DoorDash Reviews

Name: DoorDash
Rating: 1.33

1.3 Rating 23,588 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 23,588 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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Felipe Sarmiento

DoorDash 1 star review on 29th April 2025

Jasima Reynolds

DoorDash 1 star review on 27th April 2025

Oleksandra Nechyporuk

April Carson

DoorDash 1 star review on 26th April 2025

Carla Romero

2273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had multiple problems with the door – driver due to language barrier. Every door – driver that I have ever had only speaks Spanish or very little English. Which is great! But not when you’re in America. English is the first language. Especially when you’re working with customers in America. One time, my food was an hour and a half late. the driver was only a couple streets down but didn’t know English to call me and get directions. Another time that I can remember, my food was left on somebody’s doorstep, on the GROUND (when in my delivery instructions it clearly says… Hand the delivery to me) because again he couldn’t find my place but couldn’t call me because he didn’t know English to have a conversation with me. It’s frustrating. I had questions for a couple of drivers who were bringing me my food and they couldn’t answer my questions because they had no clue what I was asking. End result…bad service from the drivers, inaccurate deliveries, cold food… And then they get attitude and roll their eyes to me because they can tell I’m upset. Wow ppl! We are in America! English is the first language! Anybody that has to work with customers or deal with customer service should know English to be able to communicate with their customers.”

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Posted 3 years ago

“My food got delivered but I spent 30 minutes looking for it as they brought it to the wrong place, and I did specify detailed directions.”

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Posted 3 years ago

“To whom it may concern, I spend so much money per week with doordash and I’m also, as their company would say, “a loyal DoorDash pass member”. I’m so tired of the terrible customer service I receive. The restaurants almost ALWAYS hands out incorrect orders. And calling in or going online constantly to receive proper compensation is an EXTREME hassle. Especially when I just had to call 3-4 times about an incorrect order of $64 for breakfast for 2 people. In which, a young man got nasty with me and hung up in my face. I also had an incident where it took 6 months for them to compensate me for an unfamiliar charge that came from my account. I spend $9.99/month and this is the treatment I receive. So upsetting.”

Helpful Report

Posted 3 years ago

“Thief - Made an order this past weekend. Doordasher picked up the food but never delivered it. Spoke with the food vendor yesterday and learned this is the 3rd time Tyler has done their customers this way. Got a credit from doordash when it was running 2 hours late, but since no delivery at all, I stopped payment on anything to do with the Doordash cost. Paid the restaurant. Doordasher Tyler in Cleveland TN is a Thief!”

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Posted 3 years ago

“If Someone has bad experience from a restaurant or delivery you should be able to post an honest star rating of how you felt. We sat in a hotel room for almost an hour before finding out that the restaurant decided not to want to deliver our order as far as we were from them. Kind of sad when you’re traveling for cancer therapy and get screwed by a restaurant and DD lets it happen . Y’all done this before y’all hide battery views.”

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Posted 3 years ago

“Ordered food door 4 ppl a from a restaurant. All the food wasn't there and then on top of that the food was cold. I tipped the driver very well cause gas is expensive and traffic is hectic most of the time. However doordash is getting over on consumers instead of giving the drivers more in they pay knowing when you go to some of these restaurants the food don't be ready and it doesn't be their fault. It be the restaurants fault but they make majority of the money. Tip the driver at least $8-20 depending on your generosity.”

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Posted 3 years ago

“No fork, no communication, food left at hotel front desk without any communication. Driver did not respond to text trying to clarify drop off. Food didn't include utensils.”

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Posted 3 years ago

“Charged for a delivery although it was advertised as included, as can be seen on the receipt. Basically added $10 to my total!”

DoorDash 2 star review on 17th April 2022

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Posted 3 years ago

“We ALWAYS have issues with our orders. Late delivery, missing items, cold food. What keeps me coming back is that on the app you let them know the problem with your order and they credit you right away. So, when lazy and not wanting to cook, it is still a good, low expectation option!”

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Posted 3 years ago

“Money not refunded after bad experience. I spent over $50 and my food was cold and dry.”

DoorDash 2 star review on 26th March 2022

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Posted 3 years ago

“Refused to refund me because they had already refunded my account and they couldn't anymore. They need to hire people who know how to read an address. My address was a condo and they delivered to a house?? When do houses have unit numbers? How can you guys refuse to refund when someone paid for food and didn't receive it, correctly?? It Makes so sense! They also forget to check the orders and Also fail to get condiments. They also need to wait on the tip until it was received so you can tip adequately.”

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Posted 3 years ago

“Order arrived 40 minutes after it said it would and was ice cold.”

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Posted 3 years ago

“Half my order was delivered. Half. Then when sent the text to give feedback the link doesn’t work. So here I am.”

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Posted 3 years ago

“I'm a new dasher. I have to say the top dasher system really sucks. WHEN YOU HAVE BILLS TO PAY AND ARE BEHIND!”

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Posted 3 years ago

“I received a false advertisement coupon I’m the mail and it didn’t work. Tried talking to them about it and got no where.”

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Posted 3 years ago

“Under Special Instructions, I asked for extra tortillas. Sometimes El Vaquero gives them at no charge. Sometimes the charge an extra $1.75. Today they just ignored the request.”

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Posted 3 years ago

“I am giving two stars, only because in the past I have gotten good service. If I were just reviewing from my last two orders though, I would give one star. Both issues left me hanging with no food long after it was supposed to be delivered, the second one never got delivered. On the second one, when I asked for a little discount due to already waiting for food over an hour and a half, I was denied. I told the customer service person that I was cancelling my Dash Pass, and that I was going to be writing reviews. All of a sudden I was offered a $10.00 credit. I don't think so. If they would have given a discount when I asked, I would have worked with them, but no. They will not buy my happiness after that customer service. Also, it took a very long time to get someone, all the while hungry.”

DoorDash 2 star review on 26th February 2022

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Posted 3 years ago

“I'm a Driver for DD and the app is absolutely horrible. It takes you to the completely wrong complex 1 mile away, constantly crashes, will reroute you out of nowhere and for no reason, will say you missed an order coming through when you literally just heard it buzz and come through 2 seconds ago. There are a lot of reasons why drivers mess up and the app is that reason. Support is absolutely useless because they blame it on your signal despite always being in the city with 4-5 bars, have no solutions when they acknowledge they see the app messing up, and then they hide tips. It will show you many times half of what you could've made when sending you the offer to take the delivery. When you complete it, you see you actually made double. I'd be furious if I were a customer tipping so much and received my food late because no drivers would take a low offer that wasn't because of DD hiding the true payout.”

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Posted 3 years ago

“Our Dasher was nice but we didn’t get a part of our order from Fords Garage, and he just said “that’s what they gave me “. We spent 80 dollars and only got a credit back so we had to just order it again and wait another 45 / 1 hour! They should try a little harder to check the orders.. this has happened before so we are done with DoorDash and FordsGarage”

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Posted 3 years ago

“I ordered pizza from Little Caesar's, and I got a text from "Diamond" saying they were approaching with my order. Fifteen minutes went by, so I texted the driver and asked, "where is my order." I received a text back saying, "Bitch, my car broke down; Happy F*cking Valentine's day." My husband was furious, so we reported this driver to corporate, and he emailed the company's president. Diamond canceled my order, and I got a credit to re-order our food.”

DoorDash 2 star review on 15th February 2022

Helpful Report

Posted 3 years ago

DoorDash is rated 1.3 based on 23,588 reviews