DoorDash Reviews

Name: DoorDash
Rating: 1.33

1.3 Rating 23,589 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 23,589 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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Sharon White

Felipe Sarmiento

DoorDash 1 star review on 29th April 2025

Jasima Reynolds

DoorDash 1 star review on 27th April 2025

Oleksandra Nechyporuk

April Carson

2274

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Today the order took forever, the drivers don’t know they can be seen on the app icon driving everywhere but your place, on top of all that, I put please drop off at door... well, I got it at the edge of driveway, that was weird. Most don’t know how to read directions, don’t know their left from their right, and common patience. I tell you other apps are looking pretty good right now”

Helpful Report

Posted 4 years ago

“Although I have specified standing delivery requests, they consistently park across the street (blocked driveway & annoying neighbors), block a driveway, or park in the wrong direction of traffic. It makes me seem inconsiderate as a neighbor, tacky. Can't get through to a supervisor.”

Helpful Report

Posted 4 years ago

“3 days after I ordered delivery from DoorDash I received a promotional email for 30% off my next pickup order (TASTY1). This was on April 9, 2021. Tried to use it today, April 16th. After calls/online chat I discovered that this promotion was already expired, had run from March 9-21, 2021. Way to go DoorDash!”

DoorDash 2 star review on 16th April 2021

Helpful Report

Posted 4 years ago

“Ordered two gift cards at one time as gifts to be mailed to me. It took two weeks, one finally arrived, but one did not. I called Doordash for help and they said after examining my case , they have decided they will not help me. Compared to Grubhub, Doordash has awful customer support.”

Helpful Report

Posted 4 years ago

“Ordered dinner from a local restaurant (10 min away) and asked it to be delivered. Food arrived 1/2 hour AFTER estimated deliver time. This is not the first time it has happened.”

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Posted 4 years ago

“Unlike many issues I see here, mine is not concerning the delivery of food or its condition. I was told that I had had my account disabled due to a violation of Terms and Services and/or too many attempted failed logins. There are plenty of hacks and thieves out there, so someone trying to brute force their way into my account is understandable, but when I can't get a straight answer about what was done or how to fix it after 3 attempted calls to customer support or a week, it is then that I draw the line. The delivery experience I had with DoorDash was fine; its customer support is, I am sorry to say, a horrid-joke that should get an executive fired for having decided to have it implemented in such a way. My account is still disabled and I am looking for a way to have it completely removed; this company does not have my trust, anymore.”

Helpful Report

Posted 4 years ago

“Doordash used to be good but lately their service has really gone down hill. Support answers questions and tries to help but there's ultimately nothing they can do to improve a system that simply doesn't work anymore. People can't make their time tables and delivery system that lies about logistics is useless.”

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Posted 4 years ago

“Can get my food it cold or late that need to work on that”

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Posted 4 years ago

“I do enjoy the delivery services, however your refund policy is not working out. I've had several orders that were to be refunded back to my bank that were either canceled by the store or needed to be refunded. I NEVER got my money back nor a credit. I called several times but i never received my refunds and Door Dash blames the bank every single time. Once that money is taken out it's gone. Please work on this as it's bad customer service.”

Helpful Report

Posted 4 years ago

“I find transparency paramount. Recent transactions with DoorDash are so less than expected (based on estimated delivery times). Just be honest. An estimated delivery time of less than a half hour should not take almost 2 hours. Just saying”

Helpful Report

Posted 4 years ago

“Great platform however, they permit the Dashers to leave reviews on the businesses that they deliver for. Clear instructions are listed for pick up but they do not read them, cause a scene in front of guests and then go write negative reviews because guests were helped ahead of them.”

Helpful Report

Posted 4 years ago

“Customer service was excellent until I paid for their monthly plan. Since then it has seriously gone downhill. I recieved a burnt $18 Chicken burger and they refused to offer any refund.”

DoorDash 2 star review on 1st March 2021

Helpful Report

Posted 4 years ago

“I placed an order with filibertos and doordash used the location 8 miles away with estimated time of delivery of 90 minutes when there are 3 other filibertos within 2 miles in my area. As soon as i placed the order and saw the eta and distance i went to cancel the order and i was notified they can only refund $7 since the filibertos started making the food. The food will be cold and stale by the time it gets here and this isnt the first time this happened. From here on out im going to be using someone else other than doordash or go get it myself.”

Helpful Report

Posted 4 years ago

“Customer service is great at apologizing. I’ve deleted Door Dash and I’ve spent $100’s a month with them. Attached is their confirmation and then my time talking to DD support who confirmed they had no driver even though they sent an update that I’d get my ‘soup’ almost an hour after they confirmed it. I live THREE minutes away. So over ‘the bigger the get, the more they suck.’”

Helpful Report

Posted 4 years ago

“I’m a handicapped person and specifically asked that my Panera Bread order be left on my handicapped ramp. However, my order was placed on my front porch and the pizza was cold because I wasn’t expecting it to be there. I was very disappointed.”

Helpful Report

Posted 4 years ago

“Today, as has happened many times before, my DoorDash order is cold. This is because the driver either doesn’t have GPS or has one that’s not working! I watched him drive well past the turn off for my address. He didn’t respond to my call telling him he missed the turn. I watched as he sat in what was likely the nearby target parking lot (maybe picking up an order there?) then watched him drive past the turn to my house, finally turning around and finding my house. Cold food that took double the expected time to deliver. I understand that occasionally the place is hard to find. Unfortunately, this has become a consistent problem with DoorDash over the last few months.”

Helpful Report

Posted 4 years ago

“Several orders incorrect with missing or wrong items delivered. Cannot speak to anybody on the phone to correct issue, cannot get items replaced and cannot get a full refund for incorrect or missing items. Horrible customer service.”

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Posted 4 years ago

“I live 1.5 miles from the restaurant and the dasher is delivering to someone 6 miles in the other direction. Now my food is cold and dasher now has to drive back in the direction they came from to deliver my food. This happens often and makes no sense.”

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Posted 4 years ago

“In the Tallahasee area the drivers are just poorly trained. They often don't deliver, or misdeliever. Customer service just puts store credits to your account as if you're going to continue to use doordash which...I never will. I had two mis-delieveries from them and one was never delivered although I got a text that it was. I will say that I ordered a lot through them for a year and most of the the orders did make it to me. It just pisses me off that I tipped 3 drivers that didn't do their job and I always tip 20%.”

Helpful Report

Posted 4 years ago

“Why is this company discriminating? Im going to give them 2 stars because my delivery came on time, right as rain. That’s not the problem I have with them. The issue lies in DoorDash promoting black Businesses as a special designation, as if black businesses are more worthy of ordering from than a white, Hispanic, or Asian-owned businesses. Coronavirus has hurt the restaurant industry as a whole, not just black people’s restaurants . And I’m sure as heck not going to show race-based favoritism for a purchased service. If you’re food is good I’ll buy it. If it’s bad, I won’t. I don’t care what the person who makes my food looks like and neither should anyone else. It’s just unethical and belittling to put one person’s business above anothers based on superficial skin differences rather than merit.”

Helpful Report

Posted 4 years ago

DoorDash is rated 1.3 based on 23,589 reviews