DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,053 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,053 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 31st August 2025

2303

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They literally charged my son double the bill. You give all the excuses you want but that is ridiculous!! They charged a total of 61.00 for Wendy’s!!!”

Helpful Report

Posted 4 years ago

“Just spent $23.00 in food I can't eat!!! Drivers and restaurants have to be aware of what is in the order, and what goes with it!! You can't have sushi without SOY SAUCE! I'm looking at you GINZA (Fruitville Rd., Sarasota). A 3 roll order without SOY SAUCE?? Please!! I am getting tired of spending good $$$ on lousy orders. I am taking a "vacation" from Doordash. Quality Control Guys...Quality Control.”

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Posted 4 years ago

“They use so many drivers that your lucky if you get a good. Support does not respond to inquiries. Drivers are directed to drop on the table by back door. Their drivers leave the food anywhere they want. Just not by following our COVID directions. Drivers should be trained and sensitive in today's world. Most importantly when you pay them door dash should respond. In my case I wanted my tip returned.”

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Posted 4 years ago

“While I have not had a terrible experience with Door Dash, their "service fee" is much higher than Skip the Dishes. However, they offer no additional service.”

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Posted 4 years ago

“Restaurant manager here that uses the doordash service. To give people some incite on how it works from a restaurant point of view. Basically the order comes in, we confirm it and prepare it immediately. The doordash app assigns a dasher sometimes cycling through up to FIVE dashers (decent sized city) before finally assigning one. When the order is completed on our end we press "order ready for pickup" on their tablet. However from my knowledge (I could be wrong, I don't use doordash as a customer) the customer does not actually see that the restaurant has their order ready. Only the driver does. So this means the customer has the potential to blame the restaurant for taking to long even though it is all on doordash's end. Also a problem I've seen 70% of the time is the drivers press the "dasher waiting for order" button UP TO 5 TO 10 MINS before they even arrive at our restaurant. This I know the customer see's on their app and makes the store look bad. Overall, the service needs some serious moderation. I've had very professional drivers and some who look like they just got off a 10 day meth binge.”

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Posted 4 years ago

“Had previously used Door Dash 5 or 6 times, but one Saturday night we decided to order about 5:15 for delivery from Boston Market. It said delivery would be between 45-55 minutes. That should have been my first clue. Boston Market doesn't take that long! One and 1/2 hours later they finally delivered. To Boston Markets credit they didn't plate our dinners until the driver was there so they were hot when they arrived. Either Door Dash doesn't know how many people they have on or they don't shut delivery off soon enough. Will probably not use them again.”

Helpful Report

Posted 4 years ago

“I used to not have any problems with this company. My last two orders have taken over an hour to make an appearance on my doorstep. Called the restaurant if my order was waiting and they said they never even got a ticket from them. Tried to call customer service multiple times and did not respond. Ended up cancelling my order and waiting for my refund that will take 5-7 business days.”

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Posted 4 years ago

“I like DoorDash.... BUT.... THE PROBLEM is that their app does not let you send a messages to the restaurant with specific instruction how do you like your food like extra sauces.. extra chili.. etc... Like UBEREATS …in UBEREATS... you have an option to send a messages to the restaurant to prepare the food exactly the way your like it … I do not mind paying extra as long I get the food EXACLY the way I like it”

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Posted 4 years ago

“Unfortunately the service from door dash has gone downhill lately. Several orders delivered incomplete, and tonight after receiving confirmation that my order had been picked up, I was informed minutes later that it was canceled. I have to wait 3 days for a refund and zero offers from customer support to try to remedy or make it right. I am D.O.N.E WITH DOORDASH. Too bad for them, I spent hundreds of dollars/month.”

Helpful Report

Posted 4 years ago

“Signed up for the free trial of dash pass....but still didnt like the cost so I never ended up using it the night I got it. Fast forward one month and no email since the initial email about dash dash and telling me I would be charged. Last week I honestly thought about it and said to myself I must have already cancelled since there was no emails and didnt think on it again. Check my bank account at 530 am today for other reasons and shows a charge posted today for it. My bad for not not fully confirming (or else i would have given a 1 star) But I am disappointed that they are so money hungry that they dont send even one other email saying your card will be billed on such a date with a reminder at least for the FIRST billing and a thankful fpr being a member. Yes it tells you way at the bottom of the initial email 1 month prior because I looked through my email this morn but honestly, every other thing sends me a short reminder with a thanks for being a member and that I will be charged starting on a certain date....cancelled it this morning but couldnt find anywhere to do anything for a refund. I never used it and I only ever got emails to activate an offer for 10 off my first delivery and get free delivery with that if I did. Lame.”

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Posted 4 years ago

“Usually doordash is decent. Today I got fucked on my order. They sent it to wrong location and sent me a drop off message that it was delivered. When I told them I was standing outside and my food was nowhere then they blamed me for them going to wrong address. How can you get it that wrong when looking at a gps. It literally gives you the gps location and I attach my phone number. Lazy and ignorant.”

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Posted 4 years ago

“So far the delivery has been great and on time. now my issue is with customer support. I have recently change my phone number and don't have access to the old number. You can't change the phone number with out getting a text code. I know it says you can have it sent to e-mail but it never comes. I know they have the correct e-mail on file since the tech support team sent me an e-mail. The only other option is to cancel the account. Guess what you can't cancel without a text code. This doesn't even offer the option of an e-mail. THIS IS SO STUPID”

Helpful Report

Posted 4 years ago

“The initial quoted time of deliver is routinely wrong. I frequently have had deliveries 45 minutes late. Normally I'm flexible but when I am ordering dinner for our family at the end of a long day and trying to adhere to a kids bedtime schedule, 45 minutes makes a big difference. I choose a restaurant based on the estimated delivery time and when it changes significantly after paying it is very frustrating.”

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Posted 4 years ago

“Today the order took forever, the drivers don’t know they can be seen on the app icon driving everywhere but your place, on top of all that, I put please drop off at door... well, I got it at the edge of driveway, that was weird. Most don’t know how to read directions, don’t know their left from their right, and common patience. I tell you other apps are looking pretty good right now”

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Posted 4 years ago

“Although I have specified standing delivery requests, they consistently park across the street (blocked driveway & annoying neighbors), block a driveway, or park in the wrong direction of traffic. It makes me seem inconsiderate as a neighbor, tacky. Can't get through to a supervisor.”

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Posted 4 years ago

“3 days after I ordered delivery from DoorDash I received a promotional email for 30% off my next pickup order (TASTY1). This was on April 9, 2021. Tried to use it today, April 16th. After calls/online chat I discovered that this promotion was already expired, had run from March 9-21, 2021. Way to go DoorDash!”

DoorDash 2 star review on 16th April 2021

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Posted 4 years ago

“Ordered two gift cards at one time as gifts to be mailed to me. It took two weeks, one finally arrived, but one did not. I called Doordash for help and they said after examining my case , they have decided they will not help me. Compared to Grubhub, Doordash has awful customer support.”

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Posted 4 years ago

“Ordered dinner from a local restaurant (10 min away) and asked it to be delivered. Food arrived 1/2 hour AFTER estimated deliver time. This is not the first time it has happened.”

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Posted 4 years ago

“Unlike many issues I see here, mine is not concerning the delivery of food or its condition. I was told that I had had my account disabled due to a violation of Terms and Services and/or too many attempted failed logins. There are plenty of hacks and thieves out there, so someone trying to brute force their way into my account is understandable, but when I can't get a straight answer about what was done or how to fix it after 3 attempted calls to customer support or a week, it is then that I draw the line. The delivery experience I had with DoorDash was fine; its customer support is, I am sorry to say, a horrid-joke that should get an executive fired for having decided to have it implemented in such a way. My account is still disabled and I am looking for a way to have it completely removed; this company does not have my trust, anymore.”

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Posted 4 years ago

“Doordash used to be good but lately their service has really gone down hill. Support answers questions and tries to help but there's ultimately nothing they can do to improve a system that simply doesn't work anymore. People can't make their time tables and delivery system that lies about logistics is useless.”

Helpful Report

Posted 4 years ago

DoorDash is rated 1.3 based on 24,053 reviews