DoorDash Reviews

Name: DoorDash
Rating: 1.33

1.3 Rating 23,587 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 23,587 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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Felipe Sarmiento

DoorDash 1 star review on 29th April 2025

Jasima Reynolds

DoorDash 1 star review on 27th April 2025

Oleksandra Nechyporuk

April Carson

DoorDash 1 star review on 26th April 2025

Carla Romero

2273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered with door dash, thank you victor.... for keeping our 8 Dollars worth in drinks... victor, don't forget about karma...”

Helpful Report

Posted 3 years ago

“There was nothing wrong with my review. Doordash decided not to post it because it has profanity in it? No. It's just the truth: "I didn't get onions in my burger and ordered a coca cola not a root beer I can not drink root beer." Where's the profanity in that??! Unfortunately doordash life is not a bed of roses. My words are the truth and people should know how you act.”

Helpful Report

Posted 3 years ago

“As a driver I always deliver. As a customer I probably more than likely not use them. The company is a rip off to employees and customers”

Helpful Report

Posted 3 years ago

“DoorDash really need to cancel all together. Better off ordering delivery from actual restaurant or picking up food yourself. This is a sad business dealing with people food. It’s either late, Missing items and the top one is my order never arrives. When it comes to refunds, it shouldn’t take 7 business days, because I didn’t give DoorDash 7 business days of payments.”

Helpful Report

Posted 3 years ago

“It's like playing Russian roulette. The company has to do better with quality assurance. Food arrives cold, so I paid $25 for food that I have to re-warm? Why not provide your drivers with hot bags? That's an investment in quality. My food smells like cigarette or weed smoke. Where's the button to make that statement when I'm asked how my order was? That is a fireable offense...what if a customer has severe allergies or asthma? Stop returning $1.32 when I complain; do better!”

Helpful Report

Posted 3 years ago

“I am missing items from my orders more and more. I do not know if this is just a restaurant issue or dashers stealing from customers but the last few orders, every single time I have one to two items missing. They are good about refunding missing items but the whole point of ordering is to not have to go out and get those items yourself.”

Helpful Report

Posted 3 years ago

“The last 2x times I ordered pizza (12/19/21, 01/01/22) both drivers were careless and the pizza looked like it was thrown into the box. The first driver had slammed on his brakes and the pizza box flew off the seat. The second driver was careless in handling the pizza, the pizza looked like it was thrown in the box. DoorDash offered a refund on both pizzas., however, I discovered that I was charged for the 2nd pizza after I was told I would get a refund. When I reviewed my bank transaction, I saw that I was charged for the pizza. I contacted customer service, the rep offered to help, however, I got an email saying I wasn't qualified for a refund. I tried to contact another rep, asked to speak with a supervisor, I was placed/left on hold. Below are photos and screenshots.”

Helpful Report

Posted 3 years ago

“Driver delivered wrong order entirely. Spent 45 minutes on hold to get a refund. Still had to dispute the charge on my credit card when it was never processed.”

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Posted 3 years ago

“i mean who doesnt like getting food delivered right? sometimes we dont mind paying the delivery tip and the fee but seriously this company has hidden charges. They upcharge all the food on the menue and than add their extra clearly visable fees so in reality youre paying saying 15 bucks for food but in reality if you look at the resturants actual prices that same food should have cost $5. so not only are they pocketing all the fees that you DO know about they are pocketing the moneyh for fees that are basically a secret since im sure they dont expect customers to use their brains and see how much the food actually cost through the store. Now that is shady buisness if you ask me... Ill stick to going to get the food myself or calling a resturant to deliver to me directly rather than deal with the secret fees. and lets not forget the drivers! if they see a $0 dollar tip you better believe youll get your food 3 hours late even if you had a $ten dollar tip in cold hard earned cash waiting for them. I could go on but ill leave it at this”

Helpful Report

Posted 3 years ago

“During the shutdown this was a life saver but now? Their service has become terrible, food arrived cold because driver is always delivering another order, you get wrong orders and the delivery time is doubled. And they require tips for service in advance which means you are paying 30% for cold food delivered late. Tips means To Insure Prompt Service. Time for all of us to go back to cooking— at least the food will be hot.”

Helpful Report

Posted 3 years ago

“Will not replace food or money when restaurant is willing to correct burnt food. Supports excuse is,”it’s in our policy”. Representative could not explain policy to me. If superior ever answer the phone I will cancel my free delivery. why pay for it monthly. When I have had problems starting from day one.”

DoorDash 2 star review on 31st December 2021

Helpful Report

Posted 3 years ago

“I am a dasher they app sucks i have a smoother work with Uber Eats. Doordash needs to step up there game. To much waiting, to many tech issues, and it sucks that u have to switch counties just to recieve deliveries. I hate getting snow balled with a bunch of orders below 5 bucks. At least make minimum orders 5 bucks we hate $2.50 - $4.50 deliveries. Its already bad enough most folks wont tip.”

Helpful Report

Posted 3 years ago

“VERY BAD SERVICE FROM THE DASHER LEFT MY FOOD OUTSIDE ONTHE GROUND WHEN I GAVE SPECIFIC INSTRUCTIONS TO RING THE BUZZER. HAD TO CALL CUSTOMER SERVICE...WHICH WAS ON WITH THEM FOR 45 MINUTES. THEY WERE VERY NICE EVEN THOUGH I WAS ON HOLD FOR SO LONG. FINALLY THEY DID RESOLVE THE PROBLEM AND HAD THE FOOD REMADE AND THE NEXT DASHER WAS NICE AND QUICK....ALL THIS FOR A SANDWICH FROM SUBWAY!!! LATER ON IN THE EVENING ABOUT 4 HOURS LATER IT WAS FOUND OUTSIDE ON THE GROUND. EVEN DOGS GET THEIR FOOD IN A BOWL!”

Helpful Report

Posted 3 years ago

“delivery took 1/3 longer than estimated. driver sat at a previous address to our delivery. not use why since they just drop it off at the steps and leaves. we were given a gift card to use but wouldn't use it again with our own money. also noticed they make it difficult to give feedback on their website. Airdrie”

Helpful Report

Posted 3 years ago

“I try not to use Doordash when possible. I wish the other delivery services had the selection that Doordash has. That is the only reason to use Doordash, their orders are never on time like ever. I think its nonsense they don't let you rate them, just the drivers. I have had so many issues with them and when you email them about it they don't even respond. I have never had a problem with one of their drivers but Doordash are the worst. Their website has so many errors, orders always late and dashpass is a complete scam, I paid for it then noticed I was still being charged the same fees and when I asked about it they wouldn't even respond. Terrible service I wish they would get their act together.”

Helpful Report

Posted 3 years ago

“I’ve placed 8 orders in total, 5 had major problems. I’ve had the wrong items delivered (I’m diabetic and need sugar free and I’ve received regular items, not as substitutions). I’ve had orders left at the wrong house on a completely different street, I had no idea where so I had to wait for the dasher to retrieve the items and bring them to my house an hour later. They don’t knock or ring the bell to let me know they have delivered my orders. I’ve ordered fast food and wasn’t notified until 45 minutes later that it was dropped off. Most recently, I placed a $97 order to KFC on Christmas Eve, when the dasher got there they said they were closing. The app said they were open till 5pm, I placed the order at 3:50pm, it was 4pm. I contacted support, I was told they canceled the order and issued me a refund, 4 days later and I’ve heard nothing, received no confirmation email. I contacted support again and was told no refund was issued. They said they would issue the refund since it was customer service who canceled the order, not me. I’m still waiting for confirmation. I’ve had issues with orders, dashers and customer service. I’ll never use their service again, which sucks since they’re the only delivery service where I live!”

Helpful Report

Posted 3 years ago

“Doesn’t pay the full amount.”

DoorDash 2 star review on 28th December 2021

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Posted 3 years ago

“Ok here we go. This was my very first time using the app. I ordered my food from Chic Filet. The driver texted me saying he was waiting on someone else’s order before he can deliver my order. I’m ok with that it’s how they make money. As long as my food is warm I’m not gonna be butthurt. Well I got the food and the order was wrong. I left a decent tip for the driver. I texted the driver that the order was wrong. He told me to deal with the app. Ok so I deal with the app. They give me $10 for my missing food. But the tip stays with the driver. I had to get in my vehicle and go back through the drive through in person. What’s the point of the app if I had to do it my damn self. This is complete BS they mess up the order and you have to go back and get food. I won’t be lazy anymore. This app taught me a lesson.”

Helpful Report

Posted 3 years ago

“Paying increased prices, fees, tips, etc PLUS waiting and getting cold food because my dasher took 1 or 2 other orders on their way to me- ridiculous. I used to use door dash all the time and I will be changing my usage habits to nearly never using until door dash returns to its orginal structure.”

Helpful Report

Posted 3 years ago

“I was traveling, exhausted, and hungry.I used DoorDash. It said, “your Oder will arrive in 5 min.” Then, it said, “order canceled”. So, I went to bed hungry. That was not nice. Nor did they try to fix it at all.”

Helpful Report

Posted 3 years ago

DoorDash is rated 1.3 based on 23,587 reviews