DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,051 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,051 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 31st August 2025

2303

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been using DoorDash since 2016 and as of July of 2022 I no longer use this app. I enjoyed their Dashpass since I first started my account, but just recently the policy changed and although I have a DashPass, it is only eligible when I use my Chase Freedom Credit Card. Delivery fees range from $3-7 per order. Ridiculous! Plus I always tip 20% to all dash drivers. That is why I stopped using DoorDash because the DashPass is a lie. Even if you reach the minimum purchase required to qualify for free shipping, it only works with Chase Freedom Card. Very disappointing. I now use UberEats and so far it's been great dealing with them. Also my last purchase was only because I had a credit available because the driver took two hours and I had to cancel. It was hard reaching driver, no response and hard to get in contact with customer service. The driver basically bailed! I was embarrassed because I invited my parents over to my house and the food never arrived. I originally paid for the order with my Chase Freedom Credit Card to qualify for the DashPass and when I was given the amount as a credit towards my next purchase I had to pay for delivery fees because I was using the Dash Credits. SMH”

Helpful Report

Posted 3 years ago

“I’m finished with DoorDash, too, unfortunately. What once started as a great concept and resource is no longer customer service oriented. Orders are now taking 1+ hours even when store is 2+ miles away. Missing items the last few orders I placed, although now they offer credit OR a refund to your credit card which is nice. I’d rather receive an accurate delivery, however. The biggest issue of all, most recently is that you are asked to pay almost $3- more to have food delivered warm. So, I tried that and the food was delivered warm, but I don’t like the fact the Driver’s ride around with your food in the car when they are out making other deliveries. Food becomes soggy and cold…Especially French fries and bread. Yes, we are in inflationary times right now, but this company and the the restaurants seem to have taken complete advantage of its faithful customers. I’ve read other reviews, as well and agree. I usually pay more than 20% in a tip each time to help those who are out their hustling, but don’t like the fact they can’t stand at the counter WITH the restaurant employee to ensure orders are accurate before picking them up. I do not like giving tips BEFORE the service has been rendered. Tips are indicative of good customer service and part of that service should be accurate food delivery. Between 2 people, the restaurant and the Driver taking an extra minute to go over the order would decrease the number of wrong and missing orders. Unfortunately, I, too, will no longer be using DoorDash. I hope they can improve. They started out great and over time became more concerned about making more money than providing good quality customer service. This is not how great companies thrive. Thank you for allowing me to share my experiences. Angie”

Helpful Report

Posted 3 years ago

“Doordash allowed me to Order from Papa John's and they were closing in like 20mins. I noticed the Dasher was on the DoorDash map pending for awhile so I contacted DoorDash to cancel after seeing they tried to give me pennies of what my order was worth. They cancelled the order and asked if I'd like credits. I ask for credits and they refunded my payment to the card so I couldn't reorder from a open store. Mind you this happens a lot and from my experience I've been told a refund is coming and received nothing. Now I'm waiting 3-5 days... Customer Service is horrible but they will refund a missing item...”

DoorDash 2 star review on 12th August 2022

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Posted 3 years ago

“how do u raise ur acceptance rate when ur orders r 5 to 10 miles away out of ur zone 0r 2.75 dollars a order when gas is 4 dollars a gallon”

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Posted 3 years ago

“They charged for distance tax, service tax, extra tax, and then want me to add a tip for the driver, all that is more than my actual order was, that is crazy, the driver showed up, i said hi, he handed me my food, i said thanks and left, never said a word to me at all.”

Helpful Report

Posted 3 years ago

“I’ve ordered off of your app 3 times. This is the third time my order has come an hour later. My food is cold I placed the order at 5:30 I got it at 6:30. It’s ridiculous if I wanted slow food I wouldn’t have ordered I would have picked it up myself.”

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Posted 3 years ago

“I hate how door dash allows drivers to deliver more than one order at a time . How is it fair that as a paying customer who pays delivery fees and tip has to warm the food up in the microwave because the driver has taken so long delivering other orders. Also if you have an order issue it’s impossible to talk to some one from door dash and the online system rarely gives a full refund when needed . If I got someone else’s order how is it that you don’t refund me ??”

Helpful Report

Posted 3 years ago

“Several times I ordered food to be delivered at a specific time only to be delayed - because they put me behind other orders. Food comes cool/warm with wet bread and/or floppy fried food. What? Done - DONE with DoorDash.”

Helpful Report

Posted 3 years ago

“I have come to find out the hard way that Doordash does not stand behind their product. When I get wrong orders, all they do is give a small refund. How about a full refund or the correct food? So I am left with nothing to eat and 1/3 refund of what I paid. AND if you call the restaurant, they tell you it's out of their hands and to call Doordash. How about somebody step up to the plate and make it right! I just canceled my monthly subscription. I'm sick of this.”

Helpful Report

Posted 3 years ago

“The driver was very kind...it was just the price was so jacked up! Order a $30.00 pizza and when all said and done it was $50.00 - service fees, etc...ridiculous first and last time I will ever use them. Reading the reviews below, holy cow, how do they stay in business. From now on I won't start enjoying adult beverages until after we order and I pick up food! Good riddance! Customer service was fine, just such a rip off!”

Helpful Report

Posted 3 years ago

“Doordash didn’t notify us that it couldn’t find drivers and my order got pushed back until the restaurant closed and the food prices are jacked up as well. The same order when purchased to go was 50 but it was 79 by menu prices on the app aaand after contacting customer service it might be 5 days before i get my $85 back”

Helpful Report

Posted 3 years ago

“Service is OK, but the website has a whole section about alcohol abuse, with an option to request alcohol to be removed from an account. This is a lie. The form goes nowhere, and they are perfectly willing to push alcohol on alcoholics trying to recover. Anything to make a buck, I guess. Shame on you, doordash, for lying about wanting to do better.”

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Posted 3 years ago

“This was our very first experience using doordash. The food bag fell over in the car, saturating the bag and ripping it. Our driver touched each container, with some of the lids cracked, because the bag fell over, then the driver licked his fingers grabbing the next container. Each container was leaking, messy, touched by the driver. The worst of all of it, was the last handful of utensils, napkins, and small containers that were shoved onto my porch contained a cookie that came with our meal. The cookie had a perfect bite mark taken out! So gross and rude! And we had to pay for this service! Never again!”

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Posted 3 years ago

“Drivers are ALWAYS late and food, is either left at the wrong address or left with no one. It's a guessing game. I'm surprised that DoorDash is still in business. Drivers do not know what they're doing. Most don't speak or understand English.”

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Posted 3 years ago

“Wrong order, don't eat pork and was delivered with huge pieces of pork, don't recommend”

DoorDash 2 star review on 20th July 2022

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Posted 3 years ago

“Doordash pays $4.50 per order to the Dasher regardless of where or whom. There bottom line is the only important thing to Doordash at the end of the week unfortunately. They certainly are bottom of the barrel when it comes to delivery service. I am surprised to see that how many customers utilize Doordash even though they are aware of how poorly they are treated and the Dasher.”

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Posted 3 years ago

“Stop taking more off my card then what the actual purchase is!!.. you see what I tip so why you holding extra funds ??”

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Posted 3 years ago

“Hello I feel to avoid alot of customers food or items misplaced , left at wrong address and etc.. That before Doordash hire anyone, they should have candidates do a basic reading test and direction test. To assure that the customers are getting the upmost professional delivery!!! Problem solved!!”

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Posted 3 years ago

“STOP LETTING DASHERS DO MULTIPLE ORDERS AT ONCE I FOOD BE COLD”

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Posted 3 years ago

“The food arrived 20 minutes ahead of the time scheduled. The price markup was ridicules. This may not be Door Dash's fault, but the food portions were a lot smaller than what is served in the restaurant.”

Helpful Report

Posted 3 years ago

DoorDash is rated 1.3 based on 24,051 reviews