received an email saying the money would be refunded and it still has not been refunded over 15 hours later! I will never use them again, this was handled in a totally unprofessional way. I saw a driver post that you had to tip well or a driver wouldn’t pick up your food. We tipped 20% or $9 for what should have been a 15 minutes job. This is crazy.”

Helpful Report

Posted 5 years ago

“I only started using doordash few weeks ago due to pandemic . I used it three times. First two times fine. Tonight was a nightmare and I will not be using them again. The website was having issues. When I finally got the order in, it went it twice and charged me for two meatball sandwiches instead of one. A bill that should have been 27 dollars was 40 dollars! I called restaurant and talked to the manager. He said he can make one sandwich but I'll need to get the credit with doordash.. that's when it became a nightmare!. I looked up customer service number. I called. They won't talk to any customers! Only to merchants. They say you have to go to chat support on website. So I went to website and had to search for awhile to even find the chat site! Then I found it. Then I waited and waited and waited and no rep came in. Then I saw an option to send an email to support in lieu of waiting. So I did that. Who knows if I'll ever hear from them. They need to credit me for that second sandwich! I'm really angry and even lost my appetite by the time the food arrived. I do not recommend using door dash if ONLY because IF you have a problem, the customer service process is so poor. In the future I will just call the restaurant and do curbside pick up. Thank you.”

Helpful Report

Posted 5 years ago

“It took a long time to get my order from Chipotle, which I understand isn’t necessarily driver’s fault. But when he arrived he seem to be expecting a tip. I already tipped online when I placed the order! That confusion needs to be cleared up. And no mask and gloves in this climate? Wouldn’t try again”

Helpful Report

Posted 5 years ago

“Terrible customer service. They have no idea how to solve a dispute!”

Helpful Report

Posted 5 years ago

“Delivery went to wrong address. When the delivery person called to tell me he was at my door, i told him he must have been at the wrong address and could I give him my addrerss. He said no. I asked him if he could go back to the store and get the correct address, he said no. He asked me what did I want him to do with the delivery, I said find out the correct address and bring me my delivery. "I can't do that," he said. End of conversation. I tried calling Door Dash as soon as the order conformation showed on my screen, Chat line said "your order is being prepared". I was unable to talk to a real person because the customer service is whack. Can't email, can't chat, can't get through by phone. My first and LAST time using Door Sash or any food deliver services. I disputed the charge to my credit account.”

Helpful Report

Posted 5 years ago

“There were multiple times that I didnt receive my food order. Most recently after I got off my shift at the hospital at 1am, I used my last 15.00 to order food. The restaurant cancelled my order and doordash wouldn't provide me with credits to order food (the refund wouldn't post to my acct for a few business days.) I checked my bank acct and over the last month. Since the pandemic, I have spend hundreds of dollars with door dash. I will not only stop using their service, but I will encourage my coworkers, family and friends to stop using them.”

Helpful Report

Posted 5 years ago

“We ordered from Wendy's and I am very disappointed with the system. Doordash ordering did not permit the normal burger and beverage customization that we can get at Wendy's. With the markup to the price, I should be able to get the same menu I would get in the drive thru. The driver delivered in a very timely manner and was quite friendly, so I have to compliment the delivery service. But, I am very unsatisfied with the ordering process.”

Helpful Report

Posted 5 years ago

“Ordered delivery from Chipotle a few days ago. The doordash guy shows up with no mask on, a dirty doordash bag, and he looked dirty himself. I doubt doordash goes over proper food safety or has any hygiene rules.”

Helpful Report

Posted 5 years ago

“DoorDash does not prioritize customer service and makes it as difficult as possible to dispute a mistake in an order which should be the top priority for a food delivery app. They are difficult to contact and do not respond in a timely fashion, and make the "troubles with an order" section difficult to locate. If everything runs smoothly, the app is barely average, but any type of problem only makes for a headache and is not worth the "convenience" of delivery.”

Helpful Report

Posted 5 years ago

“Today was my first experience with Door Dash and I was extremely disappointed with their service. Two items were missing and I was told I can't refund it. Word of caution - do not use their service they suck big time and unreliable make no mistake”

Helpful Report

Posted 5 years ago

“First time user of doordash. I ordered my food and when it was delivered, ahead of schedule, the food was more expensive than what I saw on their website for the restaurant I wanted. The restaurant made no effort to help and blamed doordash. Of course, I can't get a hold of anyone at doordash for an explanation. I won't use them again. Very disappointing experience. However, I'll give credit where credit is due, they were faster than they said they would be.”

Helpful Report

Posted 5 years ago

“I like the convenience of having someone deliver food to me. BUT... I've done it twice now and both times they've forgotten part of the order. PLUS... despite very clear directions from me to leave the food on my doorstep (because, you know, COVID), these people won't leave until I physically answer the door that they can hand be a bag. How stupid are these people??!! Time to find a different service. I generally don't stick around for a third round of idiocy.”

Helpful Report

Posted 5 years ago

DoorDash is rated 1.3 based on 23,590 reviews