DoorDash Reviews

Name: DoorDash
Rating: 1.33

1.3 Rating 23,588 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 23,588 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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Felipe Sarmiento

DoorDash 1 star review on 29th April 2025

Jasima Reynolds

DoorDash 1 star review on 27th April 2025

Oleksandra Nechyporuk

April Carson

DoorDash 1 star review on 26th April 2025

Carla Romero

2273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a driver this company is pretty scummy. You only get $2.50 per order base + tip (customer's bid). The non-tippers that gripe and complain on here are the worst to deliver to. Us drivers have a saying no tip no trip. If you don't tip at least $4 then there is a good chance you will have bad service or not ever receive your food. Doordash likes to pull a fast one by hiding tips and stacking a low tip with a high tipping customer. Support will tell us they will pay us an added base $3-8 to rectify an issue with a customer's order only to go back on it later and not give us what was agreed upon. (This is why no driver is going to go back to a restaurant to fix your orders if the restaurant messes up. We will just tell you to call support for a refund as we don't want to get screwed with a contract violation or work for free). We can literally have our contract terminated over the smallest thing even at the whim of a disgruntled customer. Most drivers are barely making minimum wage after expenses and DoorDash doesn't care much about the customers or the drivers or they would be much more transparent. Okay I'll be transparent on here so you all will be in the know. - Your tip is not a tip. It is a bid for service. If you don't tip you'll get bad service or none a majority of the time. (we see what your order will pay and decide whether to accept or decline the offer based on that and the mileage and time your order will take.) If you order something 5 miles away and don't tip at least $4 for time and distance than sorry you'll never get your food. - Us drivers do not control stacked orders. Orders are stacked if two orders going in the same direction are ready for pick up at the same time. If an order is getting declined a lot then they will try to stack it with an order that is also going in the same general location to make the payout look nicer. -WE ARE NOT ALLOWED TO OPEN SEALED BAGS OR CHECK YOUR FOOD - You'll pay on average $1-2 more on each item when you order off doordash compared to the merchant's website because doordash takes a cut of everything the merchants sells through them which makes merchants increase their prices to offset the added cost. -Us drivers will not work for free. If you order from 10+ miles away then you are going to either have to tip big $10 minimum or be prepared for a looonnggg wait as your order gets bounced around until it ultimately gets stacked. -The reason your food is cold most of the time is your fault or the restaurants. You may not like to hear this one but a majority of the time this happens is when an order is not worth taking so it sits. You may think a tip is extra because that is what they call it, but it is not. It is a bid for service that will greatly determine how your entire experience using doordash goes. The only time it is a driver's fault is if your order is damaged or missing drinks that aren't supposed to be in sealed bags (aka not mcdonalds or starbucks). -Lastly DoorDash customer support is only reading scripts and literally has sympathy statements in it when you are upset. They are all overseas with thick accents and paid maybe $3/hour so they don't really care all that much about your experience if it falls outside of their scripts. If you want them to say something that isn't scripted out then you'll have to try to speak to their supervisor (goodluck with that one they are hard to reach). TLDR; Drivers are contractors not employees. We don't make an hourly wage so your tips are not tips to us but a bid for service. If we took non-tip orders then we would effectively be paying to work. NO TIP NO TRIP. DoorDash is a horrible company that doesn't care about the customers or its contractors. They will hide your tips, stack your orders, punish drivers for going back to a restaurant to fix your food, and cycle you through a scripted support that will read you sympathy statements without solving your issue.”

Helpful Report

Posted 3 years ago

“Doordash can be absolutely great at times. Unfortunately , I have been shorted items items at least half the time when ordering. Other times it takes longer than expected and the food arrives cold. Only only once have I had a rude doordash delivery person. Suffice to say that I will not install the doordash app and I will stick with delivery with responsibility placed upon The restaurant that I order from.”

Helpful Report

Posted 3 years ago

“YOUR DELIVERY FEES AND TAXES ARE RIDICULOUS!!!!!!!”

Helpful Report

Posted 3 years ago

“Poor deliveries. Dashers leaving food on or near trash cans, texting 5-15 minutes after they already left that the foods there. Not a great thing for people that order warm food in colder areas. Giving 2 stars because the delivery fees are cheaper than most competitors, however you will sacrifice any common sense delivery best practices. Canceled by DashPass and de-activated the account -- several issues with Door Dashers, wouldn't recommend, saving a buck or two ain't worth the cold food and headaches.”

Helpful Report

Posted 3 years ago

“The worse! There is ALWAYS an issue and they never like to put the customers first! It’s the worse food app”

Helpful Report

Posted 3 years ago

“Put in a order food was tough and overcooked couldn't eat throw it away wanted my money back food was not up to standard door dash refund to refund my money on 32.00 I paid 61. Dollard ask me to take a picture I was so embarrassed cause they think that I would lie about food but I refuse to dig in the trash never again will I order from them been will them for a long time if that's the way they feel never will they have to worry about me again don't take my money and treat me bad can't say anything good but be careful goodbye couldn't not even chew meat. To tough and very dried out”

Helpful Report

Posted 3 years ago

“They wont deliver food from restaurants 30 minutes before they close, which is plenty of time to get to a fast food restaurant and get the food. Additionally, I have ordered chipotle from them multiple times and every single time they will deliver me a burrito that I am able to finish in two bites. If youve ever been to chipotle you know how large the burritos usually are. I dont know if they just see that its an online order and skimp out on it or what, but its unacceptable. I will however say that doordash is sometimes pretty decent with resolving the issues and issuing me a partial refund if it occurs. For that reason I will give them 2 stars as opposed to just one”

Helpful Report

Posted 3 years ago

“Ok over all you pay alot of money for a little convenience. Today took 35 minutes for my lunch to arrive which left me 15 minutes to eat. Other times your order is there in 15 minutes. Im done. Done wasting my money .”

Helpful Report

Posted 3 years ago

“Almost every time I order, I am missing items and the driver doesnt bother to check if everything is in the bag. I'm really fed up with the laziness of these drivers. I shouldn't have to ask for a credit on almost every order. Ridiculous.”

Helpful Report

Posted 3 years ago

“New age verification requires you to upload your ID even if you don't order alcohol. Not using Door Dash anymore.”

Helpful Report

Posted 3 years ago

“Don’t order much from DoorDash as I used to. If you have bad food wrong food or just anything you don’t like they will not post your reviews if it’s low. I’m guessing they’re protecting their restaurants and them selves. I’ve had lots of high reviews but my low reviews were always refused. Just remember with DoorDash what you get is what you get.”

Helpful Report

Posted 3 years ago

“Generally they are ok but their people are mostly lack of customer services skills. They don't listen and very rude guys. Once I talk to lady in the customer services and they like talking to robots sitting somewhere overseas. They need to train people about the core of customer services and teach their dashers to be more polite and customer focused”

Helpful Report

Posted 3 years ago

“Doordash is for people to get free food. DO NOT order from door dash... they employee the useless and unemployed people. @canyonrivergrill was super nice about @doordash blows ass!”

Helpful Report

Posted 3 years ago

“So Who is at fault here? I have ordered through ACTUAL Doordash many times and this is definitely not a normal experience. They usually do great, but since I can't figure out who is to blame I'm leaving a review for both: This is for both DoorDash and Chili's, each for their part. We had ordered from Chili's website which offers its delivery through Doordash. First of all, when we called to make sure the order went through and make sure we could add some sauces on the side (the option wasn't on the website) the young lady who answered was NOT thrilled with life, she hated her job and it came through the phone. Soon after we got a text from Doordash that our driver would be arriving with our food. The driver never showed and after two hours on the phone with Customer Service, we found out the driver said he left the food with security (Which isn't allowed and he didn't) and we never actually got our food. Doordash called Chili's to see if they would remake the food (and they would pay for it). Chili's still had 40 minutes before they closed and even though it was going to be paid by Doordash (as in Chili's would be paid for the previous order we made that didn't arrive and this new one, so they wouldn't be OUT any money) the manager and staff refused to remake our food. I think she said his name was Vic, but I'm not 100% on that because I didn't talk with him directly. This was a weeknight, so we're not talking about a slammed Saturday and we had ordered apps, so I'm not sure if they had already cleaned the kitchen and were ready to get off there or what, but despite having almost an hour to close, they refused to help correct the mistake. When we called Chili's, in the beginning after we realized we weren't getting our food, the same girl answered and was so rude. Basically, Chili's told us it was Doordashes fault because they were delivering and Doordash told us it was Chili's because we had ordered through the Chili's website. Sooooooooooo who is actually accountable??? Went the night without dinner and were highly disappointed in the management team or both organizations here. Doordash did refund our money, but no food and 2 hours of wasted time later...... unacceptable”

Helpful Report

Posted 3 years ago

“I ordered dinner for my son and myself, including a small drink for him and a medium drink for me. Not only did the dasher leave it at my door without knocking to let me know it was there, but both of the drinks were missing. When I contacted doordash, they refused to have the dasher pick up my drinks and bring them to me. The would only refund the order. I didn't want that and then the guy I talked to had the nerve to tell me that I was the best customer he had worked with today.”

Helpful Report

Posted 3 years ago

“I will have to say that I am very disappointed in this company on how they do their business at the end of the day. Just shut down already!”

Helpful Report

Posted 3 years ago

“Sioux Falls South Dakota. Absolutely the worst delivery service ever. What I hate is that the customer tips door dash before the food is delivered. It doesn’t take a brain surgeon to figure out that the delivery person knows this and doesn’t necessarily care about a reasonably rapid delivery.”

Helpful Report

Posted 3 years ago

“Due to the pandemic, I have been relying more on Door Dash's delivery service. I use DD because Grub Hub and Uber Eats have determined that Manchester, NJ is not an area they want to service. I was happy with DD but lately have had major issues with their service. I have had the wrong items delivered to me (I'm still waiting to see the refund on my credit card), and today, my order was routed to an Applebees that is 9.5 miles from me when my previous orders were routed to an Applebees that is 2.1 miles from me. I didn't get the order until 1:45 after I placed it and, needless to say, the food was COLD.”

Helpful Report

Posted 3 years ago

“You place an order and the time says 50 mind. When it's finally picked up, or they are getting another order. Now you have 1.5 hours of wait time to get cold soggy food.”

Helpful Report

Posted 3 years ago

“The website is PAINFULLY slow. The delivery service is mediocre.”

Helpful Report

Posted 3 years ago

DoorDash is rated 1.3 based on 23,588 reviews