DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,051 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,051 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 31st August 2025

2303

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“gas is very expensive right now, how could you give Dasher orders with either no tip or less than what a gallon of gas cost. Door Dash either needs to up the pay to the drivers or make it where the customer must leave a tip of $6 or more.”

Helpful Report

Posted 3 years ago

“Anytime I get a delivery order from Little Caesars Pizza, who use Doordash to do their deliveries, it is a 50% chance whether or not the doordash driver remembers to get the 2 liter drink. The drinks are on the customer side of the counter so it is the responsibility of the driver to grab it. I've spoken with a couple of drivers who have confirmed that it is their job to get the drink. Doordash should provide an option to revoke the driver's tip for these repeat situations that are obviously due to driver negligence.”

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Posted 3 years ago

“They gave me a delivery time of no later than 5:10. It is now 5:46 and I still don't have my food. I hope my food will still be hot but I doubt it. I will never use this Site again.”

Helpful Report

Posted 3 years ago

“often more expensive than competitors. with much much longer wait times. times will often change quite drastically (up to a 45+ min difference) then get canceled. customer service has been decent but the wait times on orders, dashers being available and last min cancelations make this a third option above the others. (skip, uber, dash: in that order)”

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Posted 3 years ago

“Order was missing items, driver had multiple passengers. Did they eat my food? I have to use Doordash again in order to utilize the sad credit they isssued for missing items? Nope, ridiculous, credit my card for what I didn’t receive.”

Helpful Report

Posted 3 years ago

“I was overcharged for groceries and then up charged on my card after. The door dasher delivered my order with the receipt and there was a $30 difference. This is theft. I contacted customer service twice. The first one ended the chat after I uploaded the receipt. When I contacted customers service again the second passed me to his “manager” and the second passed me to his “supervisor “ who didn’t respond. I was online waiting for a response for over an hour. I will be canceling my dash pass and will no longer use this app.”

DoorDash 2 star review on 15th June 2022

Helpful Report

Posted 3 years ago

“DoorDash has added grocery stores to their menu. However, their Dashers need help in the following areas.... 1) Reading and comprehending what they are reading: a) When an item says it is 1.20 each and I select 1(one) it does not mean I want 1 lb of the item. It means exactly what the option says. (In this case DasherW over purchased not only one item but 3 separate items, increasing the cost because they were a weighed product). Because it is on my receipt I don't get a refund.... b) When it says "Contact Me" it means exactly that. Call me and advise what the issue is. (DasherW did not even try to use that method). c) Refund the item: does not mean select another product that the Dasher thinks is acceptable. If I wanted that other item, I would've ordered the other item or added as a substitute. (DasherW must have not even looked at the list, because I had several items marked as Refund if not in stock and he found the next best thing anyways) I didn't even try DoorDash Cust. Care because I didn't have proof and all of DasherW's misdeeds were marked on the receipt. -IF- I use this option again, there will be a lot of screen grabs going forward. This was one hell of an expensive lesson. 2) DoorDash Substitute Item option a) if they do not have either the original item or the substitute item, it does not give DoorDash license to charge you for the item anyways. (My DasherJ was nice on this particular issue. He contacted me, contacted DoorDash customer care on my behalf and advised that I do the same since my receipt actually indicated the items were not ordered.) 3) Following Instructions So may DoorDashers have ignored the instructions I have lost count. They do not contact you when they have dropped off the order in the wrong place (and they know it, oh wait, I forgot yes this goes back issue number 1 Reading and Comprehending) I don't know how many times I got tied up and couldn't get to the door right away and either the squirrels or the neighbor's dog has helped themselves to the order. But to be fair DoorDash isn't the only one who fails at that one. The other delivery services do too. But it is more noticeable with the DoorDashers. For this reason I have taken to undercutting the DoorDasher tip. -IF- they follow the instructions, -AND- contact me that it is delivered... they will find they will get an additional cash tip and in the case of the grocery trips, also replacements for the bags that DoorDash does not supply to their drivers.”

Helpful Report

Posted 3 years ago

“Half the time, order is wrong. this time I ordered 4 Banana Walnut Loaf. I received 4 lemon breads”

DoorDash 2 star review on 14th June 2022

Helpful Report

Posted 3 years ago

“I have had pretty good luck with DoorDash as far as their delivery is concerned. What I don't like is that they ask you to provide your review and feedback about the restaurant and food you received; however, they will reject your review if you have anything negative to say about the food you received or the restaurant. I received raw chicken from Sonny's and they rejected my review stating so, saying it went against their guidelines. I received incorrect items from another restaurant and my review was again rejected as going against their guidelines and I received overcooked, burnt sausage from Carabbas last night and again, my review was rejected as being against their guidelines. You read their guidelines and basically you are not allowed to submitt any negative comments about the restaurants in a review. You are only allowed to contact DoorDash about the poor quality food and they will work with the restaurant. Therefore, customers are only seeing positive reviews about restaurants because DoorDash doesn't allow negative reviews to be posted.”

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Posted 3 years ago

“Originally, it seemed to be a good deal, but after one too many deliveries to the wrong apartment, quickly became more of a nuisance than a pleasure. The prices in the app are overpriced causing you to spend more in the end. Saving, you’re not!!”

DoorDash 2 star review on 12th June 2022

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Posted 3 years ago

“Door dash prices are hiked up on the menu. On top of that 5 dollar fees, high delivery fees then of course one should tip the driver but a 12 meal turns into 18 to 20 dollars real quick. I pay for it sometimes but dang it hurts.”

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Posted 3 years ago

“U need to tell people that you are going to be 3rd stop. Nothing worse than get shrivel up lettuce and tomatoes . Food Is dried out.Going to try somebody else”

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Posted 3 years ago

“The delivery person was not wearing a mask. This particular delivery person also works for instacart.”

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Posted 3 years ago

“I don’t like how consumers foot the bill for operating costs. Some food delivery companies actually want consumers to help pay for drivers benefits. These companies are make millions each year. They should pay the extra fees!”

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Posted 3 years ago

“I don't think a dasher should pick up multiple orders and by the time you get your food it's cold. I am about ready to cancel my membership. It is ridiculous.”

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Posted 3 years ago

“The won’t allow negative posts. I simply said food was cold upon delivery and it was denied on their page. Sad. I won’t use them again”

Helpful Report

Posted 3 years ago

“My husband and I are disabled and homebound, so we depend on various delivery services. Out of all the delivery companies, we have more troubles with Door Dash than with all of the others COMBINED! Sure, we can choose to not use DDs services for meal deliveries, however, not ONLY restaurants hire DD to deliver for them; sometimes we don't realize it until it's too late and sometimes we have no choice but to chance it (for example, our pharmacy uses DD). Our biggest problem is that they CONSISTENTLY go to the wrong address. Five blocks from us is a street spelled very similarly to ours, and there is a house with the exact same number as ours. Door Dash is the ONLY delivery company that has gone to the wrong address... EVER! It happens so frequently that we have it in our delivery instructions to NOT go to that wrong address, yet, it keeps happening... over and over and over again. We know, for a fact, that drivers can see the instructions. Once in awhile, we've had drivers thank us because they were, indeed, directed to the wrong address but our instructions prevented them from actually going there. We've reported this issue to DD on multiple occassions, at which time we're told it will never happens again, and it might get better for a little while, then it starts up all over again. Oddly enough (heavy sarcasm here), the Door Dash website and/or app allow a person to review the driver and the restaurant or store who contracted with them, but they don't allow for reviewing Door Dash. Well, today, I found this website... and I am SO EXCITED to let 'em have it (DD, that is)! It's quite obvious that I'm not the only one who feels this way. Over 14,000 other reviewers are unleashing their frustrations. If we're honest, though, it probably won't do any more good than just that (allow us to release) because DD will continue conducting themselves with the same poor business practices they have always used. But, hey, that's SOMETHING, at least.”

Helpful Report

Posted 3 years ago

“Doordash service is very spotty, on top of being expensive. There's been a few times where we had to wait HOURS because there was no Dasher accepting our delivery order.. on top of that we've gotten cold stale food before, and have also dealt with some pretty rude dashers. All well paying more for doordash's extra charges.. not worth it!!! If you are going to charge that much extra fix the service, it's terrible!! We should not be receiving food HOURS after ordering it, receiving it cold and stale, or dealing with rude/irresponsible delivery drivers.”

Helpful Report

Posted 3 years ago

“Door Dash is the EPICENTER OF FALSE ADVERTISING. 50% OFF your first order, but when trying to use my code states ITS FOR NEW CUSTOMERS ONLY!!!!!! UHHH DUH, I just created the account. Door Dash is taking full advantage of the simple fact that since the pandemic more and more people are utilizing delivery companies such as DOORDASH to prevent themselves an others from being infected. Door Dash isn't the only delivery company FALSLY ADVERTIZING in order to obtain customers, but since people no longer have the time patience or funds to SUE for False Advertising, Dishonest Delivery companies such as Door Dash have profusely continued to not value there customers and or future customer. CONSUMER RIGHTS WILL STAY BREACHED UNTIL SOMEONE CHANGES SOMETHING. #PISSEDOFFCUSTOMER!!”

Helpful Report

Posted 3 years ago

“It is extremely convenient which I appreciate. Bit 10/10 the approximate delivery times are NEVER right. By almost 30 mins-an hour off. Thats alot. Of course quality of food/items are also a big factor. I hope they come up with a solution. Or are just more straight up 🤷‍♀️ because I do enjoy the service and convenience.”

Helpful Report

Posted 3 years ago

DoorDash is rated 1.3 based on 24,051 reviews