DoorDash Reviews

Name: DoorDash
Rating: 1.33

1.3 Rating 23,589 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 23,589 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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Sharon White

Felipe Sarmiento

DoorDash 1 star review on 29th April 2025

Jasima Reynolds

DoorDash 1 star review on 27th April 2025

Oleksandra Nechyporuk

April Carson

2274

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m a driver and the support service SUCKS. I swear I’ve had an issue with the app and when I called, the lady on the phone had no clue what she was talking about, put me on hold for 30 minutes, and came back on and gave me a spill about how they won’t fix it and it’s holiday time so not to call back. I am amazed that such a popular app has such shitty support services. They are useless and don’t care what you have to say or ask, they just want their check and they’re out. Good luck if you need any help, it’s good money but only if they allow you to be put into the system. Ridiculous.”

Helpful Report

Posted 4 years ago

“Refunds take 5-7 days. They had the wrong hours for the restaurant. That's on them. I don't feel my business was appreciated, you think they would offer a credit of some kind. Customer service was a total joke.”

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Posted 4 years ago

“They forgot my sprite on my Panda Express order. Irritating.”

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Posted 4 years ago

“Slow - took 50min from when the food was picked up from the restaurant which means my food was cold. The driver couldn't figure out how to get to me so I had to go meet him on the corner”

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Posted 4 years ago

“My last four orders from door Dash we’re not complete. It’s ridiculous when the food arrives and there are orders for everybody but one person. It puts a damper on the whole thing. I don’t know if it’s the merchant or the Dasher who’s fault this is, this can’t be good for business. Will be a long time before I order from door Dash again.”

Helpful Report

Posted 4 years ago

“I have been ordering same 2 drinks from Sonic since this afternoon and im still waiting for 3 rd delivery. I not asking for it to be cancel which they done twice already all i want is my slush. Is that much to ask for.”

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Posted 4 years ago

“I deliver for doordash in Brooklyn NY. Many times I have issues I will get a delivery and the pick up time will be in like 5 min then the drop off time is like 20 min ago causing the doordash delivery people impossible to deliver ontime. For example tonight I got an order that was at 7:35 pm pick up time I went and picked it up at 7:32 then once I marked that I picked it up told me I had to drop it off by 7:51 only giving me 19’min to drop off and the drop off location was 35 min away without traffic . So normally 40 min away causing the driver to have to either rush like a maniac or get a late mark on there ratings this makes no sense. Then while I was driving to the customer I called support and the first lady she couldn’t help me mind you the support is in another country because they all have very heavy accents and they’re hard to understand. The first lady couldn’t help me then I called again 15 minutes later on the second call second lady couldn’t help me do you know how to change the drop off time. Then I called back a third time after I dropped off the order and I explain to them this is crazy the person on the second call kept asking me the name over and over again and kept telling me to look at my phone to find the name because he couldn’t find the name of the customer while I’m driving I’m supposed to look at my phone over and over again? I almost got into an accident and hit from behind because I kept checking my phone for him. It should be simple. And they need to give their drivers enough time to realistically get at the drop off location. I also work for Amazon Flex and their system is way safer for drivers!”

Helpful Report

Posted 4 years ago

“Drivers do not have insulated Boxes or Carriers for deliveries. Who wants to get a semi warm not hot burger and cold fries. I don't think I will be ordering from Uber Eats or Door Dash again.”

Helpful Report

Posted 4 years ago

“I never even got the experience of using Door Dash because they would not accept my Chili's gift card. When you place your order, it asks you how you want to pay....well then it asks you if you have a gift card...and then it says to enter the PIN # for the gift card. Well there is NO pin # for a Chili's gift card. So I had to exit their website and call Chili's and ask them what was going on. He said "don't use Doordash website if you are using a gift card from us. Use our Chili's website instead and then enter your gift card # and then select delivery by door dash". SO door dash, you need to insert a place by payment that asks for the restaurant's gift card # (not the pin).”

Helpful Report

Posted 4 years ago

“I will give two stars. I’ve had previous orders and had not had any issues. Today I placed an order and it says my order was received but then 30 minutes later my order was canceled. No reason why just that I would get a refund. I called the restaurant myself and place the order for delivery. I will be very cautious using DoorDash in the future. It will be the last option to order food.”

DoorDash 2 star review on 6th December 2020

Helpful Report

Posted 4 years ago

“The food was ordered and then timed out and said the order was canceled. When I reordered I looked into current ongoing orders and only one was going through, when it came it came with only one dasher and one bag. Everything pointed towards us having one order but when looking in the morning it charged us twice. Two delivery fees and all these separate charges for one charge, honestly very disappointed in how they treat customers, especially repeat ones like me. When I asked for a refund they refused, and I was disgusted at how they offered only the dasher tip to be refunded. Really throwing their own workers under the bus.”

Helpful Report

Posted 4 years ago

“Food was horrible, was told it couldn’t be refunded. Feel ripped off”

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Posted 4 years ago

“Horrible service and they make transactions to your bank account without your permission or consent. Literally have over transactions that were not mine. I deleted my card and they still were able to charge it somehow.”

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Posted 4 years ago

“Details about delivery are often ignored. How many English speakers do you employ?”

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Posted 4 years ago

“DoorDash needs to do better! Been waiting now over hr and none accept my order.”

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Posted 4 years ago

“This is the 2nd time in 2 recent weeks that my order was either wrong or missing a drink - going to try Uber eats now”

Helpful Report

Posted 4 years ago

“This app was good, some restaurants I want are on this app but aren’t on Uber eats so I’ve been using both. However, I’ve tried ordering from two different restaurants and both times the order has no been confirmed forcing me to cancel after 30mins of waiting. I’m happy to wait if there’s actual progress being made it Jesus.”

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Posted 4 years ago

“TERRIBLE customer service. when we didn’t receive our food they gave us a refund for the inconvenience then canceled our order without telling us. when we ordered the same exact again food again we asked about a refund since it was their fault we had to order again instead of them arranging for the rest of the food to be delivered to us. spent 3 hours with customer service and they are extremely unwilling to satisfy the customer. got a refund for the extra fees and tip we had to pay on the reorder, but did not get any money back on the food even though it took us an extra 3 hours to get the food we originally ordered.”

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Posted 4 years ago

“Well my review comes in the week that Dd decided to announce they are going public and also launched a shiny new feature around gifting I ordered from my usual indian pizza haunt at Dd and oh surprise.. no delivery and the order gets cancelled. Apparently another Ddasher picked up the order and Dd does not know who that is and they can’t help me reorder again because it’s too late. So i get my money back and a $20 credit into my Dd account. cool! ummmm well not...i have a starving 3year old who was promised pizza and is now ..well..mad. so Dd thank you very much for the gift and I hope your stock touches the billions of dollar you expect it to!!!! Enjoy Dd at the expense of a dissatisfied customer. Cheers!”

Helpful Report

Posted 4 years ago

“Cold food. Original time was 19 to 30 min. Took an hour. Fix your app times”

Helpful Report

Posted 4 years ago

DoorDash is rated 1.3 based on 23,589 reviews